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Business Profile

Animal Hospitals

All About Animals, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in a complaint yesterday and no one has gotten back with me. He said within 24 hours. I dont think its funny. I dont think its the game my dog is suffering all because of them people.

    Business Response

    Date: 04/12/2024

    Dear *****************

    We are very sorry to hear that your pets have fleas and we are unable to fill the prescription flea medication which you have requested from our office, however our doctors are legally bound by state law and we can not fill any prescription medication without seeing the pet within the last year. Since you have been a longstanding client of ours, we are happy to apply a medication in our office for fleas at no charge to you and when you are ready to bring your pet in for an exam or vaccine package with one of our doctors then we will be able to fill prescriptions again for the next year. We only wish the best for you and your pets. 

    Best regards,

    *******************************, DVM

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my dog Lemon to this facility for boarding from 6/21 to 6/26. Upon picking her up, i noticed scratches on her face and paws and she had difficulty walking. Her temperament was completely opposite of the usual. I noticed this immediately and addressed the front desk of this clinic with my concerns. I requested to see the area in which my dog had been staying. I waited in the lobby for 3 hours until I was completely denied this request by the front desk. I wholeheartedly believe this clinic is neglecting its' animals because why else would they stop a customer from viewing where their dog had been saying? I believe this is due to unfit housing conditions within this clinic. Since then, I have been calling the clinics and urging friends/family to call the clinic in effort to get information about what happened to my dog. No communication has been made to me regarding this. This is unethical and unprofessional business practice. I urge you to investigate this clinic. PLEASE for the sake of the animals.

    Business Response

    Date: 09/29/2023

    This response was taken verbally by BBB:
    Lemon came into our facility with a flea infestation. In addition, Mr. ****** left Lemon in boarding for additional days with no notice to our office. When Mr. ****** picked up *****, office staff did offer for him to see the doctor, but he refused. Mr. ****** did not pay for the additional days of boarding. In reviewing the photos, these are not lesions from injury that could occur boarding, the photos are consistent with a pet that has untreated allergies. ***** was treated at our facility one time in the past, prior to boarding, in April, for skin issues and a flea infestation and Mr. ****** refused most of the recommended treatments.

All About Animals, Inc. is BBB Accredited.

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