Business ProfileforPlumbing Today

In March 2024, I selected PlumbingToday to replace my water line to my house. I had three issues with the service. 1st was misleading sales tactics, which has been rectified privately with ********************************* in ********, *******. The reason for writing is because they have not addressed my other concerns. Another issue were the problems that the technicians created by not properly identifying all the pipes and their functions. A quoted 6 hour job turned into a 5 day job due to not identifying the correct pipes as they cut both irrigation and house line and then tried to connect one to the other which led to numerous fixes after discovering their repairs continued to leak. There were multiple times where the techs were about to clean up thinking the job was complete but because I was present and pointed out small leaks, is when they mentioned they needed more time to fix their repairs. I have photos and video to verify their problematic fixes. They made repairs to the irrigation line but I had to suggest turning it on to check for leaks. When it was turned on, there were leaks. The job was finally complete after 5 days, 3 separate techs, 1 supervisor, 1 project manager and too many phone calls to the dispatch office to get it resolved. Even after the first day of issues, the job at my house wasnt communicated that it needed to be scheduled another day. When I called for a status on the technicians arrival, I was told there wasnt one scheduled and Id have to wait another day as they didnt have time. They found time after I explained my dissatisfaction with my experience so far. Due to the inconveniences I had with this company, having to adjust schedules for multiple days due to poor planning and execution on their part, I expressed interest in some form of compensation. Ive brought it up to multiple levels of management at Plumbing/CoolToday and the idea of a credit or adjustment has been ignored as if the job was done correctly as promised.