Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024 I started a free trial of naughtydate.com but when i tried to cancel I was unable to. I have called and spoke to a customer service **** I couldn't understand her name but I have the recording of the call. I insisted she cancel my membership as I do not want it nor did I ever. She was the one who finally told me what site was trying to charge my card for ***** multiple times, but was declined except once. Now having the site name I went to the site to make sure my account was closed. Wouldn't you know it, it wasn't. So I tried to complete the cancelation per the websites direction. It requires me to enter a code that was emailed to me. The site says it may take UPTO an hour to receive said email. Wouldn't you believe it, the email never came. I am fully competent in Gmail and the email was never received, so I couldn't complete the cancelation. I would like my account closed permanently and the attempted charges to stop immediately and my ***** refunded to the original payment method.

  Business Response

  Date: 01/08/2025

  Greetings! We appreciate your reaching out to customer support. 
  
  We have checked the system and we can see that you canceled the repeat billing on your profile, but after the expiration date, that's why you have already been re-billed for another period of subscription.
  
  There are 4 ways you can cancel your subscription:
  1) You can do it manually yourself on the site (go to My Settings and then Billing history);
  2) You can do it by calling Customer Support;
  3) You can do it via the Contact Us form;
  4) You can do it by email (as a reply to any site notification).
  
  Our customers always receive a confirmation email right after cancellation. Please let us know if you have received one on the day you tried to cancel (just forward it to us or make a screenshot and we'll check this issue).
  
  At the moment we assure you that your subscription is now canceled so you won't be charged again.
  
  As requested, we have issued a refund to your initial account.
  Usually, it takes 1-10 business days for a refund to appear on your account statement.
  
  This email confirms that you have been removed from our database. 
  
  We apologize for any inconvenience caused.
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After starting with a 3 day trail pack on 11/12/24 with NaughtyDate.com I decided to cancel the membership, called the company for the same after requesting for the cancellation of membership I was told by the representative that it was cancelled and received a mail for the same too, but today on 16/12/24 got charged $47.49 which is I guess their monthly subscription charge twice. I would like get the refund for the money and also a cancellation of my membership if it is still not done after getting a mail stating that the membership was cancelled

  Business Response

  Date: 12/17/2024

  Hello! Thank you for letting us know about this issue. As we can see from the records, after purchasing the initial membership on the site NaughtyDate.com, you have accepted an offer to get a 3-day trial for free on our partner sites ************** and *************. We want to bring your attention to the fact that all packages on our site are re-billable by default. As stated in our Terms of Use and Billing Policy, if you do not cancel this membership plan before the expiration date, it will automatically convert to our 1-month membership plan. This information was available to you before the upgrade since you may check the full Terms of Use at the bottom of any site page. Therefore, when purchasing any membership plan, you confirm that you agree to our Terms of Use. If you order any membership package, it is necessary to cancel your subscription within the given period of time, otherwise, you will be billed for next circle of membership. Unfortunately, it hasn't been done in your case. By the way, after making an initial payment a customer always receives a confirmation email with the date, the amount of the payment, and even the specific time of the next charge, therefore, you have all the information of our Billing Policy. Please note that we have canceled your subscriptions to avoid future billing. As requested, we have issued a refund for both charges back to your initial account. Usually, it takes 1-10 business days for a refund to appear on your account statement. We apologize for any inconvenience caused.

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service back in January and after having a very unsatisfactory experience with the sites content I have unsuccessfully attempted to cancel my subscription three times, the most recent being a couple days ago. Each time I was provided a series of directions which led to being required to calling a provided customer service line where each operator would unprofessionally give me a run-around then agreed to cancel my membership/dispose of my information only to discover my request being blatantly ignored. Most recently I spoke to a representative named ****** who said they would provide an email confirming my cancellation however I instead received an email welcoming me to a sister site which I NEVER AGREED TO SIGN UP FOR. I unsubscribed and sent another email support@naughtydate informing of the companys deliberate unwillingness to fulfill my request and I was advised that I accepted their My Naughty subscription which I NEVER DID along with a canned free offer to stop customers from unsubscribing! Chances are they have me now subscribing to both naughty date AND be naughty given their record. Their purposeful attempt to ignore my request has gone unanswered far too long! I have also noticed from other BBB complaints of this site that my case aligns a lot with other cases where other people erroneously accepted some other membership within the Naughty Date sphere. *** requested countless times to be completely unsubscribed from any website associated with this fraudulent and misleading organization and wish to report naughty dates unprofessional and wanton negligence to fulfill their end of the bargain. Naughty Date and its sister companies are an absolute scam which has taken advantage of its customers with lousy service for too long! I wish to no longer be associated with Naughty Date/pleasure meetups and any of its satellite sites one and for all and to have a refund for each subsequent charge Ill probably receive after.

  Business Response

  Date: 07/01/2024

  Greetings! 
  
  While you were buying a membership at BBWtoDate.com, there was an offer to get a free trial on our partner site, at NaughtyDate.com.
  It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it. 
  As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address. 
  
  You could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that, and the next month charges have been applied. 
  
  According to our records, you previously called us with a request to cancel your repeat billing. My colleague offered for you to be transferred from NaughtyDate.com to partner site BeNaughty.com instead of cancellation at that particular moment. 
  According to the information we have here, you have accepted the offer. Your expiration date was provided to you.
  
  We have canceled your subscription. No further payments will be deducted from your account.
  
  As requested, we have issued a refund to your initial account.
  Usually, it takes 1-10 business days for a refund to appear on your account statement.
  
  We apologize for any inconvenience caused.

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told there was a free trial and then charged $5.99. I called and spoke to them about it , told them to cancel it, and refund my money,...and they would not issue me a refund.

