ComplaintsforStar2Star Communications, LLC

• Initial Complaint

  06/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Illegal charges for "pooling/bursting voice line", "promotional collaboration user", early contract termination despite being on notice and no actual contract with STAR2STAR COMMUNICATIONS, LLC a/k/a Sangoma and illegal charges for no services in April 2023 and May 2023.

  Business response

  07/07/2023

  All of the statements by this customer are false. In fact, this is simply a law firm that doesn't want to pay its final invoice for phone services. They are likely aware that it doesn't make financial sense for a company to argue in court about the final phone bill for a law firm. Frankly, it would also be a waste of the limited capacity of the court. Therefore, Star2Star will write off any final balance that is owed to Star2Star by *************************** business. 

  While Star2Star is prevented by law from disclosing customer proprietary network information, including what services they use, as well as the amount and type of usage,  Sangoma holds a service contract that is signed by ***********************. This contract provides for every charge contained in the invoice that has been posted here by *************************** business.

  Customer response

  07/12/2023

   
  Complaint: 20220370
  
  We are rejecting this response in part because: There is no service contract signed via the undersigned where Star2Star purchased ************ Systems which was the original provider and had a month to month verbal service arrangement.  Star2Star accepted the original ************s agreement and then Sangoma bought out Star2Star and obviously can not find a "contract" because none exists.

  We do of course graciously accept no charge, but are are wary of any possible third party collection activity since the response eluded to "false" characterizations. We appreciate BBB's intervention and *******'s agent's response in the matter of waiving any further charges. We will consider the matter closed absent any further collections from a third party.
  
  Sincerely,
  

  Alyna for

  **************************, Esq.

   

   

  
  

  Business response

  07/20/2023

  While Star2Star is willing to waive the fees that were properly charged to this law firm, Star2Star will not continue to allow ***********************, P.C. to continue with libelous statements.

  Star2Star has supplied *********************** P.C. with a copy of the contract that it continues to insist doesnt exist. The statement by **************** that asserts a law firm and sophisticated telecommunications company entered into a business contract based on a verbal service agreement is absurd. Moreover, it is hardly gracious to accept a full account credit and then continue to lie, while also rejecting the Star2Star reply to the Better Business Bureau.

  Star2Star will not issue any further replies on this matter.Should *********************** P.C. continue to issue public statements that constitute either libel or slander, Star2Star will aggressively defend its goodwill.

• Initial Complaint

  01/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Like so many others, we signed a 5 year contract with Star2Star 6 years ago. When the contract was coming up last year, I contacted the company multiple times by phone and email to start the cancelling process within the contract cancellation window. Star2Star conveniently did not respond until I was outside of the cancellation window and said that I automatically renewed for another year or we could terminate and pay roughly $7,000 in fees. Here we are again coming up on our cancellation window and it has been over 30 days now since I submitted my cancellation request with the company. I have documented everything over email in case they attempt to do the same thing again. I do not understand how this business is allowed to continue to operate this way without penalty. It needs to be shut down.

• Initial Complaint

  02/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I set up a contract with Star2Star. I have had nothing but trouble with the phones and issues never seem to get resolved. I tried to get out of my contract but they charge extortion amounts that it is not financially feasible. They don't let anyone leave because they know what a bad reputation they have.

  Business response

  04/08/2022

  Business Response /* (1000, 10, 2022/03/17) */ Thank you for providing Star2Star Communications, LLC ("Star2Star") an opportunity to respond to the review posted by *** **** **** of ***************. *** **** entered into a written contract with Star2Star on behalf of *************** ("**********") on July 27, 2020. The contract had a commencement date for services of September 24, 2020, and provided for a sixty (60) month term in a standard-sized font at various points throughout the agreement. Additionally, the contract spells out the early termination fee for early cancellation of services and how that amount would be calculated. Both ********** and Star2Star agreed that the contract would end on September 23, 2025, and *** **** did not raise any issues with respect to the early termination provisions. Star2Star received a cancelation request from ********** on or around January 20, 2022. While Star2Star does not like to lose a valued customer, Star2Star was willing to allow *** **** and ********** to terminate the contract early upon payment of the agreed-upon early termination charges. *** **** and **********, were provided a document detailing the contract early termination amount. *** **** and ********** did not respond to the early termination payoff document and, instead, filed this complaint with the BBB ten days later, on February 17, 2022. Upon review of our customer and technical support records pertaining to **********, Star2Star did not identify any issues warranting early termination of the contract nor supporting *** ****'s allegation in the complaint that she has had "nothing but trouble" with Star2Star's services or that the "issues never seem to get resolved." While Star2Star will always work with a customer to understand their unique business issues, Star2Star does deserve to be paid for services rendered per the agreed-upon terms. Given the express terms of the contract, it is disappointing that *** **** is attempting to avoid the contractual obligations of ********** by filing this complaint. However, Star2Star remains willing to work with *** **** and ********** on terminating the agreement prior to the contracted end-date upon terms that are agreeable to both parties, but such negotiations are not ongoing and such resolution of a business-to-business contractual matter is not best suited through the BBB but rather by a reasonable back-and-forth dialogue between the parties, which Star2Star welcomes. Consumer Response /* (3000, 13, 2022/03/21) */ They continue to have poor customer service. I stand by my complaint. I believe this is now extortion. I continue to struggle with them.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