Complaints

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• Initial Complaint

  Date:08/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $3000 for materials and the rest of the money needed to be paid upon completion of the job. Contractor decided to leave the job unfinished and still claim the money that needed to be paid upon job completion. Pictures attached show all that's missing from the job, plus painting and patching. That is all under the contract given by the contractor and contractor has it in writing to not pay until job is complete. Now he is demanding the money without finishing the job, trying to sue us for the rest of the money and bullying and defaming us in social media.We agreed to pay him, upon completion of the job as it is written.

  Business Response

  Date: 08/30/2024

  ***************** hired me to renovate the staircase in her and her husbands home in mid July, 2024. Upon inspecting the home and writing their quote I made them aware that their attempt to demo the job themselves was potentially going to create unnecessary expenditures vs. if they had hired a professional contractor to do the job from start to finish. I collected a deposit for materials in the amount of $3,000 on July 1st and proceeded to order and procure all materials necessary to complete the work outlined in my original quote after several weeks of adjustments to accommodate their budget. All materials were received and I began prep, staining, and sealing the oak materials for a scheduled install start date of August 9th. I began install August 9th starting with correcting all the errors made by the homeowners in an attempt to demo the job themselves. This process was extensive. I also notified ***************** that a small amount of additional materials was necessary to reinforce her walls to be structurally adequate once the job was complete. After having purchased the additional materials she expressed dissatisfaction with the additional spending that up to that point amounted to $174.38. She asked me to complete the job exactly as quoted and not spend any additional money on materials or time on labor. I followed those instructions and completed the work as specified and outlined in the original quote. Upon completion ***************** once again expressed dissatisfaction with several small items due to lack of materials as a result of them throwing things away in their efforts to demo the project and sub par build quality from Lennar homes. I told her I would be happy to address and remedy these issues once again and there would be minimal additional material and labor cost associated with these repairs. She then refused to pay any additional costs. Accused me of stealing materials from her home, and refused to pay me for any of the labor I had done. I have 12 days of labor equating to over ******************** the job that I have not been paid for. All of her materials that she paid for and then some have been installed. The amount I am owed is $1800 for labor as agreed upon in the original quote. $94 of materials as agreed on in the original quote. $174.38 additional expenditures I purchased out of pocket to reinforce her walls as was discussed the morning of Thursday August 15th. For a total of $2068.38. I have absolutely no idea where she gets her figure of $3000.00 from other than that was her deposit on materials that was used to purchase all of the materials used to date to complete the work. I have not been paid anything. I was essentially a middle man in that transaction. I have fulfilled all of my commitments as outlined in my quote. I have since started the process of filing for an NTO to be delivered to the Morenos via Certified mail and am in the beginning process of placing a lien on the home in an effort to get paid for the work I have done. 

   

  Attached are 3 photos of before I started the work. The first two are the lower section where they tried to demo themselves and did a very poor job. Then 3 photos of the beautiful new handrails as they were when I left after completing work on Sunday August 18th. The last is the original quote. 

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22162841
  
  I am rejecting this response because:

  Job was not completed.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/05/2024

  I dont understand their complaint. The work is done. I have not been paid for my work. I dont know what else they want from me but Im not doing any more work for them. Especially since they arent going to pay me regardless. Ive done everything I can to try to appease them.

   

  Thanks.