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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I paid $100 through the **** website to reserve a ******************* March of 2021. In October 2021 I was notified that I could make place my order through Sarasota Ford. Per the **** website, my $100 would be refunded to me by the dealership that would be placing my order once the reservation was converted to an order.I had a negative experience trying to place my order with Sarasota Ford, as my reservation number was mysteriously used to order a vehicle that was very different than the one I requested. After 2 weeks of ignored emails and unreturned phone calls, the "misunderstanding" was eventually resolved and my correct order was placed. When I requested my $100 refund, I was told that it would be "easier" to refund upon delivery.When the ordered vehicle arrived in December of 2022, I declined to take delivery and complete my purchase. This is absolutely acceptable, as the terms of the sale are not final between the owner and dealer until the vehicle arrives and price is agreed upon. I decided to take my business elsewhere due to their refusal to send a picture of the window sticker of my vehicle, which shows the *** and specs of my order, and told me I had to "come in" to see it. I again requested my $100 refund, this time in writing. My email was ignored, and I sent repeated communications to Sarasota Ford requesting this refund. I have yet to receive a response or return of my money.
Business response
01/27/2023
Located ********************** reservation in our database. Customer's credit card that was used to make the $100.00 deposit has been refunded. Emailed a copy of the refund receipt to the customer. Also called and left a voicemail for ******************.Customer response
01/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/17/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Dealership finance agent presented false information and switched paperwork. Dealership finance agent lied - verbally told me I was signing for Suncoast Gap Coverage and Suncoast Warranty. Dealership finance agent verbally led me to believe I was signing all Suncoast documents - that were included in the draft of the loan provided by ********. The dealership agent literally switched paperwork during signing, making me believe I was signing for the Suncoast Gap coverage and the Suncoast Warranty - both of which were included in the draft. That was NOT what we agreed to during the conversation. **** dealership gap coverage: $1000 Suncoast gap coverage - presented in DRAFT: $425 **** dealership warranty: $3718.25 Suncoast warranty: $1143 Please help to get the **** dealership gap coverage and the **** Dealership warranty off my loan Suncoast.Business response
08/31/2022
Sarasota Ford is a full disclosure dealership. No false information was presented to ************************. Sarasota Ford received the signed cancellation form from ************************ on 08/17/2022, requesting that both the ************* and Warranty coverage to be cancelled. Sarasota Ford has processed the cancellations. The cancellation process and reimbursement can take up to 4 to 6 weeks to be completed. ************************ has a lien with ********************** so the warranty cancellation check will be issued to ********************* and will be applied to the loan principle.
See Attachment/File: **********.pdfInitial Complaint
07/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
1. 6/15/2022 2.2022 ranger lariat for 35,245 3. Over add fees after agreed amount by $5033.00 4. Extra added fees and interest after agreed upon deal. 5. No they ignoring me 6. XXXXXXXXXBusiness response
07/25/2022
Business Response /* (1000, 5, 2022/07/06) */ Sarasota Ford spoke with Mr. ***** multiple times before, during and after sale. All prices, taxes and fees were clearly discussed and also listed on his price worksheet and signed contract. If there is a better phone number to contact Mr. ***** at than the one we have on file, we are happy to give him a call and review his information with him again.Initial Complaint
06/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 3rd I purchased a pre-auction 2005 Ford Explorer from Sarasota Ford for $6026.94, the terms prior to purchasing the vehicle were to verifiy that the engine and transmission were inspected and in good order. On April 30th I get a notification on the dashboard stating "Check Transmission". After multiple attemps to resolve the issue, I keep being told that the vehicle was sold "As Is" and that I'm pretty much out of $6026.94 with a disabled vehicle due to a transmission that has failed. I know for a fact that the transmission was never inspected the two times that I requested it to be done, once prior to the purchase and once a week after when I requested the engine to be examined for a suspected oil leak. I was sold a lemon.Business response
07/15/2022
Business Response /* (1000, 5, 2022/06/29) */ Mr.******* purchased his 2005 Ford Explorer from Sarasota Ford on 02/03/2022. The vehicle was sold AS-IS and pre-auction with 113,382 miles. It clearly states on Mr. *******' Deal Structure, that "a pre-auction vehicle is a fresh trade that has passed a basic safety inspection, sold completely AS-IS with no guarantees at all and this is just an alternative to taking the vehicle to the auction." Mr. ******* also signed the Buyers Guide that states "AS-IS No Dealer Warranty; The Dealer does not provide a warranty for any repairs after sale." Mr. ******* did bring his Explorer into the Dealership 11 days after purchase for an oil leak and rear window concern. Sarasota Ford completed these repairs as goodwill and no charge to Mr. *******. On 02/14/2022 when the repair order was opened, Mr. *******' had already put another 913 miles on the Explorer. Sarasota Ford did offer to show Mr. ******* a selection of our pre-owned vehicles that come with warranties up to 7 years and 100,000 miles, and trading in his 2005 Ford Explorer towards another vehicle.Initial Complaint
04/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On April 14,2022 I sold my 2021 Ford Bronco Sport to Sarasota Ford. The loan payoff was less than the amount of the sale and I was owed over 20 thousand dollars which was to be paid to me by check which I would pick up at the dealership. The paperwork has the following sentence." Within two business days dealer will pay to the customer the difference if the amount of the loan pay-off is actually lower" I have not received any check from Sarasota Ford as of April 20,2022. Dealership has my vehicle and has not paid me for the vehicle per the agreement.Business response
05/20/2022
Business Response /* (1000, 8, 2022/05/05) */ Mr. ******* purchased from Sarasota Ford on 4/14/2022. Sarasota Ford's policy for lien payoffs or tag/title paperwork is within 30 days of time of sale. Mr. ******* payoff check was cut on 4/22/2022, and was cashed by the bank on 4/27/2022.Initial Complaint
04/20/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I bought a 2003 Ford Econoline van. I drove it 45 miles to my sister's home. It stalled out twice and when I started up again and shifted into drive, it would not go forward but jumped into gear and jumped forward. The signal lights went out. I called the dealer to advise them and they told me to bring it into service. They told me it was the fuel pump and it would cost me $700 to have the repair done. I had the vin number checked and the van was sold three times in August 2022. The salesman did not disclose the known problems which I consider fraud.Business response
05/20/2022
Business Response /* (1000, 7, 2022/05/05) */ Mr. ******* **** purchased the vehicle AS-IS and pre-auction. The condition of the vehicle was advertised online with the pre-auction disclosure. All paperwork that was provided to and signed by Mr. **** also stated that it was pre-auction, AS_IS and with no warranty. Attached are the documents provided to and signed by Mr. ****.Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
One of our employees took his van in for repair on August 9th. As of today, Sarasota Ford cannot give us any answers as to when the van will be repaired. This van is our employee's livelihood for work and he is unable to work without the van. I am his Supervisor and have emailed Senior Management at Ford Motor Co. as well waiting on a response. In addition, our employee has been paying out of his pocket for a rental car. There has been no indication from Ford that he will be reimbursed this cost, nor have they offered him a loaner car. This is absolutely ridiculous and I will continue to contact and email everyone possible until we get a resolution.Business response
11/02/2021
Business Response /* (1000, 7, 2021/10/18) */ Mrs. ******** is not a customer of Sarasota Ford, nor is she the owner of the vehicle in question. We cannot provide Mrs. ******** with any information or assistance, because it is not her vehicle. All items are being handled directly with the vehicle owner.
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Get a QuoteCustomer Complaints Summary
17 total complaints in the last 3 years.
6 complaints closed in the last 12 months.