Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/22/25, I contacted Keep Moving Logistic to ship my car from ****** to *******. I was quoted $825, incl. tax and that there were no hidden fees. There was no mention of this being an estimated price. I agreed to the price and the agent sent me a contract to review and sign. The cover of the contract stated the following: $150 when placing order and $675, cash on delivery. Total Tariff: $****** ( no mention of an estimated price). The back of the page has a lengthy terms and conditions, which include a statement that "While every effort will be made to confirm a driver for the estimated date and price, no guarantee of pick-up or delivery date can be made." I read this as they could not guaranted a delivery pick-up or date, but, before signing, I contacted my Agent to be clear this was not estimated. He confirmed in writing that it was not estimated. Moments after I sent the signed contract, I was received a receipt that listed Door to Door Est. $ ****** and if I had any questions to call or text. I immediately contacted my agent and questioned the "est" $825, and he confirmed to me in writing, my price was $825. The next morning, he called to arrange for a pickup and told me it would be $1445. I reminded him that I was quoted $825 yesterday and that he confirmed that was all I would have to pay. After much back in forth, he agreed to cancel my order & refund my $175 deposit.On 1/29/25 my agent sent a text that it would be another 2-3 days to process the refund. On 2/10/25 I called the General Manager about the refund. My calls were disconnected. I finally texted the General Manager that I would begin filing my complaints at 3pm if I did not receive the refund I was promised. The Manager texted back cautioning me to not forward my complaints because I had signed a contract and they had done their job, but he would contact his higher ***** team to see if anything could be done. It's now 3pm and no response. I feel this is a predatory business practice.

  Business Response

  Date: 03/20/2025

  We appreciate your feedback but want to clarify that we provided full transparency regarding pricing and terms before proceeding with your shipment. Any adjustments were communicated in advance, and we followed our policies accordingly.
  Additionally, your refund was processed on February 9, 2025. If you havent received it yet, we recommend checking with your bank, as processing times may vary.
  We take customer satisfaction seriously and regret any misunderstanding. Once again, we apologize for any frustration this situation may have caused and thank you for your understanding. We value your trust and look forward to serving you better in the future.
  Sincerely,

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 22924374
  
  I am rejecting this response because: Keep Moving Logistic is not being honest as no refund was sent to my bank on Feb 9th.  I can see at least ten similar complaints recently filed against Keep it Moving Logistics with the Florida BBB for deceptive bait and switch practices.I am requesting an immediate refund of my $175 deposit.  I have also filed complaints with the ***************************************, The *******************************************************, and the ************* Carrier Safety Admiinistration and will continue to file addtional complaints until I receive my $175 refund as promised.  
  
  Sincerely,
  
  ** *** *****

  Business Response

  Date: 03/27/2025

  Kindly check your same Zelle account from which you paid the amount or try checking with your bank. It has been sent from our end. We have mentioned the screenshot below. Thank you for your time.

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22924374
  
  I am rejecting this response because: I have checked my bank account and no refund for Keep Moving Logistics has been received. Again, they are being dishonest as they said on earlier communication that they refunded me on Feb 9th (which was not true). Attached is an email I received on 3/21/2025 from their General Manager that asks me to remove my BBB complaint so we can move forward (I take this as meaning I would receive my refund). This pattern of communication and dishonesty is similar to other complaints filed with the BBB about this company.  
  ** *** *****

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract to ship my car from ******* to ******* with an agreed upon price of $495.00 on 1/6/2025. They were to pick up the car on 1/20/2025. The morning of they sent a text and now wanted $995.00. I have a signed contract and they would not honor the contract. This is bait and switch and a violation of the contract.

  Business Response

  Date: 01/22/2025

  We sincerely apologize for any frustration or inconvenience you experienced during your attempt to ship your vehicle with us. We value your feedback and would like to clarify the situation regarding the pricing.
  
  As a brokerage service, we provide an initial quote based on market trends and route conditions at the time of booking. While we strive to honor the quoted price, shipping rates can change due to factors such as driver availability, fuel costs, weather conditions, and demand on certain routes. In this case, the final price increased to $895 closer to the shipment date due to market fluctuations outside of our control.
  We understand your concern about the price difference and want to confirm that the updated rate was $895, not $995 as stated. Its important to note that our contracts specify that prices are subject to adjustment based on these external factors. Additionally, we always inform customers of any changes before proceeding and provide the option to accept the new rate or cancel without penalty.
  
