We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodel Contractors

Hernandez Homes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

This profile includes complaints for Hernandez Homes LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hernandez Homes LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Hernandez Homes LLC

      22 Lakeshore Dr. Shalimar, FL 32579

    • Hernandez Homes LLC

      436 Racetrack Rd NW Fort Walton Beach, FL 32547-1502

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I first started renting with this place I contacted them about the roaches and everything that’s wrong with the house including electrical problems. I’ve been here 7 months and have continuously tried reaching out for her to take care of the roaches and electrical problems and she’s never had anybody come take care of it

      Business Response

      Date: 08/09/2023

      I have attached the lease signed by Mr ****** where it clearly states that the tenant is responsible for pest control. (See page 3) As far as the electrician goes, Mr ****** informed me of the issues on April 15th 2023 and I had the electrician and flooring people out on April 17th 2023 to address his maintenance issues. I have a touch screenshots of the text messages with Mr ******* from the day that the electrician went out to the property. I have not had any more maintenance requests from him since then. Also Mr ******* inform me of a window that broke during a storm on June 28th 2023 and I had it replaced on July 11th 2023

      We have addressed all of Mr *******'s maintenance request in a timely manner.

    Hernandez Homes LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.