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Average of 66 Customer Reviews
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Review fromDonald K
Date: 04/22/2025
1 starHorrible service, installation, follow-up and warranty compliance. Installed new screens , removed rusted bolts and painted supports in 2022. Found out after hurricanes last fall that not all rusted bolts were replaced, as evidenced by pieces of supports being blown off revealing rusty bolts. Installation was not done up to hurricane standards which they partially fixed in 2025. Installation of screens were not done by section but merely rolled over the length of the top cage, resulting in screens waving in breeze. Failed to fix all damage from last hurricane. They demanded payment which I made even though we were out of town. Subsequent review of their repairs showed they did not complete all the necessary work and damaged a portion of the supports. They are extremely difficult to get in touch with, seldom call you back and then send crews out who can’t communicate with you. I have tried over 6 months to work with them to finish the repairs but have finally given up. I have told them on numerous occasions that if they didn’t finish the repairs I would file a complaint with the BBB. I now have to hire another company to secure our screens.
Review fromBrayan R
Date: 04/18/2025
5 starsAmazing work and perfectly executed in time, would recommend to anyone looking for their pool to be repainted. Very niceReview fromMike B
Date: 03/06/2025
1 starMike B
Date: 03/06/2025
Absolute shoddy job. Nothing that they promised happened. Fill holes in existing framework? NO Paint spray all over foundation and bushes. Never painted the plates attached for reinforcing cage. Installed a rain gutter on the side of cage rubbing against new screen. Left debris like buckets, parts, etc..They say 2 coats of paint. There are many places where the original white shows through the new ***** paint. Nobody speaks English so communication is impossible. Beyond disappointed with my waste of $10,000.
Modern Pool Cage Painting, LLC
Date: 03/07/2025
Hi ****,
I hope this message finds you well. I wanted to touch base regarding your recent concerns. To clarify, we haven't received any previous calls from you about any touch-**** When we completed the job, everything was satisfactory, and we appreciate your understanding at that time.
I also wanted to note that the painting of the foundation and bushes was not included in our original agreement. If you had wanted those areas painted, please feel free to let us know in the future.
If there are any specific issues with the paint, please reach out to our office, and we would be happy to address those concerns for you.
Regarding the communication during our visit, we value all feedback but kindly ask that we keep discussions respectful, as our team works hard to support many families in the community. If there were any misunderstandings, we encourage you to contact us directly.
Please feel free to call ************ at your convenience, and well do our best to assist you.
Thank you for your understanding.
Best regards,Review fromBryant H
Date: 01/29/2025
5 starsBryant H
Date: 01/29/2025
I am impressed with their responsiveness and being on time. Even more impressed by their expertise for refurbishing and rescreening our Lanai cage. It looks better than brand new since since they not only restored but also upgraded the cage. I would definitely recommend them and will call them again if (when) the hurricanes come calling again.Modern Pool Cage Painting, LLC
Date: 02/03/2025
Thank you so much, dear ******! Its very gratifying to see your honest words about us! Well be waiting for your call and will always be ready to help you!
Modern Pool Cage Painting, LLC
Date: 03/31/2025
Thank you so much, Mr. ******* We truly appreciate you taking the time to recognize our work and the effort we put into it. Your support and kind words mean a lot to us and motivate us to keep striving for excellence.
Review fromGregory E
Date: 01/15/2025
1 starGregory E
Date: 01/15/2025
I hired them to re screen and paint my lanai. They did a fair job but had to be called back because they forgot to replace two tension wires that they had removed. I later noticed that the enclosure was no longer securely attached to the house or concrete deck on one side. I called them on the phone and was asked to text them a picture of the problem area. I did and never heard back from them and no one answers the phone, it goes to their mailbox and Ive left several messages. Im loosing faith that they will ever respond back to me to resolve this issue, and I may have to explore other means to resolve it.Modern Pool Cage Painting, LLC
Date: 01/16/2025
Dear Sir,
You were informed that your issue would be resolved promptly. You contacted us on January 10th, but the details youve provided are unclear, as the problem does not appear to be evident. Rest assured, we committed to addressing this matter as soon as possible, and we will attend to it this week.
While only a few choose to escalate concerns to the BBB, we kindly ask for understanding and fairness. Its important not to jeopardize the reputation of a family-run business over a minor issue. Many families rely on this company for their livelihood, and we genuinely value your patience and cooperation.
