Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order with automatic refill ona Sunday with the promise of 24/7 support. It turns out their 24/7 support is an AI bubble that could not help me change the date of auto delivery. I contacted the business on Monday. They said they would cancel everything and reimburse me. My ***** Pay account shows that they have reimbursed ******, but the money is not in my account. Also they charged $222.45 after telling me all was cancelled. I have received emails that initial order and auto fill were shipped. One of them as late as Wednesday morning. This is 3 days after canceling. When I contacted them they told me to refuse delivery or take it to post office and say delivered to wrong address!!?? This doesnt seem ethical. I want all my money back and I will return all products at their expense. They had plenty of time to stop shipments from coming.

  Business Response

  Date: 03/21/2025

  We sincerely apologize for any frustration this situation has caused. At Bravenly Global, we strive to provide excellent customer support, and we regret that our support hours did not align with the timing of this request. While our website  states our customer support hours as Monday through Friday, 8 AM 5 PM Eastern Time, we understand that immediate assistance outside of these hours may sometimes be needed. Our ai chatbot is available 24/7 to assist with common inquiries, and our live team is always happy to help as soon as we are available. Regarding the order cancellation, we acknowledge that while we attempted to cancel the order promptly, it had already entered our shipping system and was processed before we could stop it. However, a refund was still promptly issued despite the order being dispatched. Additionally, we sincerely regret the oversight in fully canceling the Easy-Ship profile itself, leading to the subsequent order and additional charge. As soon as we became aware of the error, we immediately refunded the full amount to the customer. Again, even though the order had already been processed by our fulfillment team and sent, we still issued the refund and verified that with our finance team.

  To ensure fairness, since the customer received all products while also being fully refunded, we kindly requested the return of all the items. We also offer prepaid return labels for convenience in case refusing the packages was not an option. Our goal is always to make things right when an error occurs, and we remain committed to providing excellent customer service. Thank you for the opportunity to address this concern.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a package of Gold only to discover after using it only three times it upset my stomach horribly. Nowhere did it say that it reacted badly to some medication I am on. I paid $81.57 for this product and that included being a VIP member so I could get cheaper next time. I was only refunded $56.69 because they wouldnt refund postage or membership fee. I also had to pay over $12 to return. I feel I should get full refund plus my shipping costs because they dont put what can happen in their comments to get to buy. I admit I blindly believed them but feel this is unfair advertising

  Business Response

  Date: 12/02/2024

  Bravenly Global sells top of the line nutritional supplements. We encourage people to have their doctor review the supplements if the customer has any medical condition or is taking any medications that they are concerned may not go well together. We are unable to provide any sort of medical advice. Our products are not intended to diagnose, cure, or treat any disease. Our return policy is always agreed to at the time of sale, and we generously refund 90% of the purchase price less shipping on our products, even those that have been used as long as they are returned within the time frame. Our customer support team was eager to comply with our policy and honor this policy. Thank you very much. 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22575572
  
  I am rejecting this response because:
  I feel like I should be refunded the vip program I joined now knowing. They make their company sound much better than it really is also
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harassment. The sales rep from this company has harassed me into buying and/or joining this business. I repeatedly said I was not interested. I have zero interest in the product and zero interest in selling this product. Unbeknownst to me, this sales rep created a user account under my name and email address. Created a password as well, which I do not know. There is an order that is being shipped to me that I did not order. I DO NOT WANT. I will gladly return. I cannot contact this sales person as they have blocked me from all communications.

  Business Response

  Date: 03/25/2024

  We have 1099 Independent Contractors who sell and share our products. As we mentioned to you when you reached out to our customer support email, your account was promptly closed and canceled per your request. We did some further investigating and discovered that it was your friend who, as a gift, purchased our products for you and that the charges for those products were all charged to your friend's card and not yours. We wish you all the best!

  Customer Answer

  Date: 03/26/2024

  
  Complaint: ********
  
  I am rejecting this response because: my complaint is about an account fraudulently being opened in my name. Friend or no friend, if I say I am not interested in opening an account or buying any products.....shouldn't that be my right as a consumer? 
  
  Sincerely,
  
  *** ****

  Business Response

  Date: 03/28/2024

  We understand your position. Your customer account has been closed, and the proper procedure has been followed when addressing this with your friend. Have a wonderful day. 

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *I recently joined Bravenly, a multi-level marketing company. I purchased a starter kit/All-In Pack for $399.99 to try and evaluate all the products FOR MYSELF. After trying the products, I was not satisfied at all. The Rush has a strong plasticky smell and they do not taste good. I contacted the company for an RMA number, which they advised me the kit is not refundable if products have been opened and due to a deep discount.*Products do not work by rubbing a sealed product or container on your body. You have to actually open them up and use or consume them. With this nonsensical rule, there is no way to try them. For Bravenly to request that everything be returned unused, intact, and not opened is unrealistic. In the end, the consumer gets ripped off. The choice for the consumer when ordering is to (1) put the products on a display shelf and look at them as if they are a prized ******* Egg so you can return them and get a refund without trying them OR (2), use them, hate them, and lose $399.99+. How crazy is that? This is a win-win for them only. Why should the consumer be stuck with the loss? Even the Dollar Store gives refunds. *They also charge a 10% administrative fee to return products. If they hire people to perform these tasks, why should the consumer pay an additional fee? A company emphasizing a 45-day money-back satisfaction guarantee several times in their ****************** manual, website, and social media pages, should stand behind their products/guarantee and provide dissatisfied consumers, brand partners, or ambassadors with a refund, regardless of the discount they paid or how grouped. *I am requesting a refund on Order # ***** for $399.99 + $28.00 tax paid totaling $427.99 AND a refund for Order # ***** for $74.18 + $5.19 tax for a total of $79.37. The requested refund total is $427.99 + $79.37 or $507.36. I'm not requesting reimbursement for shipping/handling. Thank you for your assistance in this matter. Respectfully, *************************

