Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Get Coastal Exteriors of Sarasota replaced my tile roof. They had to remove and then replace my 6 solar panels. 2 of the panels are now leaking water. They worked perfectly before removal. This company shows no remorse. Use at your own risk.

  

  Business Response

  Date: 03/31/2025

  I have worked with Mr. ******* to settle his issues with the leaking solar panels. He has been provied consideration for his inconvenience, and now has actually posted a positive review on ************************************ did not remove or re-install the panels.  It was a separate handy man company that contracted for the services.  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ******* from Get Coastal Exteriors came (Oct 7th) and gave us a quote. We agreed to the quote and signed a contract. With hurricane ****** fast approaching we agreed to continue after the storm. Friday (Oct 7) after ****** I attempted to contact **** and left 2 voicemails indicating our desire to continue, with no reply. The following week I called the office to request a start. Tues (Oct 21 10:04am) I received an email from (***** Coutsoliotsos) asking If I had a chance to review the proposal", even though I already had a contract. I called their office and told them I had a contract and wanted to go ahead with the reroof. They told me they would have someone call me. No one did. On the same day (Oct 21st at 6:19pm) I received a (form) email that reroof would be "for approximately:24 Oct 2024". On that day a crew arrived and did the entire roof in one day. **** followed up during the project and we are very happy with the work. **** returned the next day to check the finished work and we paid the contract in full. He said in a few days all paperwork and links to job photos (before, during, after) would be emailed and manufacture information should follow in about a week. One month later we have received nothing. An email on Nov 15th to **** has gone unanswered. Today November 22nd I placed a phone call to Get Coastal. After explaining that I had just had the work done a month ago and never received my warranty, finish paperwork or the pictures, she asked me if I was wanting to file a claim. I explained again that the work was just done a month prior and wanted the finish paperwork. She said so you want a copy of the contract. I told her I want the finish paperwork and asked to speak to a supervisor or owner. She then said she would email the pictures and have someone call me. I would really like to close this out. The men that did the job were very professional. I wish customer communication and contact (before, after) was as well. How do I get my paperwork?

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-13-21 Get Coastal installed a new roof. They didn't finish the soffit and the roof leaks.

  

  Business Response

  Date: 10/06/2023

  Upon notification of the customer complaint, I immediately contacted the customer to better understand the issue from a roofing project that was completed at the end of December 2021.

  As the new owner of Get Coastal Exteriors, **************** informed me that Get Coastal Exteriors did not complete his roofing project.  I then made arrangements to go up and see **************** later that morning to get a better understanding of the situation.  **************** outlined two major issues that he wants to have resolved.  1) Finish the soffit installation that was not completed at the time of his request.  2) Check for a potential leak in his roof

  Regarding the first request, Soffit Installation: After investigation, we reviewed where the soffit installation started and ended, we found the following.  The original scope of work included 100 linear feet of soffit installation, and due to **** and Electric interfering with AC and Electrical lines, the crew as not able to finish up the remaining 27 feet.  I have pictures to review.  We are extremely sorry for any missed expectations or mis communication regarding his soffit installation.  Due to licensing and interference with of the **** system with the area where the soffit is to be installed, we were not able to complete the remaining 27 feet.  

  Second request of investigating a leak in the rear of the home.  We have **************** on a service list for a follow up diagnosis/service call to take care of his problem.

  We are very sorry for any miscommunication or missed expectations for **************** regarding his soffit.  We are eager to service his issues and answer his complaints.  We are in the process of following up to schedule a service technician to come up and diagnose/repair his leak, as well as provide a refund for any soffit that was not installed.  

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed a new roof on our home. We signed a contract in July 2021 and the roof was completed 9/02/2021. We have had two leaks. This company came out to fix the first leak yet they refuse to fix the second leak. We paid $24,000 cash for the roof.

  

  Business Response

  Date: 12/15/2022

  We have been out several times and client doesn't understand it is not a roof leak. It is either their siding or AC. Client is very vulgar to staff and the crew and is simply impossible to deal with. 

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We replaced our flat roof and patio roof. The work was started 3 weeks late to begin with. We financed to have our flat roof and patio roof replaced 7/13/2022. The work completed left water to leak into our home in several places. Creating interior damage in 2 rooms of our home. The company has come out 5 times over a 5 week period of time after our new roof was installed to patch our brand new roof and we still are seeing new and exisiting water spots where water is still leaking. They also sent someone out to do the interior repairs who is clearly not qualified to do the repairs. While the man they sent was working we discovered black mold now growing on the drywall under the wood paneling. I stopped him from working and contacted a mold remediation company. I was given a quote and action plan to clean up the mold properly. I made a compliants to the project manager and the employee who came to do the repairs. I also filied a complaint with the finance company and was then contacted by the owners wife of the roofing company 8/17/2022. I explained the situation to her and told her I was willing to work with them to get the repairs done and see if they can resolve the issues. I sent her video and several photos of the work that was done and haven't heard from them on a resolution. I contacted the employee that has been here 5 times to patch the roof and I was told last Monday 8/22/2022. He responded he would go back to the office and let me know when he can come out to check the new leaks and again I have heard nothing. So I am left to resort to pursuing alternative options to get help! Please let m know if you have any questions. I can also provide more photos if needed.

  

  Business Response

  Date: 09/26/2022

  This response was taken verbally by BBB:

   

  We made several attempts to go back out there. When we sold the job the customer advised us she had pre-existing leaks. Mold wouldn't have occured if the leaks just began with our re-roof. There were some small leaks which we repaired and we agreed to replace the drywall but the customer will not allow us. We do not agree that the mold is our responsibility due to the pre-existing leaks.