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Business Profile

Moving Companies

Landmark Movers LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Landmark Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Landmark Movers LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/11/2022

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted a move with Landmark Movers. The original date was a June 7th move from Brighton, CO to Inlet Beach, Fl with a 48 hour window - no later than pickup on the 9th. After the 9th came and went several times and dates came and went - always with a different excuse. They would contact me exactly at the beginning of the two hour time frame delivery window to cancel. This happened for four days. Today is the evening of the 10th and their last time frame of 4-6 has come and gone. It's a Friday - I believe they knew very well they would not come. It's a Friday - office is closed until Monday - no phones have been answered by them all afternoon. I looked through reviews - many others (37 in the last 12 months) have been scammed in a similar manner. They required a deposit - in my case $875...this was placed on my credit card immediately. Others had done this as well no move!!!! No contact !!! No explanation. I feel as though this company is a total scam. I'm out my deposit and no move and no way to contact them. The "home office" says Ft Lauderdale but others that were scammed have even tried to go to that office - and nothing exists !!! The sale person (Brian) was a total conman and sold me a total moving scam. The names I know involved in the scam / Brian Cote and someone named Barbara - she would not give her last name. Someone needs to look into this fraudulent company. Many people (I have unfortunately just discovered) have been scammed in a similar manner. I have filed a fraud claim with my bank and hope to recover my "deposit !" Please examine this company and warn people of their fraudulent business habits. By the way - I have copies of threatening texts I received from "Brian " the sales person - if that's his name ??? His attitude did a 360 when I tried to find out why they were not honoring their move and pickup times - they were over the top threatening and vile. This ensued because after four days of no show I requested my deposit.

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