Modern Pool Cage PaintingGregory E
Date: 01/27/2025
First a correction here. I was Not informed that my issue would be resolved promptly, or given any time frame as to when it would be. Secondly, The details were described to the representative of your company that I spoke with and photos of the area were texted to the number she requested I send them to. Third, Numerous attempts were made by me over the next week to contact your company at the phone previously used however No one would answer, just a message machine where I left messages with my call back number. Fourth, I find it coincidental that I did finally receive a call back and resolution to the issue the day after contacting the BBB with my negative review. In conclusion, This could have all been avoided with open communication and information. It should be noted that over all, I am happy with the work that was completed by your company, and you should refer to my updated more favorable review.Modern Pool Cage Painting, LLC
Date: 02/03/2025
Dear *******, if you are satisfied with the work we did, then this bad review could be fixed on your part. We are currently receiving over 100 calls daily after the cyclone, and at times we cannot answer more than 4 clients at the same time. We want to offer you an apology.
Review fromNozomi M
Date: 10/29/2024
5 starsNozomi M
Date: 10/29/2024
The crew is reliable and hardworking. They did an excellent job with the painting and re-screening of the cage. Great servicehighly recommended!Modern Pool Cage Painting, LLC
Date: 02/03/2025
Thank you so much, dear ******, it is very rewarding when genuine and honest clients like you recommend us!
Review fromDennis B
Date: 04/27/2024
5 starsDennis B
Date: 04/27/2024
I do not write reviews but Modern Pool Cage Painting deserves one. They are very professional and good at what they do. I recommend them to anyone. ******Modern Pool Cage Painting, LLC
Date: 04/30/2024
Dear Dennis,
Thank you for your review and recommendation of Modern Pool Cage Painting! Your feedback is very important to us.
We aim to deliver professional, high-quality service, and we're happy to hear we met your expectations. We're thankful for the chance to work with you and look forward to possibly doing so again.
Thank you for choosing us and for your kind words. Your support is greatly appreciated!
Sincerely,
The Modern Pool Cage Painting TeamReview fromAmy S
Date: 04/09/2024
5 starsAmy S
Date: 04/09/2024
I wanted to submit a review a year later as My neighbor just asked me for the info and I was happy to share. This is the 3rd referral and I am happy to share. Very organized, cleaned up each day even if they weren't finished. Showed up to work! I know that sounds nuts but the team they had was Pleasent to work with. Had a few little screws pop out etc over the year but it''s a thousand times better then what it looked like before.Modern Pool Cage Painting, LLC
Date: 04/10/2024
Dear *** *********,
Thank you for updating your review after a year. We're thrilled our work has stood the test of time and you've referred us to others.
We appreciate your feedback on our team's organization and cleanup efforts. We aim to deliver high-quality results and ensure a positive experience. We understand the importance of a trustworthy team, taking punctuality and professionalism seriously. Your satisfaction confirms our team's hard work.
We're glad you mentioned the minor maintenance issues, like the few screws needing attention. We're always here to address any concerns and are committed to the quality and durability of our work.
Your referrals are incredibly valuable to us. Knowing you've referred us three times is a great compliment. We're excited to continue offering high dedication and quality work to you and anyone you refer.
If you need anything else, please don't hesitate to contact us. Thanks again for your support and trust in our services.
Warm regards, Modern Pool Cage PaintingReview fromJaycee P
Date: 02/16/2024
5 starsJaycee P
Date: 02/16/2024
100% great job. Super people to work with. Explained everything and did the work in the specified dates. Even started 2 day's early.Modern Pool Cage Painting, LLC
Date: 02/19/2024
Hello ***********************!
We are thrilled to hear about your positive experience with our team. Your satisfaction means the world to us, and hearing that everything was explained to your understanding reaffirms our commitment to outstanding service.
Thank you for taking the time to share your feedback, and looking forward to working with you again in the future!
Best Regards,
Modern Pool Cage Painting TeamReview fromRick D
Date: 02/06/2024
5 starsRick D
Date: 02/06/2024
Pool cage looks great! Very happy with the finish product. Great experience from start to finish. Definitely will recommend to friends and family. Check out my Yelp review for before and after photos.Modern Pool Cage Painting, LLC
Date: 02/13/2024
Hello ****!
Thank you so much for leaving us this wonderful review and sharing your before and after photos on Yelp. We are thrilled to hear that you're pleased with your new pool cage and had a great experience throughout the process. Your recommendation means the world to us and we look forward to the opportunity to serve your friends and family in the future.
Warm regards,
Modern Pool Cage Painting
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