  We regret that this situation did not meet your expectations and are committed to improving our communication to ensure transparency regarding potential price changes. If theres anything we can do to further address your concerns, please dont hesitate to reach out directly.
  
  Thank you for bringing this matter to our attention and for giving us the opportunity to clarify. We are dedicated to improving our services and delivering better experiences for our customers in the future.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never had a contract with this company. They said my girlfriend did and charge a 200$ cancellation fee . When she got back to the same state as me she told me she only asked prices nothing else . They scammed me and also scammed me into sending them pics of my review because then it makes it harder to dispute with the credit card company. This place knows how to scam people correctly

  Business Response

  Date: 01/13/2025

  Hi Team,
  
  We don't have this customer in our record, please take off this complain as we don't have link with this customer. Hope so it's from one of our competitor company. 
  
  Please look into this matter and remove this complain from our profile. Appreciated!

  Customer Answer

  Date: 01/14/2025

  This should be all you need 

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22803109
  
  I am rejecting this response because:

  Attached is the invoice you submitted to my girlfriend ******* ******* claiming she hired you when in actuality she only contacted you for pricing. No contracts were ever signed. I paid out of good faith believing she had hired you to ship her vehicle but did not find out this was not true till her return to **. Please refund my money.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/15/2025

  You already disputed the amount what else are you looking for. Moreover, we have your signed contract copy. So, We are going to take legal action as you are doing everything against the signed contract. 
  Thanks for your complaint. 
  

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22803109
  
  I am rejecting this response because:

  I got a email with a message back from the company. That contract was never signed by me or *******. It also says signed on 12/23 and she was already back in WI long before then and I filed to have it stopped with my credit card company on 12/16 so they made that up.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22803109
  
  I am rejecting this response because:

  I got a email with a message back from the company. That contract was never signed by me or *******. It also says signed on 12/23 and she was already back in WI long before then and I filed to have it stopped with my credit card company on 12/16 so they made that up.
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/16/2025

  As you have already filled a dispute with the bank. So, let's wait for the result. 

  There are no further explanations required as of now. Thanks!

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch after deposit paid. Almost doubled the price making it useless to me. Not a reputable company and Im sure has stolen from many consumers.

  Business Response

  Date: 12/05/2024

  We are writing to address the complaint filed by ***** *****. After reviewing the matter, we confirm that we provided the agreed-upon services and delivered the vehicle in accordance with the customers requirements and expectations.
  
  We have communicated with the customer to resolve any concerns, and the matter has now been fully addressed to their satisfaction. As this issue has been resolved, we kindly request that the complaint be removed from our records to reflect the positive outcome.
  
  Thank you for your time and understanding.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is fraudulent they stole my money on false pretense! Its a bunch of foreign brokers targeting Americans and this industry needs to be more carefully regulated! Its predatory because theyre keeping my auto on this load board to inconvenience my move as retaliation for me not going with their company! Ive asked many times to refund me! And theyre threatening me telling me unless I take the review down I want get a refund! This is their text to me clearly its a threat and maybe law enforcement should take a closer look at the practice of this company

