Complaints
This profile includes complaints for Go Touch Down Travel and Tours, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked an African Tour and paid via a credit card. Within 3days, due to medical issue, I had to cancel. Business has refused to refund my credit card
Business Response
Date: 10/19/2023
Mr ******* is a return guest that has previously traveled with us. We are aware that Mr * is not happy about the Terms and Conditions. We are currently communicating with Mr *, our Suppliers and the Insurance Brokers.Initial Complaint
Date:07/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To date I have not received my full refund from this company. Now they are not responding to my emails. Please help.Email from March 13: This is *********************** CEO. I have read through all the emails, and notes and I think its best for both us if I cancel this tour as I cant give you what you are asking for. As per our sales terms and conditions, if we cannot fulfill the tour, we must refund you. I am giving you a full refund back for what you paid for the tour $3,089. Please confirm your address as ********************************************************************. I will mail you the check as soon as you confirm In this email they are now saying there's a 30% penalty! March 16 emails: Mr * has already committed to refund and only 30% penalty. Client is being refunded $2,1K. We can't do card refund its over 6 months since payment, so cutting a check and sending when Mr * is back.We are processing and will keep you posted. ***************** is the only one with signing power on refunds and he will be back next week April 12 email: The Refund Check is cut and ready for signature. ***************** will be back in the US, Monday, May 1st. May 5 email: We are attending to your file and will revert soon May 15 email: At no point did we say ***************** will refund you the week he was back in the office (March *****) we simply stated that he would back. When you inquired again April 12th we followed with he is back May 1st. May 5th we wrote to you, because we were hoping to release the check by that Friday end of business. *ut again, until Mr * signs it, we obviously cannot mail it. Please note that we are not ignoring you. We are waiting for signature as this is a refund and no manager has signing power.May 16 email from ***********************: All Noted, I have not forgotten and apologize that I have not attended to this as yet. You will get your chq. I have been traveling every week since Jan 12th. Last month I was out the country April 20-May I have not received a response to inquiry sent July 18.Business Response
Date: 08/01/2023
***** cancelled the tour we offered her and rebooked direct with the properties for the tour she wanted. The notes on ******* file shows the balance after penalties was refunded and issued while she was on tour in South Africa (June) . The check has not been deposited by ***** according to accounts. We will stop payment and issue a new check if the check is misplaced. Please have her confirm the mailing address before we request and mail another. Credit cards cannot be refunded by **************** if original sale period has lapsed. Sincerely JCCustomer Answer
Date: 08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have not received any refund checks from this company. They need to reissue the check.
Sincerely,
*********************Customer Answer
Date: 08/09/2023
Complaint: 20399903
I am rejecting this response because:Please be courteous and reply to me that you are in receipt of my last email and when you plan to send my refund check. Thank you, *********************
(*********************************************************************)Business Response
Date: 08/09/2023
Thank you. We have received the clients mailing address in the notes. We have requested a new refund, *************** is on leave but we will attend to this matter as soon as we can.
With regards to emails to Ms ************* She has opted out (unsubscribed) from our system (see attached). JC - CorporateInitial Complaint
Date:02/13/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has consistently changed and rearranged our trip for over two years. They will not give us a refund, they cannot guarantee our safety, we they have not even confirmed we have a booking but took our money and ask for more and more. They are a scam. They come to city travel shows and they scam peopleBusiness Response
Date: 02/13/2023
Dear ************
We have no idea what you are referring to. You purchased a tour in 2018. ***** came and we had to move your tour to years to follow as borders were closed and nobody was allowed to travel. We gave you a 100% travel credit to use in 2022 or 2023. You never lost your money. You have opted to use your credits towards the 10 day signature tour traveling March 18th to 29th this year. Your tour is confirmed. We have communicated with you and your travel partner on numerous occasions re this. Your original tour document says *******, Humala, Seasons, Burgundy The current tour is booked at *******, Tshukudu, Stillness (all upgrades). 'Tshukudu is a Big Five game reserve that incl safari drives daily, plus a extra bonus day of *************** Reserve - Earlier today the Travel Advisor called you and discussed your file, and upcoming arrangements. You said you were happy with all that was discussed. We are confused?? Please contact your Travel Advisor if there is anything that we did not cover, or that you are not clear on. - Corporate.
Customer Answer
Date: 02/18/2023
Complaint: 19391182
I am rejecting this response because:the explanation is laid out in a fashion that omits the business continuously charging us for these changes and upgrades that were for our safety. We obviously have no way to validate this. Now, we receive another notification of changes. There is a very long long list of similar complaints. Im not making this up. I will be happy to experience the trip, and enjoy all that we have been promised and I hope that happens.
Sincerely,
*************************Business Response
Date: 02/20/2023
I see no charges??
I only see an air ticket that client purchased for $100+/- as they did not want to drive 6 hrs back to ************.
The normal air ticket is $200+ pp. we offered it at half price to help client - as this sale doc is pre Covid and we have worked with this client and all others as the travel world changed after 2020.
the client has been upgraded to a superior itinerary - compared to what they originally purchased
this Client has been name calling us as scammers on several social media platforms, and its my understanding that she has apologized to the Agent and said she was just upset and retracted the above. - Now we see this matter is still not closed and client continues with complaints.
we have no idea what to do at this point as the trip has not even taken place - and we are referred to as scammers and she had advised ppl to not do business with us.
Such a pity as this trip is a very special one
Customer Answer
Date: 02/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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