ComplaintsforGeorgia Document Processing Services LLC

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date August 17, 2024 the amount paid $133.50. The Letter: Congratulation on registering your business with the State of Georgia. You have one step left in order to obtain your elective Certificate of Existence.This business scammed me. Regardless of them having a legal team, they knew exactly what they were doing. It is disgusting how a legal team can help scam people out of their money. I want a refund because their service is no longer needed and because the certificate is worthless.

  Business response

  08/19/2024

  Good Afternoon,
     Firstly, we would like to clarify that the Certificate of Existence that we provide is not useless. It is issued by the state of Georgia and validates that your business is active and in good standing. These Certificates are often used for opening business bank accounts, taking out business loans, etc. Secondly, you did not receive one as your business does not appear to be active as of today in the State of Georgia. Our company does not scam individuals, we provide document services and processing to new business owners. We have contacted you directly regarding your refund request and wish you the best in your endeavors. 

   

  Take care,

   Fulfillment Manager

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Spoke with the secretary of state and they have no knowledge of this company and it's not connected to the secretary of state.

  Business response

  08/12/2024

  That is correct, that is why our letter says on the very top center that the letter is a solicitation. Our letter reiterates that way our not affiliated with the Secretary of State. You did not provide a business name so I am unable to research your order. Please provide additional information. 

   

  Thanks,

    Georgia Fulfillment Team

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I started the process with the State of Georgia to start my LLC. I received what looked like an official letter from the state saying this is the final steps to receive my certificate of existence and how much is with a QR code to pay. After assuming it was legitimate I payed. I later scrutinized the letter to see that there is jumbled font on the top of the letter that says its a solicitation. Very misleading and shady business practices. I tried to requested a refund but their pay asked for a business code which was not provided so it would not process my request. I would like to be issued a refund for $213.00, letter misleading and I no longer require their services

  Business response

  08/05/2024

  Good Afternoon ****,

     I am not sure where your information came from that we needed a business code that you didn't have? Your refund was issued within hours of you providing the business details.This complaint holds no merit as the customer has already been helped and there is no further resolution needed. 

  Customer response

  08/06/2024

   
  Complaint: 22093762
  
  I am rejecting this response because: Your site doe ask for a code and gives no indication that the refund request has been received.  I did receive an email after I placed this complaint stating that a refund has been processed. 

  This refund has not shown up yet, but I understand that it may take a day or two. 
  

  
  Sincerely,
  
  *****************

  Customer response

  08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They sent me a letter that look official qualifies Georgia documents.I am inexperienced person opening my own small business to to survive and I have been scammed by unscrupulous people.I tried contact them by pone calls, I left messages but not luck. the only I want from them is reimbursement my money back.

  Business response

  07/25/2024

  This complaint was filed against the wrong business. This complaint involves a company in Georgia not *******. We reached out to the Georgia location and they were able to assist with your refund. Take care. Read your mail thoroughly. We do not accept phone calls in our fulfillment division. 

  Customer response

  07/26/2024

  They sent me a letter that look official qualifies Georgia documents.

  I have been scammed I tried contact them by pone calls, I left messages but they did not reply my messages 

  the only I want from them is reimbursement my money back.

   

  Thank you in advance and have ***** day.

  Business response

  08/28/2024

  Good Evening,

    You appear to be referencing a Georgia business as seen on your letter, and not Florida Document Services. Please contact the correct entity for assistance. 

   

  Thank you

  Business response

  08/30/2024

  Good Afternoon,
    You were issued a refund three days after your order was placed. You claim you were "scammed" yet you were provided with a refund just days after your order was placed. Please go back and check your banking records. We will not issue an additional refund when you have already been refunded. Nothing further for us as a business to do in this case. 

   

  Thank you,

   Fulfillment Manager

  Customer response

  09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received this 2024 Certificate of ***** Request Form which I didn't request and is not required. I paid $133.50 for which I am requesting a refund.

  Business response

  07/03/2024

  Good Afternoon,

    Thank you for reaching out. You stated that you did not request the form, but that you placed an order. Now you have decided you want to cancel. If you order has already been processed, then there is a chance that it can't be cancelled. However, you did not provide a business name and that is the only method I am able to use to research your order. Please provide the business name in full as it is written on your letter.

   

  Thank you,

   Fulfillment Manager

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid the $133.50 for the Certificate Of Existence! Soon as I paid it, I received no notification or anything and I know that is strange! I thought I would be able submit my Email as well! I need this resolved immediately! This is very unprofessional of this Service!

  Business response

  06/25/2024

  Good Afternoon,

    We did receive your email during order checkout. The email on file is ********************. Your Georgia Certificate was provided via email to that email address. In the past, we did not issue receipts as our orders are typically fulfilled within 36 hours of order placement. However, we have now enacted a system to provide an emailed receipt. If you are unable to locate your Certificate, please check your spam folders and reach back out to us if it needs to be resent.

   

  Thank you!