  Business Response

  Date: 09/13/2024

  We are sorry to hear that you are still dissatisfied with our service, but we want to clarify the situation in full detail.
  First, we must address the claim that we are operating under false pretenses or engaging in predatory practicesthis is simply not true. You were made fully aware of our terms and conditions, including the refund policy, when you signed the contract. Despite your concerns, we have worked diligently to resolve the situation and refunded the full amount of $150 on August 26, 2024, as promised.
  Your accusation that we are holding your vehicle on the load board as retaliation is unfounded. We have no control over the listing after cancellation. The process is governed by market availability and scheduling, not any action on our part. Retaliation is not a practice in our industry, and we have never engaged in such behavior.
  You also mentioned earlier that you were "a man of your word" and would remove your review once the refund was processed. Although we refunded the full amount but your review/complaint remains, and we have not received any response to our multiple attempts to contact you by phone, text, or email. This is disappointing, as we were acting in good faith.
  Lastly, we have never threatened you regarding your refund. We processed the refund in line with our policies and timelines, as clearly communicated to you, and have done everything possible to address your concerns.
  Please feel free to reach out if you require further clarification. We are more than willing to discuss any remaining issues you may have.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Transport of a Truck from an Auto dealer in *********, ** ***** to me in ********, ********. 7/25/24 I contacted Keepmoving Logistics for a price quote to compete the transport. I was quoted a price of $1125. I agreed to the price and was sent a shifty online contract to initial., and paid the required $200 deposit with a credit card. I took what ***** at Keepmoving logistics for certain. First, I asked if they used their own trucks, she said yes, I asked if, I was able to speak to the ******s prior to pickup, she said yes,. I asked about insurance etc. She ensured me it was easy and they would have a seasoned ****** shortly. I was happy to hear all the right answers. That was short lived. The first ****** that showed up to get the truck was not professional, lured words and described by the dealer to be a very strange engagement. Dealer did not feel comfortable allowing the transport due to the ******s truck not safely equipped to handle the load. This was a huge issue because we were on a time frame, I was not happy and needed ***** to make it right. She said she had another ****** but they wanted not $1125, but $3800,.. I was surprised. What would make this type of bait and switch. Over the course of eleven days, the truck never got picked up within the quoted price and ended up costing me money for the longer transport reg fee from dealer and ultimate losing the truck. I require my $200 deposit back and that all my info be removed from their servers. No longer wish to do business with company who consistently did not deliver.

  Business Response

  Date: 08/26/2024

  Hi, 

  We are sorry for the inconvenience as nothing goes as per your expectations. We always try our best to provide the best of our services to each of our customer as all are important for us.   

  As you mentioned yourself that driver went to pick your vehicle, But dealer was not satisfy with this driver. All the drivers working in the *** are fully trained and getting registered as a CDL is not an easy Job. The driver which we send to pick your vehicle is having a experience of 18 Years. You must be professional of any domain and you can assume how experienced and professional that driver would be. This whole was setup by your dealership as they wanted to use their resources and make money for shipping your vehicle. And you mentioned that finally the shipment was arranged by the Dealership. Same driver is working for 18 years and nobody has showed such concern that he is not a professional or Trustworthy. Apart from this you were getting a full vehicle insurance of $250000/- which is enough to cover any damage.

  We sent our driver which your dealership was not from your dealership, That is why they rejected him. After that we outsourced the multiple drivers but you never agreed on any of the option. Even though, We lost the deposit of $200 which we paid to the driver along with that we never asked you for the reschedule charges & Dry run fee. 

  You have signed the contract and you should have read it before going ahead. Cancellation and Refund policies are clearly mentioned in there. Instead of paying the cancellation fee of $200, Reschedule charges & non refundable deposit.

  This customer has already disputed the deposit money & we apologize for the whole experienced even though Mr. *** has been tricked by his Dealership.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22124291
  
  I am rejecting this response because:

  you state lies. The dealer did not shop the truck.  You did a bait and switch asking for triple the agreement amount. Your driver cancelled the pickup. 
  your business practices have scam written all over.   
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/26/2024

  You already disputed the amount what else are you looking for. Moreover, Your dealer rejected 2 of our drivers. So, We are going to take legal action as you are doing everything against the signed contract. 

  Thanks for your complaint. 

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved from ******************* to ******* and I wanted to ship my small ****** truck. The business quoted me at $950 and then at the last minute a day before they told me they could pick up my truck they doubled the price to $1,995 offer text via The dispatcher going by the name *******. I had already payed a deposit at that point to the person I did most the talking with and got sent the contract along with sending $150 via CashApp went by ***** or ***** but his CashApp name was listed as ******************* *****************. So after a phone call from me telling them I will not be shipping my car for that price they then offer $1,595. I again declined as it was just too well off the initial estimate of $950. I call the business back and let them know I am willing to wait a lil while longer until prices are $1,000 or below. They make it sounds as if its no problem, its just weird circumstances that they are not able to get close to the estimate I received and that the prices should be coming back down in the near future. 2 weeks go by and I move to ******* calling and taking to them every few days to get an idea when the truck could be shipped for close the initial quoted price and that I would pay as high of $1,100. They pretended to understand those were my circumstances and agreed to send over an offer once they price met that criteria. Which turned into them ghosting me because they could not offer a guaranteed price of $1,100 or less. After asking for my refund ***** offered to ship my other vehicle to which I declined. He then went on to tell me over text to allow for 3-5 business days for my refund. I waited 2 weeks (10 business days) to which he lied about refunding me via CashApp and I have the receipts to prove I sent him $150 but have never received a transaction from him. He hung up on me and then started ghosting me despite the evidence. He at some point even impersonated in his own words YOU ARE CALLING 911! You are calling the police

