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Business Profile

Gas Station

Circle K / Shell Gas Station

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $48 For gas and smoke, money was taken from my account but the employee stated my card was declined, After calling the bank and verifying the charges were in fact charged from my account The circle K employee refused to give me any of my purchased merchandise.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 7, 2022/08/11) */ The customers card when we tried to run it kept coming back insufficient funds. He showed my cashier that it was pending on his card. I told my cashier to let him know that sometimes that cards will put a hold on it and when it shows that it didn't go through it comes off. Before I could give her all the info, she told me that he told her that it came off and he left the store and didn't come back. If the customer would of came to us and showed us a bank statement with his personal info blacked out and we could see that the transaction did get processed on his end. I would have taken care of the customer but he said that it went back to his card before he left. So, I thought the issue was fine.

Circle K / Shell Gas Station is NOT a BBB Accredited Business.

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