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Business Profile

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The Vintage Gentlemen LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Vintage Gentlemen LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Vintage Gentlemen LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two of the executive rings on July 9th, and it is now the 20th of July. The website states a faster shipping time than this. The shipping is not clear on how to track it and frankly I'm disappointed

    • Initial Complaint

      Date:05/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent 80$ buying a wedding ring havent got it its been a month now also cant get anyone to email back all i want is a refund but nobody would get back to me about the ring or refund

    • Initial Complaint

      Date:04/01/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered item from this company and never received it.tried to contact them twice and got no response

      Business Response

      Date: 04/04/2024

      This item was unfortunatley lost in the mail by the carrier and customer has been refunded. 

      Customer Answer

      Date: 04/04/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

       

    • Initial Complaint

      Date:03/25/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ring from vintage gentleman on 1/28/24 hoping the ring would arrive before Valentines Day (when the order was placed it promised 3-5 days), no tracking was available so I emailed their support on 2/6. **** responded and told me that the ring I ordered was out of stock and it would be 3-4 weeks till it was in stock and I would receive an email with tracking. But over a month later on 3/9 I reached out to **** again asking for an update on my order. Today is 3/23 and I still have not heard back. This company is a scam. Really disgusting that there are people out there that are stealing money from people trying to purchase something out of love. Send me what I ordered or refund my money.

      Business Response

      Date: 04/04/2024

      Some of our rings are notated as preorder and require several weeks for production. Unfortunately there was a misunderstanding at the time of purchase. We have refunded the customer in full per their request. 

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received a refund or a response from the company. The return was shipped via Canada Post and was delivered on *** ***

      Business Response

      Date: 04/04/2024

      All inquiries were responded to and all items were shipped and received by the customer. 

      Customer Answer

      Date: 04/04/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in re**rence to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *******

       

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a men’s ring on ******* ***** ****** ****** I received it in the mail on ******** My husband did not like how it looked on. We returned on ******* to post office. Vintage gentleman received it back on ******** I have emailed them on status of refund, nothing has been received. Their website says refund *** business days. No refund yet

    • Initial Complaint

      Date:02/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for two rings on 2/3/24 (order 71442). I wasn’t sure about the sizes so I emailed the company to ask how the sizing process works. I got no response. On 2/12/24 I did receive their ring sizer in the mail along with a card stating once we have the sizes to email the same address I emailed the first time. I did, and still received no response. I have tried to use the virtual chat option twice and after 15min an error pops up and closes the window. I have sent messages to the support email, social media posts, and social media direct messages. I’m still interested in the product , just anxious that they accepted my money and will not respond to any communication.

      Customer Answer

      Date: 02/20/2024

      Not sure if the BBB was able to contact them already or just good timing but they have reached out to me! 
      thank you

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ring from this dealer and selected the sizer option. We received the ring sizer within about 10 days. I was very happy about that. I emailed them with the size and requested a confirmation of receipt. I have heard nothing back and have not received any updates regarding the actually ring being mailed to me. I would appreciate someone to reach out to me and let me know when my ring will be delivered. I have paid for it in full. There is no way to contact the dealer other than then an email that no one responds to.

    • Initial Complaint

      Date:02/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ring for Christmas and later requested a refund. Over a month later and I still havent received the refund. 2 weeks ago I was told they were three weeks behind in processing refunds and I should see it within the week. Now I cant get ahold of anyone Order *****

      Business Response

      Date: 03/07/2024

      The returned items were received back at our warehouse and the customer has been refunded in full

    • Initial Complaint

      Date:02/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 16th I placed an order with The Vintage Gentlemen. I purchased 2 items. I only received 1 of the two items I ordered. I have emailed 2 times and used direct message on both *********/******** on their business accounts. I have never received a response. I read reviews a little too late, and realized I am not the only person experiencing this issue with them. I would like either the item I purchased from them, or a refund.

    The Vintage Gentlemen LLC is NOT a BBB Accredited Business.

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