  Business Response

  Date: 05/31/2024

  We are extremely sorry for all the trouble you had knowingly or unknowingly. We are always here to assist you and give you the best of our services. We apologise if we were not able to reach the **** you expected. 
  As far as your complaint is concerned, You have signed the contract before paying us which clearly mentions that all prices are subject to the availability of the driver. Moreover, No confirmed pick-up and delivery deadlines are promised as this is a matter of road transport and there are several factors affecting this thing such as mechanical issues with the vehicle, Health issues with the driver, Weather conditions, etc. You should have read the contract carefully before signing and paying us. Our contact is one of the most explicit and in straight words.
  Furthermore, We gave you just an option about the driver, nobody forced you to go with that driver who was asking for more money. As you did not agree with this option and you were not flexible with the pick-*** in such a situation you had to wait a bit more, so, we could find a driver at the quoted rate but you denied all this and asked for the refund. Your full money was refunded to you right away, Most probably it must be in your account by now. We did as you directed us to do, just for your satisfaction. 
  If you have any additional concerns or if there is anything specific you would like us to address, please do not hesitate to reach out to us directly. Your satisfaction remains our top priority, and we are committed to working with you to resolve any outstanding issues.
  Once again, we apologize for any frustration this situation may have caused and thank you for your understanding. We value your trust and look forward to serving you better in the future.
  Sincerely,

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21782067
  
  I am rejecting this response because: because I have evidence that I have no received my refund! In the response they explicitly lie about giving me a refund that there is no evidence for. I just called them for the first time in a few days after seeing their response in my emails and to my surprise they answered the phone. They again lied to me about the refund and said that I didnt except it so it cancelled. They went on to say that they will process my refund once they see that I take the complaint on here down to which I refused. This is an instance where I am grateful to have a family member as a lawyer who will help me at no charge because I will not allow this to happen. 
  
  
  *********************

  Business Response

  Date: 06/27/2024

  Hi Team,

  We already sorted this issue. You can close it. Thanks!

• Initial Complaint

  Date:11/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave $100 ******* deposit - then they raised the price and kept my deposit.

  Business Response

  Date: 12/01/2023

  We do apologize for your experience. The complaint was investigated by the compliance department and I would like to mention some facts about the respective order. We get the quotes generated through our system that provides a quote analyzing the data from past orders on the same route and similar vehicles. (It is mentioned on the contract sent to the customer and we only start working on the request after the contract is signed).
  We never dispatch orders without pre-approval from the customer. We have dozens of customers every day that we can ship at the quoted price and it's always cheaper than quotes from other competitors we do acknowledge that there are customers who have to pay more to get their carship but this is never done without the pre-approval of the customers.
  You agreed to the price and driver was on the way to pickup your vehicle (only a few miles away from pickup location), you canceled the order. We deposited with the driver to book a slot on the trailer. After you canceled with the driver, he gave us a bad rating on NATIONAL LOAD BOARD and didn't return the deposit as he was right on his way.
  
  We still have a driver for you with the previously agreed price. We are still trying to contact you but you're not responding to us. Please feel free to reach out so we can send the driver according to your timeframe. 

