We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Gulf Coast Auto Brokers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Gulf Coast Auto Brokers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gulf Coast Auto Brokers, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See explanation below.

      Business Response

      Date: 12/18/2023

      The mailer that went out for the tent sale has a scratch-off game on the front of the flyer where you scratch off and match which prize you are eligible to win. You then must bring the flyer in to the dealership and match your winning # (a 4-digit number that is located on the flyer next to the recipient's mailing address) to the winning 4 digit number that is located in the tent in order to collect that prize. 

      It is no different than any other mailer that goes out from various dealerships/companies. We are sorry that this gentleman feels that he is *********** $1,000.00; however, that is not the case.

      If you have any further questions or concerns, please feel free to call me at **************.

      Sincerely,

       

      ***************************, General Sales Manager

      Gulf Coast Auto Brokers, Inc.

       

      Customer Answer

      Date: 12/20/2023

       
      Complaint: 21013005

      I am rejecting this response because:  That is not what was indicated on the flyer.  It said I was a winner of one of these prizes and to proceed to dealer with your winning number to claim your prize.

      Sincerely,

      ***********************

      Business Response

      Date: 12/20/2023

      Again,

      **************** did NOT win $1,000...he won a CHANCE to win $1,000 IF his winning number matched the winning number at the dealership, which it did not. Please see the disclaimer at the bottom of the mailer that **************** provided. It states:

      " THE WINNING NUMBER FOR THE PRIZES ON THE ***** OF THE MAILER IN THE ADDRESS BLOCK ABOVE THE NAME. HEAD TO THE DEALERSHIP AND MATCH YOUR WINNING NUMBER UP TO THE PRIZEBOARD TO DETERMINE YOUR PRIZE".

       **************** is NOT owed $1,000.00 by this dealership. This flyer went out to over ******* people in Sarasota....many of whom had the SAME scratch off result, including myself.  We are sorry that **************** did not read or understand the disclaimer and feels the need to pursue this matter. Furthermore, Gulf Coast Auto Brokers will not be issuing $1,000 to **************** as this complaint has no merit.

      We sincerely wish **************** all the best and Happy Holidays.

      Respectfully,

      ***********************, ********** *********************************

      Customer Answer

      Date: 12/20/2023

       
      Complaint: 21013005

      I am rejecting this response because:  I included a copy of the flyer with my original complaint.

      Please read the bottom of the Flyer.  It says:

      How to Win:  Scratch off the poker chips above and match the symbols below.  If any of your scratch offs reveal 3 matching symbols, you are a winner of one of these Prizes!  Proceed to the dealership with your winning number to claim your prize!

      I matched three $$$ in 3rd column.  No where does it state that I have a chance to win or that I must match a winning number at the dealership.

      I filed a claim with the ******* Attorney General's Office.  They are also investigating my complaint.  They were the ones that suggested I file a complaint with the BBB also.

      The dealership's intent related to this contest does not reflect what the flyer states!


      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I seen a 2017 Audi RS7 on the dealer website. I called and inquired about the car. I was told the car had no issues. I told them I have a 2015 ***** corvette for a trade in. I explained the vehicle was in great condition. They said I would have to ship the corvette to them and I would also be responsible to have the Audi ship to me in ********. Paperwork was sent to me to sign for the transaction of the Audi. I made arrangements to ship the corvette to them. I was told by the sales person to leave the license plates on the corvette they would be transferred to the Audi when they received the corvette. Plates were not transferred. They have been stolen. Im receiving toll bills from *******. The sales person called and said they received the corvette and it was a great looking car. He assured me that everything was complete and the Audi was being shipped. I received the Audi approximately 10 days later. It was pulled up under my carport. As I looked over the car I noticed a broken off piece on the rear passenger side. I called the salesperson immediately. The sales person said he would send me $200 to help fix it. The next day there was a leak under the vehicle. I immediately called the salesperson and sent him a picture of the leak. He spoken to his sales manager they said for me to take it a get a inspection. I took the vehicle to an authorized Audi shop. I sent the inspection invoice to the salesperson. After receiving the inspection I told the salesperson several times that I did not want the car there were too many issues. The amount to fix the issues was over $5,000 dollars. The dealership sent a $1,000 check I told them that doesnt even cover the labor. Again I told them I wanted to return the vehicle. The car has been modified. It makes the loudest noises went you press the gas. I was not told that the car had been in a accident or had been modified. The salespersons name is ********************* sales managers first name is ********. They now will not take my calls

      Business Response

      Date: 11/16/2023

      Vehicle was sold as is without any type of warranty , yes we did agree to send the customer $1000 ( and we did as a nice gesture ) even she did not tell us about her trade in, corvette had a damage on the rear bumper and had issues with the front tire rods , t -tops had to be replaced as well. 

    • Initial Complaint

      Date:02/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gulf Coast, auto brokers, continually and habitually lists vehicles that are not a manual transmission as a manual transmission specifically for the sole cause and purpose of getting more ads and clicks. Its against ********** terms of service. I sent an email to years ago, warning them and asking them to stop doing this and they have started once again or they never stopped. Either way please look into this.

      Business Response

      Date: 02/27/2023

      Please note : its a third party vendor who lists our vehicles on ********** and we have no control of that at the moment, EVERY add on ********** has a link to our website and the customer can go and see exact details about the transmission of each vehicle 

       

      Regards 

    Gulf Coast Auto Brokers, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.