Complaints

This profile includes complaints for World of Books's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  World of Books

  Sarasota, FL 34249-2602

• 

  World of Books

  900 KNELL ST UNIT A Montgomery, IL 60538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2023, I ordered two books. I received one of the books on May 11, 2023. It is now May 20 and I have not received my second book. How long should I wait to receive my second book?

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-18-2023 I paid World of Books (Wob) $12.22 on my USAA **** card for a dvd of "The Story of the Weeping Camel". I received a notification on my other email address ********************************* on 4-19-2023 that "Your order is on its way". It hadn't arrived by 4-27-2023, when I notified them that I wanted a tracking number. No reply received from Wob. In a few days I received the dvd. I tried playing it on my dvd player. I got the notice that the dvd was not playable. When I put the dvd in my computer, I got the analysis: "Region code not specified or defined incorrectly. Region code for **************, *****, ************". I wrote to Wob on its website. No response. I want a full refund if they can't send me the right dvd that is playable in the ***. I want a code for mailing back the inappropriate dvd.I will be out of the country May 6-May 18. If I need to mail (with authorization code) back the dvd, I will do it when I return to the ***. In the meantime: I am unimpressed with Wob's customer service. No care in selecting the correct dvd, and unresponsive.***************************************

  Business Response

  Date: 05/08/2023

  Hi **********;
  Thanks for your email. 
  
  Im so sorry there has been an issue with your order! I can confirm I have now issued a full refund on this item for you. This may take up to 48 hours to appear on your account.
  
  When you have a moment, it would be great if you could drop the item to your local charity shop.
  
  If there is anything else you need, please dont hesitate to get back in touch and Ill be happy to help.

  
  Thanks,
  Customer Support Hero

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********************************************************

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mar 24, 2023: Book trade created using Ziffit app. Trade ID ******************, 2023: Books processed and valued at $35.23. App indicated paid. Today Apr 30, 2023: inquiries have been sent but payout has not been received.Bank information and other personal information was submitted to Ziffit/World of Books.I have asked for confirmation of the bank transaction and have not received it.Im very concerned that this is fraud or identity theft.I want payment processed and an invoice or books returned. I want to know what method of deposit was used and the other personal account information stored and shared by ******/World of Books

  Business Response

  Date: 05/03/2023

  The initial payment was made on 4/3/23 and although the payment didn't bounce, another payment was made on 4/18/23 which also has not bounced. The payment was made using the details provided by the customer.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19998719
  
  I am rejecting this response because:  I am unable to verify the details that I provided for payment.  I cannot verify if the account information I provided was correct.  Provide to me the account number and Bank that was used to deposit the payment. 
  

  I dont understand why a second deposit was made without providing me the details of the initial deposit.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/09/2023

  Hi *******, 

  **************** have confirmed that the payment was successful and has not bounced back. Due to data protection financial information such as bank account details, are not kept or shared on our systems.

  Thanks ************************************************** Hero

• Initial Complaint

  Date:04/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered PS3 game from World of Books on April 4th. Although "item was picked up by a shipping partner at 8:49 am on April 5th"..."This does not indicate receipt by the **** or the actual mailing date. It appears there has been no action taken by WoB or their shipping partner to deliver to **** for shipment. This has all indications of being a scam site and I have yet to feel confident I will ever receive my purchased product. **** tracking number: ****************************** Order: WUS-****-******** www.wob.com

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  This has been resolved. Product received. Thank you for your assistance! 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in an order for 3 books from WOB on 3/1/23. Within the next 48 hours I got 2 emails saying that 2 of the items had shipped (but no tracking number provided in the email), the third said "pending". Now, over a week later, I still have not gotten confirmation of the shipment of my third item, and when I try to check on the status of any of the items on the chatbot on the website can't find the order and tells me to contact ***************** which is supposed to contact me "within 48 hrs". Well, after 2 attempts of trying that, still no response. I don't mind the longer shipping times of WOB, but I just want to be able to confirm that my order was processed, and all three items I ordered are on their way, but contacting anyone at this business seems to be useless so far.

  Business Response

  Date: 03/10/2023

  
  Hello ********,
  
  Thanks for getting in touch. Im really sorry for the issue with your order! 
  
  I had a look into this for you and it seems like this was damaged.
  
  Unfortunately, we dont have another copy of The Maltese Falcon in stock. But, if you like, we can replace it with an alternative title of a similar value to the one originally purchased.
  
  However the replacement item must be another used item. We are unable to issue New items as replacements. 
  
  If you see an item you like that is sold by **, then drop me an email back with the EAN/ISBN number (in the product description) and I'll arrange for that to be sent on.
  
  If not we can of course issue a full refund.

  You other two items are all ok and on the way
  
  Thanks,

  
  Alex 
  Customer Service Hero

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two books from WOB on February 19th. On February 22nd I received an email with the following info:The Twyford Code (Very Good Condition)- Shipped The 7 1/2 Deaths of ********************************* (Very Good Condition)- Pending The following week, the Pending book arrived (yay) but no word on the other book. I emailed WOB to find out where that book was. No response. I gave it about a week and emailed again. Still no response. It seems they only want to respond if somebody files a complaint with BBB, so here I am. I would just like to know what happened with The Twyford Code, if it has really been shipped, if it has been shipped is there a tracking number, and if they have no info then I would like a refund.

