Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #******** ********************** Contract (HondaCare)First Name: ****** Last Name: ********** Email Address: ****************************** Zip Code: ***** Phone: ********** VIN: Vehicle Mileage: Description: I took my brand-new 2024 Honda Accord for diagnostic service in Honda of Sarasota ******* where I purchased the car because it is stuttering when the econo mode is on...they told me it was due to bad gas but ive been putting the same gas in all my Honda's and never had a problem before...and they all had econo mode...I previously bought a 2020 Honda Civic from the same dealership and didnt have any problems running the same gas from the same Chevron...I've been getting gas from the same store for two years with no problems...I will not be buying anymore cars from Honda

  Business Response

  Date: 05/24/2024

  We spoke with the customer about their concern with the vehicle. They will be dropping their vehicle off with us and picking up a loaner vehicle so we can create a technical case with Honda about their concern. The customer stated this would resolve their issue. 
  
  

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a car 2021 Kia ******* on nov 5 2023 ( please see review I posted on bbb nov 21 2023).I have a deal with sales manager for 29k out of the door, includes all tax and fees. I signed. Then A finance guy ruin everything but I find out this 2 weeks later and was too late to cancel the contract. First of all he refuse to use my loan I had from my **** ***** of America). Second he added warranty to my contract without asking me, this is something he should offer me as a option. I was 100% sure I signing 29k deal. And last he change terms of my loan. Loan from my **** of America was 7.19% for 72 months with payment around 500$. What I've got? 7.24% ( I agree to that) for 77 months. 5 more payments plus they are 70$ more that payments from my ****. On nov 21 I claim cancelation of tru bundle warranty. Finance guy said I will have to make first payment and it take around 6 weeks to send transfer to my loan. According to tru bundle website it takes 4 weeks, after that contact dealer. I start calling honda after 6 weeks and I literary hit a wall. I call 3-5 times each week and either I was on hold for long time or the operator said they call me back. NO ONE call me back. If I had a chance to talk to someone it always end the same way - We call you back. Week after week making circle, no progress. On feb 19 2024 I was lucky to speak with the finance guy who make all that mess and he said the transfer was done. I check my loan, no change. He couldn't provide me date of transfer or trucking number. Two days later I notice change on my loan. 5283.76$ was transfer to my account.This is when I digging deeper because I was confuse with the numbers. Car sailing price is 31,230$, wrong because I call Internet price and was 29k something. I found Anti-theft charge of 599$ I never agree to it. What a mess. English is my second language and I think they take advantage of it.34,744.72$, minus transfer of 5,283.76$ I'm still short 460.96$ of my original deal.

  Business Response

  Date: 03/05/2024

  This complaint was originally filed several months ago. We addressed the customer's concerns with him and explained each situation with him. We were not a registered BOA dealer at the time (that has since changed), so we could not accept his draft. The service contract that he said he was unaware of was cancelled and a full refund was given. The process takes 6-8 weeks for the funds to be showin in the account. We also made sure to explain this to him during the original issue. The customer was given the general manager's personal email and cell phone number, but he never called to bring up any additional issue. All products have been cancelled for the customer and all issues were resolved with his last complaint. No new issues have come up. There is nothing else we can do for the customer at this time. I once again explained this to the customer and asked what additional I could do to help him and resolve his concern. He said he was still frustrated with his original dealings and nothing could be done.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took our vehicle to them for a problem which they charged us for and did not fix. $650. Now there is a recall for what appears to be the same problem that we took it in for and they say they can fix it free.

