ComplaintsforMonticciolo Family and Sedation Dentistry, PLLC

• Initial Complaint

  05/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On April 28, I was seen by Monticciolo Dentistry because I was in pain from an infected tooth and had a swollen cheek. I was crying and in severe pain and they had me sign a bunch of papers and schedule 4 appointments that were over a month away. They told me I had to pay the full amount right then (almost 17,000 dollars) just to schedule the appointments. After hearing horror stories about them and at the same time realizing that i only agreed to this because i was in severe pain, i went back in physically to the office the very next day and told them i wanted to cancel the appointments. I was told that the right people weren't there but they would call me monday. No one called. So I called them monday and spoke with Katrina who stated that she would get the refund to the right people but they had to do an "audit" before giving refunds. An audit of what? I didn't have any work done and my first appointment is still a month away. By the end of the call she somewhat convinced me that it would be taken care of, but it wasn't. I called the following day, I spoke to Kathy. She was rude and would not answer any of my questions. I asked when I could expect the refund, She said I don't know. I asked who would call me, she just ignored the question and said she would "let me go." This company is holding onto my $16,964 and refusing to tell me what is going on and why it hasn't been or when it will be refunded. If this is not fixed in a timely manner I will have to involve an attorney. I have gathered similar stories from people in the area via facebook. '

  Business response

  05/16/2022

  Business Response /* (1000, 6, 2022/05/13) */ Our records indicate that this issue has been resolved as of May 3rd. Consumer Response /* (2000, 8, 2022/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund received after speaking with corporate.

• Initial Complaint

  05/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 12, 2021 I went to Monticciolo for a root canal that was under a bridge. They had to do impressions and take the old bridge off. They did the 2 root canals and then told me I needed a third one. I did not think I did, but I am not a dentist, so I agreed. They then made me a temporary bridge and I was scheduled to come back in January, 2022 for my permanent bridge. I paid, $3909.20 for the bridge and 2 root canals and then paid an additional $643.50 for the third root canal. On January 11,2022 they seated the bridge. I told the dentist is didn't feel right, and he adjusted it. The teeth were not meeting the bottom teeth. He could not fix it. I went home. I wasn't able to chew with these teeth, they missed the food. I complained several times, then they sent me to NPR to meet with Darrin, their man in charge of ordering the bridges. He agreed with me that they were faulty. Went back to Monticciolo they agreed to remake the bridge. I asked for my money back so I could go to another dentist. They said NO. I asked if I could go to another office and get it done. Again they said NO. The bridge was removed and a temporary was put in. It was awful, didn't fit right and had a huge gap between my gums and the bridge. I lived with that until the new bridge was ready. They put in the new bridge in February. It was a horrible fit. I could barely close my mouth. He ground it down and made it fit, and glued it in without asking first. The bite was bad, but he adjusted it. My mouth was a bit sore, so I couldn't tell it didn't fit right until later when I tried to eat. It hurt my gums above the teeth and the teeth ached. I called for an appointment for an adjustment. He did it again and again it wasn't right. After 8 weeks and 6 visits to the dentist to fix it, it is still uncomfortable. Now they say I owe an additional $638.00 and I will be charged $60.00 for any further adjustments!

  Business response

  05/26/2022

  Business Response /* (1000, 6, 2022/05/11) */ Contact Name and Title: Michelle P*** Contact Phone: XXX-XXX-XXXX Contact Email: *********@happydentistry.com Good afternoon. We've reviewed your complaint. You are more than welcome to go to another office. You can call us at *********** and they could schedule that for you. You currently have a $575 balance on your account. If you choose to go to a completely different organization, we will wave the $575 balance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