  Business Response

  Date: 03/11/2023

  Hi *****,
  
  Thanks for your email.
  
  Our records show that this item has been marked as delivered by **** and we would recommend contacting them directly in respect of this matter. 
  
  Latest Update
  Your item was delivered in or at the mailbox at 11:53 am on March 10, 2023 in ********, ** 91201.
  
  If you are unable to locate the package, we can of course arrange for a replacement to be sent, subject to availability, or an alternative title of similar value, of your choice.
  
  Kind regards
  
  *********;
  Customer Service Hero

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The book did arrive. Had World of Books just responded to either of my email inquiries about the book/tracking info, I would not have felt the need to use BBB.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a scarce paperback listed on my **** 'watch list'After weeks of checking, 2 copies appear at the weekend from World of Books one *****, one ****** (!)Both listed as 'very good' - I paid the *****.I've had issues before with WoB- but thought it was worth a shot.Waited for dispatch... four days later noticed the ****** copy seemed to have sold. Still waiting.Next day refunded. No message- nothing.If you look at WoB's feedback (nearly **** negative in last year) this happens ALL the time.Sometime a book that didn't get sent appears again- for more money.Poor stock keeping is not the reason that items are not sent out- not that frequently.In my case this is a rare-ish book and to have two copies would be unusual- at best.I believe this is some sort of scam and certainly must breach ****'s sales policies.It's time WoB were brought to book.

  Business Response

  Date: 02/18/2023

  
  Good afternoon 

  
  Space:1999 Born for Adversity
  Order ****************

  
  Firstly thank you for placing your order with us, currently we are unable to fulfil your order as it is now out of stock.
  
  Due to high demand of this item, many customers placed an order for this item at the same time and this doesn't allow the marketplace time to update the stock levels and results in further orders being placed after the stock has run out. 
  
  We do apologise for this, however, at this time we have regrettably had to cancel and refund the order. The refund was issued on 16/02/2023
  
  
  Kind Regards,
  
  ******
  Customer Support Hero

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19424804
  
  I am rejecting this response because: 'Many Customers order this'  is a nonsense- any order of a one-off item would remove it from sale. They do this all the time- look at their **** feedback.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/08/2023

  
  Hello,
  
  Firstly thank you for placing your order with us, currently we are unable to fulfil your order as it is now out of stock.
  
  Due to high demand of this item, many customers placed an order for this item at the same time and this doesn't allow the marketplace time to update the stock levels and results in further orders being placed after the stock has run out. 
  
  We do apologise for this, however, at this time we have regrettably had to cancel and refund the order. 
  
  
  Kind Regards,
  
  Jurga
  Customer Support Hero

• Initial Complaint

  Date:02/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three books from wob on Jan 19 and I haven't received my ordered or been updated on when they will arrive. Can I get a tracking number or have someone let me know when will arrive?

  Business Response

  Date: 02/21/2023

  Good morning,
  
  Thank you for your email.
  
  Our records show the order has been delivered.
  
  The **** tracking number is - 420355419241990172373127806656 
  ****************************************************************************************

  
  Kind regards
  
  **********
  Customer Support Hero

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seller doesn't use regular mail, which I would pay for.They use orange mail, so Items take a lot longer, average about a month to get here from them and this is in ******* not from overseas.If the long wait time isn't bad enough, sometimes items don't show up at all and I am disabled and can't have my money tied up and be waiting because it causes stress.Seller seems to think the problem on this end is patience but if you look at the order date and tracking it tells a different story.I am very patient, the *** should be enough.Real mail gets here alot faster.The slow mail service isn't the sellers fault (although they keep using it, so it kind of is their fault) but this guy calls himself a Hero who answers the emails and he isn't very in touch, doesn't even know it doesn't take something 4 days to get here from it's last tracking place which is *******.Thats called placating somebody and it isn't nice, no one does biz with a company or business that makes them feel that way.All I want at this point is a refund because these people are committed to using their free archaic mail system.I have learned now not to buy anything from them but it should be public that they are rascals, like I said,I'm disabled and worry about others.Its their system, all they can do is treat me like I want free stuff because they don't have reliable mail.I don't need that

  Business Response

  Date: 02/18/2023

  
  Good evening,
  
  Thank you for your email.

  *************************** - Right Down the Line: the Best of ***************************

  Order ID **************
  
  Our records show the order has been delivered.
  
  The **** tracking number is - 420923459274890172373127568791. 
  
  Kind regards
  
  Jurga
  Customer Support Hero
  

  
  

• Initial Complaint

  Date:01/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a TV show on DVD from this online book store and they have never shipped nor provided any shipping information. After my online order was completed my credit card company issued a new card due to suspected fraud. Their ratings online show many similar situations as well as a 1 star rating (wish I had looked beforehand). I believe the whole business is a fraud to scam people out of their money.

  Business Response

  Date: 01/29/2023

  
  Hi *****,
  
  Thank you for your email.
   
  The time frame for delivery is 7-14 working days. **********************************************
  
  I can confirm it is en route, here is the **** tracking number - 420458219274890172373127795432
  
  Unfortunately it can be difficult to locate the item at times as **** tracking sometimes goes several days without updating.
  
  If the package still hasn't arrived after 14 working days please get back in touch.
  
  Should you require anything else, please don't hesitate to drop us an email and we shall be happy to help.
  
  
  Kind regards
  
  ****
  Customer Support Hero