  Business Response

  Date: 06/27/2024

  Hello! Thank you for letting us know about this issue. We have located a profile on our site NaughtyDate.com. Due to our records, you have purchased a 7-day trial. We do apologize for any misunderstanding, but you were clearly presented with the full price and package in front of you, and by pressing the 'Pay Now' button you confirmed the payment and agreed to our Terms of Use. Please be informed that on our Payment Page you can see the price for every membership plan per day, so you can see how much you save by picking bigger packages. By pressing a specific membership package you are presented with the full amount that you need to pay for it at the moment. You may check our Terms of Use at the bottom of any site page. We cannot change the package that you have chosen, since you confirm it before purchasing. At the moment, we assure you that your subscription is now canceled so you won't be charged again. As requested, we have issued a refund to your initial account. Usually, it takes 1-10 business days for a refund to appear on your account statement.

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached the business more than 10 times in one week. This included emails and calls. Each time with same outcome recurring subscription has been cancelled. First I never signed up for a subscription. It was a 3 day trial I which the same day I cancelled due to it being a scam. Then they tried to charge the ***** after 4 days. Which declined due to insufficient funds. Then again another 5 days a lower ***** that actually went through. Get this, with a sister company I never even heard of. Not even in the terms and conditions. I dont know how if I changed my card number they got access to it. In their terms and conditions states cancellation must occur before trial ends, if any new charges an email will be provided about new price change 7 days before the charge. Which obviously wasnt done because I would have called them and there to cancel! I have called three times to cancel all three times people stated that it is cancelled but I qualify for more discounts. I have emails to prove it! This is a scam do not use!! The website is a dating site with scam bots. If I dont get refunded I at least would like to stop being harassed and charged on my Apple Cash wallet that I rarely keep cash on. Im not even sure how they do it but they get my new virtual card number every time! Please help!

  Business Response

  Date: 05/27/2024

  Hello! Thank you for letting us know about this issue. While you were buying a membership at BeNaughty.com, you were offered a free trial on our partner site, NaughtyDate.com. It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it. According to our Terms of Use, all payment packages have a recurring subscription. By purchasing any of our packages you automatically agree with our billing policy. We can see that you've successfully cancelled your subscription, but it was done after the new payment was taken. We are sorry for the confusion, but it's necessary to do that before the billing date. As requested, we have issued a refund to your initial account. Usually, it takes 1-10 business days for a refund to appear on your account statement.

  We take complaints against our members very seriously. Unfortunately, we do have the occasional member who is insincere and gets through the system. Once recognized we quickly cancel them from our database. However, the problem of female scammers and advertisers on the Internet has become very severe. We are constantly filtering members' IP addresses and mailing processes to settle this issue. Although it is a time-consuming procedure to trace the scammers at the stage of registering with our site due to their use of different tactics. That is why we have recently implemented an identity verification feature on our sites in order to prevent scammers from using our services. We are very interested in spotting them and taking them off our database.

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and after countless emails and calls they have issued a refund. To edit my complaint each time I called to cancel is when another website was offered not when signing up for trial. I would have never signed up for two when that was my initial complaint. That I kept getting other sister company forced on me. However, thank you both on the matter. I am hoping no more charges occur. 
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a profile on this site, naughtydate.com, and authorized a payment of $0.99, then another payment of $5.99 to try the site out, wasnt impressed. Left the site and never went back. About 4 months later when Im looking at my credit card statement I see over 8 charges on my account totaling about $300, after digging, I see its this site. The site claims that its monthly charge is $35 a month, or for a year its $100. So even if I did sign up for the service, theyre still over charging me. When I report it as fraud in my credit card the site declined my dispute saying I authorized it, but refunded 2 payments from 2 separate months, but NOT the 2 newest charges they billed me

  Business Response

  Date: 12/27/2023

  Greetings! We appreciate your reaching out to customer support. 
  
  While you were buying a membership at NaughtyDate.com, there was an offer to get a free trial at IAmNaughty.com.
  It was a special offer '2 for 1' on the same payment page. Also, there was an option to refuse this offer by unmarking it. 
  As we can see, this offer was accepted by you and you received confirmation emails from both sites to your email address. 
  According to our Terms of Use, you could cancel any of these sites anytime before the expiration date online or by giving us a call. Unfortunately, you didn't do that and the charge of (AMOUNT) for the next month has been applied. 
  We have canceled your subscription. No further payments will be deducted from your account.
  
  As requested, we have issued a refund to your initial account.
  Usually, it takes **** business days for a refund to appear on your account statement.
  
  We apologize for any inconvenience caused.

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly charged on the following dates: August 18th - ***** July 15th - ***** June 17th - ***** In may i signed up and paid for one of their sites and falsely claim i didnt cancel when i did and called them to remove all my credentials from any of their sites over 4 times. However they come with a newer website i never access or knew of as an another charge each month. This company is scamming everyone like this and i dont understand how it is still in tact and no one is doing anything while theyre stealing money from ppl every month

  Business Response

  Date: 08/22/2023

  Hello!
  
  According to our records, you previously called us with a request to cancel your repeat billing. My colleague offered for you to be transferred from BeNaughty.com to Iwantblacks.com and MomsGetNaughty.com instead of cancellation at that particular moment. 
  According to the information we have here, you have accepted the offer. Your expiration date was provided to you and, unfortunately, no cancellation took place before the new billing date. 
  
  Therefore we assumed that you were happy with your membership on the new websites, and your subscription was not cancelled.
  We assure you that your subscription has now been cancelled, so you will not be billed again. 
  
  As requested, we have issued a refund to your initial account.
  Usually, it takes **** business days for a refund to appear on your account statement.
  
  We apologize for any inconvenience caused.