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Business Profile

Resort

North Beach Camp Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called campground yesterday to make reservations for January 31. Was told to select site and book through online. I booked online, Not realizing the dates were incorrect. The website added the current date to the following date. This was after 4 pm. No confirmation was sent. I didn't think much of it as my reservation was for the 31st. Today I received an email thanking me for my recent stay. Immediately called the campground to inquire as to the mistake. Was met by an extremely rude woman who basically told me it was too bad that they didn't have a phone number for me to question the same day reservation. She refused to credit me or offer a different nights stay. She claims email to confirm was sent and that she tried to call me. There is no record of a phone call on my call log. I called her back to inform her this is bad business and that I did not receive a phone call or an email to confirm dates. She blatantly lied and was extremely rude. I told her I knew as the owner she could offer me a night stay. She refused. We enjoy The State of Florida and have stayed in many campgrounds, RV resorts, rental properties, time shares, VRBO homes and hotels. We have never been treated like this. Bad, bad business. Rude and arrogant.

North Beach Camp Resort is NOT a BBB Accredited Business.

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