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Business Profile

Dry Cleaners

Best Cleaners and Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Best Cleaners and Laundry's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Cleaners and Laundry has 2 locations, listed below.

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    • Best Cleaners and Laundry

      4315 Lamson Ave Spring Hill, FL 34608-3323

    • Best Cleaners and Laundry

      1498 Pinehurst Dr Spring Hill, FL 34606-4553

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought in a leather Jacket to be cleaned. and they ruined the jacket sleeves came apart and seems like they leather has lost its shape. when I complaint they said the manufactory had made the mistake on how to clean it. so they take NO responsibility.. Even though I was told to bring jacket back to cleaners when I spoke to manager she said if your talking with media we will not talk to you and hung up on me.

      Business Response

      Date: 07/12/2024

      The customer called and complained about the price with CSR Jacky. He just wanted the jacket freshened up because it had been in the closet for years. Before we cleaned the jacket, the customer signed a release of liability stating we will clean the jacket as instructed on the care label, but there is always a chance of damage during cleaning. The jacket came out perfect. After the customer picked up the jacket, he called the store stating it looked like no cleaning had be done and  we just sprayed it with something and put it in a bag. The customer called back again and stated that the jacket sleeves were damaged but didn't know how to explain the damaged. The customer was asked to bring the jacket back for us to inspect the damage he was claiming. The customer told us he would not bring the jacket back because he was busy. We let him know we could not is*** a refund without seeing the supposed damage. The customer became belligerent and said he would be suing us and contacting news stations to inform them of us damaging his jacket and refusing to refund the cleaning cost. We once again asked the customer to bring the jacket in for inspection and he stated he wouldn't do that because we might cause more damage.  He said he would first have the news outlets inspect the jacket and take pictures. Management let him know if he was going to have other people touching the jacket before giving us a chance to see it, we would no longer be willing to discuss the matter. The customer insulted staff saying we don't care about our customers and we shouldn't be working here if we don't like our jobs. The customer did not give us an opportunity to rectify the matter. He was unwilling to work with us and instead decided he would *** us, tarnish the business name, leave bad reviews and never use us again. 

      Customer Answer

      Date: 07/12/2024

       
      Complaint: 21882988

      I am rejecting this response because:

      Sincerely,

      ***********************

    Best Cleaners and Laundry is NOT a BBB Accredited Business.

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