Complaints

This profile includes complaints for The Blush Bar Tampa LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Blush Bar Tampa LLC has 2 locations, listed below.

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  The Blush Bar Tampa LLC

  1016 W Dr Martin Luther King Jr Blvd Seffner, FL 33584-4572

• 

  The Blush Bar Tampa LLC

  2325 Ulmerton Rd Clearwater, FL 33762-2282

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/23 I went on the company scheduling website and booked a service where I was required to pay a deposit. Well I had to cancel my appt which I did within mins of booking because I forgot about a family emergency I had prior to booking. The appt wasnt until 1/21/23 which is week away so per the website deposits are refundable as long as the booking is canceled within 24 hrs of appt. I have emailed, text, tried calling and this company refuses to acknowledge my concerns about refunding me my ***** deposit back to me. I have did service with this company before so I didnt think they would do a returning customer in such a Manner. I have left several voicemails with my contact information and several text messages as well no response from anyone.

  Business Response

  Date: 01/19/2023

  The customer made an appointment which was cancelled. She was refunded by our merchant service as soon as her appointment was cancelled. She then began calling asking the status of her refund. She was then explained that the process could take up to five business days for the money to reflect back into her account as most refunds from any company do not reflect immediately. She then began to call on the hour every hour asking for the immediate release of her funds. She was explained once again we had already issued her refund request and could not provide any additional support as the refund process with both her and our merchant services has already begun. The correspondence was so volatile we had to block the client from all communication. This complaint is not valid as the request of refund has been made and merchant service has processed. She will need to wait until her cashapp bank reflects the refunded amount which she is welcome to contact their third party institution regarding their processing times. 

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18829985
  
  I am rejecting this response because:

   

  
  Complaint: 18829985
  
  I am rejecting this response because: No one ever spoke with me about anything or I would have never went the extra step with BBB if all was done in their response. I called left several voicemails and I sent several emails still no one reached back out to me or anything this is the first time I am hearing back from them. I dont like a company who will vividly lie on their customers to make their business look good. I never spoke with with anyone not one time In regards to my refund i wish I would have spoke with someone then I would not have had to complain to the BBB to get a resolution. Thank you for returning my deposit I greatly appreciate it.  
  
  Sincerely,
  
  ***************************

   

  
  Sincerely,

  
  ***************************

  Business Response

  Date: 01/20/2023

  You can see from the attached the refund reflected back to her account days ago. You can also see from the attached we had to ban her. We are sorry this angry customer is choosing the go this route because she did not receive her money back instantly from her credit card which is completely out of our hands after we request a refund. We are sorry she does not realize its a process for credit card carriers to communicate with each others merchant services in order to reflect back to their account which can take a few days depending on the card carrier and even if you go to major retailers, they will also inform you refunds may take a few days to reflect back to your account. Weve done all we could and she keeps antagonizing our business. We have contacted *********** to issue a formal cease and desist. 

• Initial Complaint

  Date:12/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/15/2022 I tried reaching out to company home re-scheduling an appointment as their website didnt prompt me an option to re-schedule with another available employee. After finally getting someone (owner) she was of no help. I re-scheduled accidentally made it to a different location of business due to Maps only prompting ******* location when searching for business name. Make it ontime to my appointment but in wrong location although a rep was available to assist the owner declined such representative to provide me service after paying in full.

  Business Response

  Date: 01/19/2023

  The client originally scheduled an appointment online which our policy lists in the header that all changes to any appointment must be made online prior to your appointment and absolutely NO locations changes are permitted. The client never spoke to the owner as she is not in office to respond to any correspondence. The client wrote us on Instagram asking to change her appointment to a new location which is against printed policies. She was replied to informing her of this. She then called our office asking to change her appointment (which was in the next 30 minutes) to a new location which is also against our listed website policies and also agreed to in consent forms when making an appointment. She was informed once again of this and also to refer back to her original Instagram message explaining this to her. She then came into the location asking to be seen at the wrong location which she had been told TWICE she could not. She was then instructed to the location of original booking. She never showed up. This prompted the loss of her deposit which is also apart of our printed and listed policies. She is welcome to use her additional credit in our facility where she originally booked but at this time, because she agreed to our written policies via her signature, we cannot offer much more.  

  Business Response

  Date: 01/19/2023

  The client originally scheduled an appointment online which our policy lists in the header that all changes to any appointment must be made online prior to your appointment and absolutely NO locations changes are permitted. The client never spoke to the owner as she is not in office to respond to any correspondence. The client wrote us on Instagram asking to change her appointment to a new location which is against printed policies. She was replied to informing her of this. She then called our office asking to change her appointment (which was in the next 30 minutes) to a new location which is also against our listed website policies and also agreed to in consent forms when making an appointment. She was informed once again of this and also to refer back to her original Instagram message explaining this to her. She then came into the location asking to be seen at the wrong location which she had been told TWICE she could not. She was then instructed to the location of original booking. She never showed up. This prompted the loss of her deposit which is also apart of our printed and listed policies. She is welcome to use her additional credit in our facility where she originally booked but at this time, because she agreed to our written policies via her signature, we cannot offer much more.