  Business Response

  Date: 01/25/2024

  I spoke to the customer today and explained that the $650 was already discounted off the price of her vehicle. However, as an olive branch, I would also give an additional $650 credit to our service department. She said this made her happy and resolved her concern.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought car in because of a knocking/grinding noise. Was told initially it was the transmission mount, then it was the spark plugs (replaced), the coil (replaced), contaminated fuel (replaced), unclean fuel line (cleaned), fuel injectors (replaced). Computer testing still showed a problem. Now the engine is being disassembled & reassembled because it's a timing problem. Car has been there 3 weeks. I had to convince the service manager to pay car rental costs. At first he said no. Unbelievable. I was supposed to pick up the car at least 3 different times. Now it's to be ready 1/2/24. They contacted Honda *** for help which doesn't seem like it helped. I contacted Honda *** as well & they called the dealership. My question is for $7500, haven't they replaced parts they didn't need to because apparently the problem was related to timing? Why should I pay for all the things they replaced when they didn't need to because they hadn't found the problem yet?

  Business Response

  Date: 01/03/2024

  I have spoken with the customer and agreed to assist with the repair total and to not charge customer for several parts related to diagnosing and repairing the issue. The final repair which caused the other issues will be completed 01/04/2024 and customer has agreed to the total. The customer will be picking up the vehicle and paying for their portion of the repair on 01/04/2024. 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Corvette Grand Sport on 10/11/2023 for $70,345.85. I was told there was no scratches or any damage to the car however upon receiving the car and getting it in the sun I noticed the windshield has several chips and two cracks. I asked several times about coming to some kind of resolution but was basically ignored. I called, emailed and sent text but never received any correspondence back. I've attached pictures that show where i marked all of the chips and the two cracks using yellow sticky notes. I marked 13 chips and two cracks. I was also told I would receive reimbursement for my second tank of fuel which was $58.00 and I never received that either. The whole experience with this dealership has been one if the worst car buying experiences of my life.

  Business Response

  Date: 12/18/2023

  I spoke to the customer at length about the issues with his windshield and gas reimbursement. He is sending me his gas receipt so I can get him reimbursed. And we have a plan for his windshield. After he speaks to a windshield repair company he is going to reach out to me and let me know which way he wants to go. He is happy now and we will have no issues moving forward.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/23 I bought a 2008 Honda S2000 as a gift for my husband from Honda of Sarasota. We live in **********. I paid in full and wired $43,987.00 to ********************* the bank that handles wire transfers for Honda of Sarasota. I paid to have the car shipped to our home. My husband loves the car. The issue that has become a real problem is obtaining the Title to the car. I have provided all the information the dealership requested to obtain the Title of Ownership for the car. I have been told by numerous departments within the dealership that they have everything that is necessary to transfer the title so we can register the car in **********. Two months after purchasing the car, we still do not have the Title to the car. Now I feel as if we are being ghosted so to speak. So many excuses have been made as to why there is a problem transferring the Title. The last one being the ink was too light on the original copy of the Vehicle Verification form we had done at the *** in ********, **. This is what the General Manager told me. We need the Title asap, as the extension on the temporary registration we were given by the CA *** is about to expire. I will be involving a lawyer if this issue isnt remedied within the next few days.

  Business Response

  Date: 08/25/2023

  We have spoken with the customer at length regarding her title for her purchase. When we originally applied for the title, we were told that the form we submitted was a copy and not the original that was necessary. We spoke with the customer and she assured us that she did not send a copy, but in fact only sent the original. The ink was just lighter than the other documents. We resubmitted her document through All ******************** and they are currently waiting for the California DMV to respond. They were told it would be a two week turnaround. We have let the customer know each step of the way, but unfortunately there is nothing further we are able to do to expedite her title at this point.

