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          Southeast Veterinary Referral Center LLC has 1 locations, listed below.

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            Business ProfileSoutheast Veterinary Referral Center LLC

            Veterinarian

            Contact Information

            6394 S Dixie Hwy

            South Miami, FL 33143-4952

            Visit Website
            (305) 666-4142

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            6394 S Dixie Hwy, South Miami, FL 33143-4952
            BBB File Opened:
            6/18/2008
            Years in Business:
            15
            Business Started:
            10/1/2008
            Business Incorporated:
            8/29/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • The Pet Emergency Room
            Business Management
            • Mrs. Teresita Carro DVM, Managing Member
            Contact Information

            Principal

            • Mrs. Teresita Carro DVM, Managing Member

            Customer Contact

            • Mrs. Teresita Carro DVM, Managing Member
            • Mr. Miguel a Cervoni, Manager
            Additional Contact Information

            Fax Numbers

            • (305) 661-2434
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a veterinarian for your pet

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/14/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            This is regarding highly concerning billing practices by Southeast Veterinary Referral, a veterinary practice in *****. Upon a quick search on the BBB website, I see that the most recent complaint against this business regarded the exact same issue I am having. This appears to be happening to many of us. On Nov 6, 2023, I received a strange text from a debt collector, regarding a balance allegedly owed to Southeast Veterinary Center. I contacted the *** the next day, as I know I have never owed a veterinarian ANY balance (it's also rather impossible, since emergency veterinary practices such as this require payment up front). I assumed their system was hacked. I sent the receptionist a copy of the text I received. *** later called me back, stating that, as it turns out, their system shows I have a $400+ balance from a visit in... 2021. They admitted they have never sent any letters or called about this alleged balance from over two years ago. I asked her how any 'owed balance' is even possible, as I pay by card every time I go. She claimed it was some sort of "charge back." This also does not make sense. (That the credit card payment went through but. later was withdrawn by the credit card. This is extremely rare.) They could not tell me the date or the card - just that it was "2021" and about $400. I checked my debit card and I have a charge from Nov 2021 for $448. It was never "charged back." I immediately contacted ***, but received no response. They continue to claim I had a balance, when I never did, and continue to refuse to even tell me the date, amount, and the card or explain anything. On November 13, 2023, I received a very nasty call from a debt collector - *** actually has indeed sent these alleged 'bills' to a debt collector, damaging individuals' credit! I emailed them again and again received no response. As you can see, this is the same problem experienced by the *** former customer, as per the most recent complaint against ***. Pls do something!
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lourdes V

            10/29/2021

            I took poodle ***** at 10/11/21 @ 7:30 am, she was lifeless on that Monday morning. I don't know what happened to her. After they took her in, I called 30 mins to see what's going on, the person who answered said she died and the doctor will come out to see me. Well when he came out, I assumed he didn't know I was already told she was dead. He lied and said she was still alive and stable and requested $3,195 after I gave $800. I didn't have that money I paid $1,195 and told him I was going to get someone else to call in and paid. My dog was never stable, the doctor called in 45 mins later to ask if I wanted CPR because ***** was crashing. I told him I signed forms requesting CPR. Then 15 mins later he said she died. I assumed all this was because someone previously informed me that she had already died and they were scamming me for money. I requested all her medical records, 3 days later only sent me a blood work which honestly I don't think it belonged to her. I kept calling requesting the records. x-rays, etc. and still nothing. Till this day the doctor hasn't spoken to me to inform me as to what happened to *****. I have no other choice than to take them to the Veterinary Board. They ******* people for money. They didn't let me see her. They take advantage of our love for our furry babies. DO NOT GO UNLESS YOU WANT TO GIVE THEM FREE MONEY.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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