Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired the moving company to move me and my 29 year old daughter on January 4th. It was supposed to be 2 movers & it was supposed to start at 11am. The 1 mover Tyler started texting me at 7:30am and told me he was told 9 or 10 am which already messed me up after I told him I spoke with dispatch the night before and they told me 11am. I’m disabled and couldn’t help at all. My daughter who is 29 helped move a lot of our stuff we had a contract listing everything in the home we needed moved and paid a deposit the day I made the reservation, almost $300 and supposed to pay the remainder to the mover(s) and even though Tyler was the only 1 to show up my daughter paid him the rest of the balance plus a man walked up and asked if we needed help and he too helped out. We had the biggest truck but all of our things weren’t put on the truck and later that weekend had someone help my daughter bring the rest of our things. The 1 mover request almost $500 more and I want what is owed to us back. I tried contacting the company spoke with a female manager and tried contacting her again the next day and found out she literally BLOCKED MY AND MY DAUGHTER’S phone numbers so she wouldn’t have to speak with either of us again. I’ve never had to deal with anyone like this before and my daughter works 2 jobs including being my caregiver and neither one of us has had any luck with them getting our money back and I’m truly hoping you can help us out.

  Customer Answer

  Date: 03/13/2024

  Customer Details
  Full Name:
  Phone:
  Email:
  ***** ***** **********
  **************************
  Relocation Details
  Estimate Created On:
  December 31st, 2023 01:55 PM
  Move Date:
  December 4th, 2023 -
  Rate:
  562.00 CF (3934 LBS) /$4.2 Per CF
  Moving From
  Address:
  City:
  State:
  Zipcode:
  Moving To Address:
  City:
  State:
  Zipcode:
  *** ********* ****** ******** ** ***** *** ****** **** ******** ** *****
  Binding Estimate
  Description
  Price
  

  Binding Estimate
  Description Price
  Initial Price: - 562.00 CF (3934 LBS)
  /$4.2 Per CF $2,360.40
  Discount -$1,666.44
  Fuel Surcharge: $104.09
  Full Unlimited Packing: - 0 CF (0
  LBS) /$1.75 Per CF $0.00
  Storage Fee: - CF (0 LBS) /$.89 Per
  CF $0.00
  Stair Fee: - 1, 0 Flight/s, 124.99 Per Flight $0.00
  Bulky Item Fee: - 1, 0 Hrs, 349.99
  Bulky Item $0.00
  Extra Stop Fee: - 1, 0 Extra Stop,
  169.99 Extra Stop $0.00
  Total: $798.05
  
  Estimate Comments
  Moving Estimate:
  Total Estimate: $798.05
  Reservation Deposit: $263.36 (33%)
  Balance Due on Move Day in CASH: $534.69
  

  sumale omments
  Moving Estimate:
  Total Estimate: $798.05
  Reservation Deposit: $263.36 (33%)
  Balance Due on Move Day in CASH: $534.69
  Inventory Items
  Man Cin
  +
  Quantity Item Name
  1 Bed, King (mattress, Box,
  Frame, Head/foot)
  2 Bed, Queen (mattress, Box,
  Frame, Head/foot)
  40 Box Med
  1 Freezer, Small
  1 Ottoman, Large
  6 Plastic Bin, Lg.
  1 Refrigerator, Upright
  1 Sofa, 1 Chair 

  1 washer and 1 dryer 

  1 sectional 5 piece

  1
  54 items
  Understanding Your Estimate
  MOVING R' US MOVERS LLC. TERMS AND CONDITIONS
  This Agreement is entered into by and between the customer ("Customer") and Moving R' Us Movers LLC. ("Company"), a moving broker.
  1. SERVICES
  The Company agrees to provide the services outlined in the Customer's service agreement, which may include, but are not limited to, professional door-to-door service, expert advice and guidance, disassembly and reassembly of furniture, wrapping of furniture, itemized inventory, loading and unloading of goods, and transportation.

  
  ***** *****

  customer name
  
  

   

  Customer Answer

  Date: 03/13/2024

  Business website: moversus.pro

  Business phone numbers: 877-773-0739, 833-411-1125