  Customer Answer

  Date: 09/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, I went to Honda of Sarasota with the intent of buying a Honda Fit I had seen online. I test drove the 2015 and agreed on the internet price of $15,741. **** told me to call my insurance agent and e-mail the new ID card. After ************** was signed he escorted me to the finance office. At this point I thought I had bought the car. I signed paperwork and no longer had the keys to the Pontiac I traded in.In *********** he went over a variety of info and a lot of it was confusing. I was speechless and struggled, but he stressed to me that these warranties are worth it. $1995 for the Honda of Sarasota Advantage and $4650 for the Honda warranty. Also a predelivery service charge for $1200. There was a point at which I said I dont know whats going on, a white flag that should have indicated I was overwhelmed. *** persisted and in the end I went with warranties and financing. I agreed to financing also because I was told I was going to get a better price that way. But the price never went below the internet price so in hindsight, I should not have gone with financing.In the lobby I was given the new key and drove the car off the lot. I had just gotten on the freeway when the check engine light turned on.I took the car to Honda of ***************. The light was on because of the fuel injectors. I just purchased a car and didnt have one to drive. I e-mailed the Manager of Sarasota though I did not receive a reply. July 1 the car was ready.July 3rd I emailed ****, The car we agreed on with the internet price of $15,741 with warranty and all taxes and fees is $26,372? Almost twice the amount, not including interest? I am sick thinking about this.I wish I could go back and reverse everything. He called to say that if I am unhappy with this car we can trade it in for something I do want. I did visit the dealership on Saturday, July 8th to drive an HRV but keys were not available.I feel Honda Of Sarasota saw my car buying ignorance and took advantage of it.

  Business Response

  Date: 07/17/2023

  I spoke to ************** today in person as she is in to purchase another vehicle from us. She was confused as to how the numbers added up as high as they did. I showed her the itemization of the taxes, tag, fess, and finance products. She said she understood the figures and had no further concerns.

  Customer Answer

  Date: 07/23/2023

   
  Complaint: 20323145
  
  I am rejecting this response because:

  While I have gotten explanations on total price, I still don't agree with the way the numbers are presented on the invoice. Overall, there's nothing I can do about it at this point. And I do appreciate Both ***** and **** taking the time to hear how I feel about the several-weeks-long situation this has become. *** did call and he left a voice mail with his contact number. I called it back and it doesn't allow me to leave a voice mail back, unfortunately.

  Meanwhile, during this time I was shopping for an HR-V. While at a different dealership they brought up the CarFax of the 2015 Fit. They showed there was previous damage to the car. I brought this to the attention of ****. He agreed that the paperwork I saw at the dealership on the date of purchase did NOT include this information. He is confused because the damages were reported in 2016 and 2018. He said he was going to get back with me about this. That was Wednesday, July 19th.

  Between this new data and check engine light that indicated the car needed new fuel injectors miles after I drove it off the lot, I am still very uneasy about the transparency of this vehicle overall.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/27/2023

  We spoke with the customer today and gave a few more options as far as how and where to purchase her next vehicle. She said we did all we could do from our side for the time being, and the ball was in her court to make a decision.

  Customer Answer

  Date: 08/05/2023

   
  Complaint: 20323145
  
  I am rejecting this response because: we have the same result.

  To say I'm rejecting is not completely fair. I have talked to ***** regarding the CarFax confusion. It is unfortunate that the original information was inaccurate. No one purposely manipulated the original document that I was shown. However, I would not have purchased this car because the CarFax doesn't explain what happened to the Fit, but not knowing almost makes it worse.
  When looking at more HR-V's with ****, we price compared to the HR-V's online at Honda of ***************. The models in the *************** location have a lower price because a lot of them were rentals, because we don't know how the car was driven since so many people were behind the wheel. There is a risk associated with purchasing and that is weighed in the decision of the buyer. Plus, if we knew then what we know now, would Honda of Sarasota sold the car for less?

  I'm still uneasy about this car.

  It comes down to the price difference between the HR-V and the Fit, and what ***** has shown me is not acceptable for what I have already paid. I do not want to pay another predelivery service charge and the cost of the buyback of the Fit simply isn't enough.

  
  At this point we are at an impasse. I do not know where to proceed from here. ***** and **** have been very generous with their time. It is truly appreciated. But we still have the same end result. Everytime I see or am in the car, that uneasy feeling is there. 