  Business Response

  Date: 10/16/2022

  *****,

  We have received your letter from the Better Business Bureau (BBB). We have 3 tiers of membership at Bravenly Global, all for different purposes. Retail Customers are able to simply purchase products whenever they want and pay full price. Ambassadors pay a one time set up fee, and get to participate in our discount shopping program as well as have the ability to earn some rewards on their purchases and for sharing the products if they so choose. The Brand Partner option is reserved for those who are ready to build a business with Bravenly Global and want the opportunity to build a business and access our compensation plan. Currently in our system, you are a Brand Partner, indicating that you chose to sell our products. 

  According to our Policies and Procedures that are published on our website and agreed to at enrollment, there are different guidelines and legal policies attached to each type of participation with Bravenly. I have attached part of those policies for your review, but the full policies that were agreed to upon your enrollment can also be found on our website. Regular orders are allowed to utilized our extremely generous 45 day satisfaction guarantee. This allows even opened products to be returned for a 90% refund less shipping and handling. As of the time of this writing, it looks like you still have a few days left to access a refund on your Sept 10th order (today is Oct 16th). 

  Your enrollment order, where you chose to join Bravenly Global to sell our products, falls under a different policy. There is a full Brand Partner agreement that is presented and agreed to at the time of enrollment (the enrollment won't process if it is not agreed to) and this includes the policy for returning any Brand Partner enrollment pack materials. Typically if someone is unsure about whether or not they'll love the products, they would purchase as a Retail Customer or Ambassador first, fall in love with the products, and then purchase one of the available enrollment packs when they join as a Brand Partner, therefore already knowing that they love the products. We are deeply sorry that you are not loving all the products and are unable to return your opened/used products from your enrollment pack. However, if you follow our return procedures, and we receive your Sept 10th order by day 45, we would be more than happy to issue you a refund on those products in accordance with our return policy. 

  Sincerely,

  Bravenly Global 

  "Returns & Cancellation Policy
  Brand Partner, Retail Customers, & Ambassadors (Does not include Starter Kits and Enrollment Packs. See Section 8.2 of Bravenlys Policies and Procedures.)
  Bravenly Global is sure you will be happy with your order. However, if you wish to return your product, we gladly offer a 45-day, satisfaction guarantee to all Brand Partner, Retail Customers, and Ambassadors. Bravenly Global must have the return physically in possession by day 45 for the satisfaction guarantee. If a Brand Partner, Retail Customer, or Ambassador is dissatisfied with any product, you may return the item in its original packaging, along with the original invoice, to Bravenly Global within 45 days of the purchase for a 90% refund of the purchase price minus shipping. The Individual is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Individuals account for refusing product.
  For information on refunds of Starter Kits, please reference section 8.2 of Bravenly Globals Policies and Procedures.

  **************
  A Brand Partner who terminates his or her business relationship with the company has the right to return for repurchase on commercially reasonable terms currently marketable inventory including company produced promotional materials, sales aids, and kits in the ************** possession and purchased for resale prior to the date of termination. Goods are in currently marketable condition" if they are unopened and unused and packaging and labeling has not been altered or damaged. For purposes hereof, reasonable commercial terms shall mean the repurchase of marketable inventory within twelve (12) months from the ************** date of purchase at not less than 90% of the ************** original net cost less appropriate set-offs and legal claims, if any. Original shipping costs are not refundable and the customer is responsible for the cost of return freight. Any commissions, overrides, and/or bonuses paid to customers will be deducted from the refund. In addition, for purposes of this section, products shall not be considered currently marketable if returned for repurchase after the product's commercially reasonable, usable, or shelf-life period has passed (shelf life will be deemed to have passed if the product package has been opened); nor shall products be considered currently marketable if the company clearly discloses to Brand Partner prior to purchase that the products are seasonal, discontinued, or special promotional products and are not subject to the repurchase obligation. No refunds will be issued unless a Brand Partner is in strict compliance with the published refund policy that is part of the Bravenly Global Policies and Procedures Manual. Non-accepted delivery charges will be debited to the ************** account for refusing product."

   

  
  

  Customer Answer

  Date: 10/18/2022

  Complaint: 18177639
  
  I am rejecting this response because they do not stand behind their product.

  I had a couple of friends tell me the products were great and the company was top notch and decided to go full in. That is why I purchased the "top of the line" kit, only to be 100% unsatisfied with products and the company.

  The Bravenly Compensation Plan video states - TO BE A Brand Partner, IT IS REQUIRED that a new brand partner purchase a brand pack - WHY?

  The reason they do not want to refund a kit/pack...is because Bravenly pays a 25% bonus on them to the person's upline and they do not want to take that money from them, so they stick it to the unsatisfied consumer.
  
  Anyway, the products are now somewhere in the landfill where they belong. Always trust your initial intuition, it does not lie.
  
  Please terminate my brand partner account, as I requested, on 9/27/2022.

  No further action is required, except for terminating my account with Bravenly.
  
  Sincerely,
  
  *************************