• Initial Complaint

  06/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received their letter a few days after filing online for my LLC. At a glance the document seems legitimate. It's prepared in a way to look official. The top line to cover their legal bases does state in a jumbled font that its a solicitation. The rest of the document however is aimed at prompting the recipient to pay a fee that is completely unnecessary and a due date to prompt a response within a couple weeks. Furthermore, there is a QR Code and a website they direct the reader to so they can promptly pay online without the need of mailing the letter back. Finally, the bottom line on the letter states to the reader that if they pay online they will not need to mail the letter back. This is a scam. It's only purpose is to make a quick buck off entrepreneurs trying to figure out how to launch their own business. Ignore this letter if you receive it. It is of zero value. It is not needed to form an LLC. Only stick with government recognized sites for these matters. Its sad that this type of business even exists and it does because unfortunately it no doubt receives payments from folks that believe this is an official step in the process of launching their own business. I was not fooled by this. I have a background in IT security and catching these kinds of solicitations for what they are. This feedback is solely for the purpose of informing others to avoid this. If you receive their letter promptly throw it in the trash or at least use the paper for a fireplace firestarter so at least the tree that was killed for the paper has a purpose because the ink thats on it does not.

  Business response

  06/17/2024

  Good Evening,

    Thank you for taking the time to reach out. Our business follows all legal guidelines and has consulted with a legal team regarding our procedures. There is nothing illegal or misleading in our solicitations. We provide multiple different services to new business owners who may not have the time or patience to do these things for themselves. This is no different from a tax filing service, recruiter, or bakery. You're capable of baking a cake, but may want to skip the headache and chore of baking it. Therefore, you pay a huge markup for a cake at the ***** or grocer and happily eat it. The world is full of service oriented companies and we are no different. Take *****************, I hope the warmth from your fire of letters helps you out. 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Although what they are doing is not illegal, it is quite misleading. Please see below for a summary from the Georgia Secretary of State concerning any letters sent from this organization:(*******) - Secretary of State *********************************** is alerting Georgias business community about misleading mailers that were sent out to new businesses across the state. Many of Georgias new business owners have received deceptive letters that could mislead them into believing additional fees are necessary to complete their business registration process.Georgias entrepreneurs are crucial to a successful and thriving Georgia economy, said *************. As a small business owner myself, I am working to help ensure Georgias small businesses are protected from scams and misleading practices.These mailers, a sample of which can be found here , intentionally look like official government mail requesting $72.50 for a certificate of existence. The language in the letter is worded to imply that purchasing a certificate of existence is a necessary next step for the formation of your business. The language could trick new businesses into ordering a certificate through their service at several times the cost of doing so directly with the Secretary of ************** The soliciting organization uses a false implication of urgency to pressure new business owners into unnecessarily spending the extra money.New domestic Georgia business formations do not need certificates of existence to complete registration as businesses in Georgia.Cost to order a certificate of existence directly from the ****************** Online: $10. Paper: $20 . Certificates of existence can be ordered easily on the Secretary of States website HERE .The misleading mailer effort is not new and has happened before both in Georgia and across the country.National watchdog and government organizations have already warned extensively about these misleading solicitations

  Business response

  06/17/2024

  Thank you for reaching out. Although the Secretary of State did make that remark they were not referring to our business. Additionally, we don't charge $72.50 for anything out our company. There are companies who do not utilize correct disclosures to let everyone know that their letter is a solicitation, but again that is not a practice of our company. Take care and best wishes. 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company sent a very official looking letter stating I needed to pay to finish filing my LLC. Only after making the transaction did I realize there was a statement that this was a solicitation and an elective service.

  Business response

  06/17/2024

  Good Evening,

      We have received your complaint and reviewed the details. It appears that you may have misread our letter. It does not state that you need to pay anything to our company in order to complete your LLC filing. Also, as you mentioned our letter does clearly state at the top that it is a solicitation. I'm not sure what more is being requested in this complaint? 

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a scam. It sends out letters pretending to be an agency working with the State of Georgia to file documents for your LLC. They make it seem like the letter is from the State. It is a scam preying on new business owners. When you try to get a refund their website will not let you proceed. Companies and the people that run them seek to try and dupe new business owners with fake legitimacy and say they are there to file paper work for your LLC and send you documents that turns out they get from the state FOR FREE and charge you for it. It is impossible to get a hold of them to get a refund. If you are charged immediately file a dispute with your bank.

  Business response

  05/08/2024

  Hello,

    Unfortunately, your complaint is full of inaccurate information. Our company is a legitimate registered business that operates under all legal guidelines. We have a legal team that has reviewed and approved all solicitations and policies. Additionally, you sent us a refund request May 6th and received a response THE SAME DAY. You also have been provided with legitimate documents that you can't obtain for FREE. You also received a refund. Spreading malicious false information about a business or person is defamation which is an offense that individuals can be sued for in a court of law. Lastly, our solicitations all contain a disclosure on the very top that clearly state we are not a government agency and the letter contained herein is a solicitation. Please try and be more careful with the statements that you make that are public record as they are admissible in court. Take care. 

   

  Georgia Fulfillment Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