ComplaintsforMoving R' Us Movers, LLC.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We hired the moving company to move me and my 29 year old daughter on January 4th. It was supposed to be 2 movers & it was supposed to start at 11am. The 1 mover Tyler started texting me at 7:30am and told me he was told 9 or 10 am which already messed me up after I told him I spoke with dispatch the night before and they told me 11am. I’m disabled and couldn’t help at all. My daughter who is 29 helped move a lot of our stuff we had a contract listing everything in the home we needed moved and paid a deposit the day I made the reservation, almost $300 and supposed to pay the remainder to the mover(s) and even though Tyler was the only 1 to show up my daughter paid him the rest of the balance plus a man walked up and asked if we needed help and he too helped out. We had the biggest truck but all of our things weren’t put on the truck and later that weekend had someone help my daughter bring the rest of our things. The 1 mover request almost $500 more and I want what is owed to us back. I tried contacting the company spoke with a female manager and tried contacting her again the next day and found out she literally BLOCKED MY AND MY DAUGHTER’S phone numbers so she wouldn’t have to speak with either of us again. I’ve never had to deal with anyone like this before and my daughter works 2 jobs including being my caregiver and neither one of us has had any luck with them getting our money back and I’m truly hoping you can help us out.Customer response
03/13/2024
Customer Details
Full Name:
Phone:
Email:
***** ***** **********
**************************
Relocation Details
Estimate Created On:
December 31st, 2023 01:55 PM
Move Date:
December 4th, 2023 -
Rate:
562.00 CF (3934 LBS) /$4.2 Per CF
Moving From
Address:
City:
State:
Zipcode:
Moving To Address:
City:
State:
Zipcode:
*** ********* ****** ******** ** ***** *** ****** **** ******** ** *****
Binding Estimate
Description
PriceBinding Estimate
Description Price
Initial Price: - 562.00 CF (3934 LBS)
/$4.2 Per CF $2,360.40
Discount -$1,666.44
Fuel Surcharge: $104.09
Full Unlimited Packing: - 0 CF (0
LBS) /$1.75 Per CF $0.00
Storage Fee: - CF (0 LBS) /$.89 Per
CF $0.00
Stair Fee: - 1, 0 Flight/s, 124.99 Per Flight $0.00
Bulky Item Fee: - 1, 0 Hrs, 349.99
Bulky Item $0.00
Extra Stop Fee: - 1, 0 Extra Stop,
169.99 Extra Stop $0.00
Total: $798.05
Estimate Comments
Moving Estimate:
Total Estimate: $798.05
Reservation Deposit: $263.36 (33%)
Balance Due on Move Day in CASH: $534.69sumale omments
Moving Estimate:
Total Estimate: $798.05
Reservation Deposit: $263.36 (33%)
Balance Due on Move Day in CASH: $534.69
Inventory Items
Man Cin
+
Quantity Item Name
1 Bed, King (mattress, Box,
Frame, Head/foot)
2 Bed, Queen (mattress, Box,
Frame, Head/foot)
40 Box Med
1 Freezer, Small
1 Ottoman, Large
6 Plastic Bin, Lg.
1 Refrigerator, Upright
1 Sofa, 1 Chair1 washer and 1 dryer
1 sectional 5 piece
1
54 items
Understanding Your Estimate
MOVING R' US MOVERS LLC. TERMS AND CONDITIONS
This Agreement is entered into by and between the customer ("Customer") and Moving R' Us Movers LLC. ("Company"), a moving broker.
1. SERVICES
The Company agrees to provide the services outlined in the Customer's service agreement, which may include, but are not limited to, professional door-to-door service, expert advice and guidance, disassembly and reassembly of furniture, wrapping of furniture, itemized inventory, loading and unloading of goods, and transportation.
***** *****customer name
Customer response
03/13/2024
Business website: moversus.pro
Business phone numbers: 877-773-0739, 833-411-1125
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.