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Find a Location

Honest-1 Auto Care has 1 locations, listed below.

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    Business ProfileforHonest-1 Auto Care

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/8/2008

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers full service Automobile Repair Services for Foreign and Domestic Cars and Trucks that include Transmission, Diagnostics and Electrical.

    Services include Auto AC and Heat Repair, Auto Inspections, Auto Repair, Brake Repair, Check Engine Light, Emissions, Engine Repair, Exhaust System Repair, Oil Change, Timing Belt Replacement, Transmission repair, Tune Up Service and Wheel Alignment.

    Business Details

    Location of This Business
    2200 S Ridgewood Ave, South Daytona, FL 32119-3018
    BBB File Opened:
    5/8/2008
    Years in Business:
    17
    Business Started:
    6/15/2007
    Business Started Locally:
    6/15/2007
    Business Incorporated:
    6/15/2007
    Accredited Since:
    5/8/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • H1-SDB, LLC
    Business Management
    • Dan Morris, Owner
    • Jeff Zerbe, Director
    Contact Information

    Principal

    • Dan Morris, Owner

    Customer Contact

    • Dan Morris, Owner
    • Jeff Zerbe, Director
    Additional Contact Information

    Fax Numbers

    • (386) 317-2575
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Zero stars if I could. Honest 1 Auto should be called "Dishonest" Auto. I brought my car to them a few weeks ago to fix the *** and issues with the main coolant tank. They provided me an estimate of 3500 dollars. They also talked a good talk about a warranty and that I would be covered for the services. Being the cost was very pricey, I put ***** dollars down and they set me up to loan the rest. The kicker was if the loan wasn't paid off after three months it went to 22%. They had my car for a week, being told all week, that they spent the week on the phone with the Audi dealer to fix the ***. While also claiming to fix the electric coolant tank that was "the more expensive" tank. Come to find out they charged me 650 dollars for coolant material (tubing, thermostat) that only cost about 75 dollars. After getting the car back two days later the *** light came back on and one of the window regulators busted, broke and scrapped my tinted window. When I brought the car back to them, they told me they were not responsible for the window busting after tinkering with my car for a week. They were going to charge me another 3500 dollars to fix it. Finding out the replacement regulator was 200-dollar part and had a friend fix it. As far as the *** that they claimed to fix, they said the light could be coming on for many reasons basically dancing around having to try and fix it again. The light continued to come on when hitting 4000 RPM. Then after two weeks, driving to work the *** light came on again, but now the engine light was also on. The car started hesitating and making a clunking noise and knew I had to pull over. I called "Honest" Auto and once again they said they weren't responsible for what was happening with the car even though the *** light was on. But according to them the engine had nothing to do with this and the warranty did not apply. That it would cost ****** dollars to fix as they have to take the motor apart and rebuild. Per car expert not so.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Scorpia S

    1 star

    07/16/2023

    Zero stars if I could. This company has no direct point of contact for a cooperate office and the locations could all be franchises. They have a point system but hate to use those points for services rendered once you've rightfully earned them. they will turn you away even though you've made an appointment because they are too backed up with cars that need to be repaired. they do o not want to take responsibility for damage they have caused and done to your vehicle. I have an issue where I was turned away for an oil change because they were extremely busy and told me that my fluids would be topped off. All they did was reset my oil change light and life to %100. Meanwhile, I drove around for almost a month with close to no oil in my engine which puts my engine at high risk for ceasing and failure. I sent an email to their supposed cooperate office which has a universal email on their website and received no type of response. I also had an issue where I paid about $1500.00 for calipers and brakes only to have them fail and cease in less than a year and the given warranty mileage. They tried to charge me for a new set which I quickly denied and had to go to another location to get it repaired correctly after this issue continues on three times. I am a good respectable customer but I will not be returning my vehicle to this company ever again. The incompetence level is extremely high. They have a nerve to ask you to give a good review and asked me to do so the same day they supposedly topped off my engine oil but did nothing. I have no leaks in my car and put less that 8K miles on my car annually. What baffles me is they reset the sensors making me think that they had did their due diligence to take care of things in a proper manner but did nothing in all actuality.

    Honest-1 Auto Care Response

    07/18/2023

    We replaced the front and rear brakes on this car on 11/27/19. At that time we replaced the pads, rotors and 2 of the 4 calipers. On 9/16/21, almost 2 years later, she came back complaining about noise. We replaced one of the calipers again under warranty and we also replaced the other two calipers at our expense as well as the brake lines on the front and rear. She came back again on 3/7/22 complaining of noise so we lubed the calipers slides. On 4/2/22 she came back again for noise and we replaced the front calipers again. On 4/15/22 she went to our Deltona store for noise again and they replaced the front and rear pads and rotors again with the left rear caliper, under warranty. She then came back on 6/30/22 and we replaced the left rear caliper for leaking.


    We do hundreds of brake jobs every year and we almost never have anyone come back for noise because we do not do quick, cheap brake jobs with cheap parts. This car is a 2010. It has multiple other issues that need to be addressed but the customer never wanted to address any of them. These other issues can also create noises while braking. We were never able to track down any of her concerns about noises to the brakes. We replaced the parts, under warranty to appease this customer. 

    Local BBB

    BBB Serving Central Florida

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