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Business Profile

Landscape Contractors

Landscape Maintenance Professionals, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    LMP is contracted to cut our grass and maintain our landscaping. On one of the days that they rode their zero turn mower over our concrete curbing, cracking the curbing in half causing over $500 in damages. Attached are photos of the damage with an invoice from the curbing company indicating what caused the damage. We are looking for reimbursement for damages in the amount of $537.40

    Business Response

    Date: 12/14/2023

    This complaint is baseless.  Tire marks rubbing against the curbing along the driveway clearly indicates a vehicle driving up the far right side of the driveway.  Our team met with this homeowner who has no evidence supporting that our company caused the damage. Homeowner even stated that he didn't have evidence that our team caused it and didn't disagree that it could've been caused by a vehicle tire. There is nothing we can do for this homeowner unless he has video evidence proving that we did in fact cause this alleged damages.

    Customer Answer

    Date: 12/14/2023

     
    Complaint: 20996403

    I am rejecting this response because:  There is clear evidence from the pictures that this was done by the landscape company. Even the *************** stated it was done by lawn equipment.  I have attached 4 more photos that clearly indicate that the mower rode up and over the curbing causing the damage.

    Sincerely,

    *************************

Landscape Maintenance Professionals, Inc. is NOT a BBB Accredited Business.

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