Business ProfileforTropical Breeze Resort

Conformation number ***** We booked a room on 8/10/2023 for oct 7 to the 14th on their website. My wife then called the next day and upgrade the room as to reviews of how small the rooms were. So she paid more to get a nicer room there was no discount as they seem to state. They charged me in full $3153.99 for a week no discount here at this price. We also were bringing our dog and were told by airline we could buy a seat for our dog. Sunday the 13th she called the airline to see what type of carrier we need for the dog and was told we cant bring a dog unless he is a service dog. Our dog is not a service dog and we were told we could bring him. We cancelled our flight and called the hotel and were told sorry about your luck we don't refund your room because you bought the discounted room. NO we paid ****** more for a non discounted room. We called with in the shady 72 hour refund policy they boast online. This is not a real business they are mobsters and thieves and do not represent ******* in a good way. Our stay is 60 days away we cancelled in the 3 day time period via phone and multiple emails all have been ignored and have never replied. I can understand keeping money if we waited till 2 weeks of stay but 60 days and 3 days after we booked is insane. They told us to just leave dog a home alone really???? They also threaten us that if we dispute with credit card they will cancel our reservation and keep our money??? Is this legal or what?? I own a customer based business and would never treat any customer in this way. I wish my wife would have read all the reviews this seems to be a pattern for this location to the point its criminal. We want a full refund as per our emails and phone calls.