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/11/2023 the dealership forged my name all over a new contract they submitted to Honda ********* Services witch i didnt sign that contract my original contract i did sign are the separate files saying 2023 crv contract

  Business Response

  Date: 07/12/2023

  We have tried multiple times to resolve the customer's concern. The documents were not forged. The second contract was signed with a mouse. That is why her signature looks different than the contract she signed with the stylus. The customer received a discount to cover the cost of her finance products she said she must have or she wouldn't purchase the vehicle. We agreed to pay for them with the agreement made that she would be unable to cancel them. We offered to resign the customers paperwork to the original agreed upon price without the finance products. Her resolution is to return a vehicle that she has been driving for over two months. We do not have a resolve for her concern at this time as her allegations are false.

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20302063
  
  I am rejecting this response because: I didnt sign two contracts, and I did not use a mouse. Theres no reason for anyone to sign two contracts. The contract they sent the bank i discovered had an extra ************************************************************************************************************************************************************************************************* section G 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 07/18/2023

   
  Complaint: 20302063
  
  I am rejecting this response because:

  On May 11th, I signed a contract to purchase a 23 CRV from Honda of Sarasota. I signed one contract on their docupad with a stylus. I did not sign an additional contract with a mouse. I have spoken with 5 other dealerships and none use a mouse to sign on their docupads. I also spoke with my finance ******** ***************** that used to work for Wilde of Honda and then he later quit after it was bought out and the name change to Honda of Sarasota because of the stuff they wanted him to do and he said he couldnt do it anymore and wasnt going to be caught up in there unethical business behavior, and he stated they never used a mouse to sign contracts. Again, I signed one contract with a stylus. 

  Upon being shown the way to get the car by the salesman after signing the contract I noticed there was damage (small dent) to the passenger door and a paint token off to bare metal . The salesman said to come back Friday, but that day wouldnt work for me so I asked if I could come  back the following Friday. He said yes. 

  When I came back to get the car fixed on Friday, May 19th, they used touch-up paint, I had realized that I did not want the extended warranties that I had purchased. I had previously read the contract and it stated that the warranties were cancelable. I went to **********, the finance ******** and told him I wanted to cancel the warranties (2) that were ***** plus tax and ***** plus tax on the contract (on a flash) that I left the dealership with on May 11th. He stated that he would not cancel them, and then he said he would cancel them and he would rewrite the contract and upcharge me for the car if I cancelled all the warranties. I told him, you cant do that. He stated he had 45 days in which to change the contract. 

  I spoke to ***********, ******** (sp?), and he said come back another day and speak with a different finance officer because they arent allowed to do that. I went to my car and could tell they used touch up paint and the dent was still visible. I told them it needs to look brand new.  I came back on May 22nd talk to a different finance officer. He filled out a truwarranty cancelation form he said he would cancel the bumper to bumper warranty and the maintenance.   He manipulated me about not canceling the road hazard or the appearance package that I wasnt aware of till I pulled Honda Financial Contract on May 21st . He never sent the cancelation form to truwarranty  for the two warranties he said he would cancel for me witch I have  a copy of with his signature and mine on it dated for May 22nd 2023 

  I texted *********** on May 24th and the 30th because they hadnt paid off my trade-in and my payment was due the 20th (I made that payment). When I signed the contract, I told ********** that my payment was due the 20th and he said dont worry, itll be paid. *********** texted they closed the deal on the 23rd of May. My trade-in wasnt paid off until June 7th. By law a dealership has 10 days to pay off the lien on a trade-in. I reported this to the **** On July 10th *************** stated she would be fining them and would make them cancel all the warranties. 

  I came back on June 5th, *********************** listened to my complaints. ********** brought out a paper showing the general manager, ***********************, that they had written a check and sent it on May 26th, he then butted in and said he took ***** dollars off the car when *********************** Asked me if I wanted those con tract canceled. *********************** used foul language towards me and said, Im not cancelling them (the warranties) because we paid for them. The contract was not written that way and I had originally agreed to the warranties, but I was well within my rights as stipulated within the contract to cancel them. I realized that I already had 2 years of free maintenance (which was one of the warranties) and I dont keep my cars that long, so I really didnt need these warranties.  

  After I left the dealership, I called Honda Finance and told them of the problems I was having, I sent a man my copy of the contract and he said he would call me back, and didnt. I called back on June 6th, the woman I spoke to had both of the contracts, looked at both of them and stated that signatures on the contract she originally received from Sarasota Honda did include a 499 warranty and did not match the signatures on the contract I emailed them which did not include the 499 warranty that wasnt cancelable. The two contracts had different sales tax amounts, increased license and register fees in section H, the removal of government taxes in section G and other discrepancies in individual categories/lines/items. Please see contracts I have previously provided. 

  After realizing all this dealership had done, altering and forging signatures after being advised by the bank the signatures didnt match and we had two different contracts, not paying off my trade-in as per law in a timely manner, refusing to cancel the warranties, not fixing the dent and making it look like new,  threatening to change the contract (without my signature),and threatening to cancel the contract after it was signed (which he couldnt do without my permission unless financing couldnt be procured) I parked the 23 CRV on June 6th and havent driven it since.

  I disclosed my income which included disability income to the finance officer and I believe he took advantage of this knowledge  to his benefit. 

  I will be forced to take legal action against Sarasota Honda if they do not cancel the 23 CRV contract, return my 22 CRV and the ****** deposit that I made toward the 23 CRV. 
  

  Sincerely,
  
  ***************************

  Business Response

  Date: 07/18/2023

  Unfortunately there is nothing further we can do to satisfy this customer's request. Her trade was sold and unable to be returned. And her request to return her purchase months after she purchased it based on false allegations is unreasonable. We have agreed to repair the dent in her vehicle at no charge to her.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 Honda CRV has an EPS problem at ******ml. I looked up and turned out this is a recall issue on this type of car made in 2017 and 2018. My car VIN number is not in the recall list on this issue but it is on an other issue, so Honda declined to pay for the part replacement and any fix on this issue. This problem caused by a factory parts I could not avoid it no matter what. It is absolutely ridiculous the company wont fix the problem because its not on the list. If the problem is there fix it no Matter what is the number. Obviously they are reckless and do not care about ************* or being responsible for the factory problems. Wont buy Honda in my life anymore!!!

  Business Response

  Date: 06/29/2023

  Customer brought in her vehicle and was having an issue that was similar to an existing recall. Honda declined the repair because her VIN was not on the recall list. We asked Honda to cover it under goodwill and they declined to cover the repair. The customer understands that this is not from Honda of Sarasota, and she is happy with us once again.

   

   

   

   

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Even after introducing myself to the General Manager and begging for fair treatment and he assuring me a good job would be done, I still get suckered out of $111 bucks. My 2012 Honda Civic EX 1.8 has ******* on it and I need it to last. I replaced the water pump, alternator, and serpentine belt with some help in my parking space, then brought the used coolant from my radiator to Sarasota Honda for proper disposal as per EPA guidelines. After paying them to replace my whole engine wiring harness, ECU, battery, and valve cover gasket- all needed for schedualed maintainence, they pour back into my car the old engine coolant!! Then they charge me $111 for the labor to drain it back out. Then they got me to pay for coolant twice becuase I bought my own becuase I cannot trust he really did drain it out. They were all well aware that old dirty coolant was for proper disposal. The Stealership will always find a way to s**** a Veteran. Thank you for your service,,*******************

  Business Response

  Date: 04/03/2023

  Customer brought in his vehicle with a bucket of used coolant and asked for it to be disposed of. The technician working on his vehicle found that the coolant was in good enough condition and filled vehicle with used coolant. Customer was not charged for this service. Customer then called back and stated that we put used coolant in his vehicle and he wanted it replaced with new coolant. This was done immediately. The customer was then charged for a drain and fill of coolant. Customer felt the dealership cheated him out of the cost of the drain and fill, and asked for a refund. The dealership then refunded the customer his $111 as he said this would satisfy his complaint. After the dealership issued the check for the customer, the customer said his complaint would stay as he wanted it to be a learning ****** for the dealership.

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************