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/30, I signed a contract to ship my car on 10/13 for $500 total - all inclusive with Deposit of $150 which i paid on 09/30 & $400 cash upon delivery. . Sales Specialist: ********************* handled my order. I asked for a guarantee that the agreed total fee of $550 wont change because i read bad complaints review about KML online. ********************* then sent me another email of guarantee.Infact the contract never mentioned anything about Price change. They had 2 weeks to update me but 24hrs to pick up - I got a text from ********************* saying 2 drivers are down and one will be sent out to pick car on 10/13. Few hrs later another text came in from ********************* saying "Driver is asking for $1/mile and i have to pay $1300 but she got me the cheapest one for $1045. So therefore, i needed to now pay a balance of $895 upon delivery.Literarily double the price. I said NO & asked for my refund. I called ****** but she stopped picking my calls. This was the same lady who bombarded me with calls months before i even paid & signed a contract. She wouldn't let my phone rest - all of a sudden she ghosted me. Then a dude called me, started talking thrash & lies, tried to bully me into accepting. I responded back with law suit & he calmed down. They told me too many thrashy things on phone but they found out i was tough. I gave them 24hrs to refund my deposit. They sent it back and it showed up in my account within 3 days.Now i am reporting these crooks to BBB. I also have a heavy law suit coming for them. Gathered all my **************** will be hearing from my attorney soon. They need to be shut down and arrested. they trick people into doing business with them - 24hrs to pick up - They change the agreement knowing fully you would be desperate and wont have a choice. Thank God i had a choice even though it affected me financially and logistically but i rather pay a million to a reputable shipping company to pick up my car (which is what am doing now) than these crooks. ****** learnt.

  Business Response

  Date: 10/20/2023

  We are extremely sorry for all the trouble you had knowingly or unknowingly. We are always here to assist you and give you the best of our services. We apologise if we were not able to reach the **** you expected. 
  As far as your complaint is concerned, You have signed the contract before paying us which clearly mentions that all prices are subject to the availability of the driver. Moreover, No confirmed pick-up and delivery deadlines are promised as this is a matter of road transport and there are several factors affecting this thing such as mechanical issues with the vehicle, Health issues with the driver, Weather conditions, etc. You should have read the contract carefully before signing and paying us. Our contact is one of the most explicit and in straight words.
  Furthermore, We gave you just an option about the driver, nobody forced you to go with that driver who was asking for more money. As you did not agree with this option and you were not flexible with the pick-*** in such a situation you had to wait a bit more, so, we could find a driver at the quoted rate but you denied all this and asked for the refund. Your full money was refunded to you right away, Most probably it must be in your account by now. If you were dealing with a scam company you were not going to get a single ***** back. We did as you directed us to do, just for your satisfaction. 
  Still, your complaint is a source of covering up loopholes and if the agent has committed you the final price, this will be investigated internally.
  Thanks for helping us to improve our customer service.
  

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20744893
  
  I am rejecting this response because: everything in tveir response are lies. Tell them they will be hearing from my attorney in 1week time and we shall meet in court.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/30/2023

  We do apologize for any inconvenience. Every effort is made by us to help customer for car transport. Some routes are dry in terms of driver availability and we request customers to give us more window for pick up. If a customer is not flexible on the dates and KeepMoving Logistics is unable to provide with the services we always refund customer which was processed to you right away. 

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 different transactions, 2 different deposits. 8/23 and 8/31/2023. Text received stating no hidden fees. $150 deposit paid, and contract signed for transport of vehicle from ********* to *************** ** on 8/23.. Contract ****** rates cannot be changed. I expressed the need for transport on 9/1 or latest 9/2 as we were flying out on 9/3. Several texts assured me that would be the case. Upon requesting driver info on 8/31, day before transport, text from representative stated driver needs more money and they would need another $150 deposit. I paid stating I was paying against contract agreement. I did so to make sure my car would make it home. Found out through other trucking firm, the bid for this transaction did not go in until 8/31 and was for $1200, more than the original agreed on amount. 8/31, again assured pickup was between 3-6pm on 9/1. Day of pickup, 9/1, , informed it would not be until at least 9/4 before they could pick up my vehicle. This is all going on when I am trying to work a 12 hour shift caring for cardiac patients. My husband, concerned I would not be able to get vehicle home based on performance of promises up to this time, decided to drive. He cancelled his flight, and endured the 3 day drive home while I was finishing my assignment as travel nurse.. Truly a scam...bait and switch...represented by corporate registered agent with an address from ********.

  Business Response

  Date: 09/25/2023

  I hope this message finds you well. I wanted to reach out to you personally in response to your recent feedback regarding our service. Firstly, please accept our sincere apologies for any inconvenience or frustration you may have experienced.
  We value your feedback immensely and take your concerns seriously. I understand that you are not entirely satisfied with the service you received, particularly in relation to the pick-up dates and pricing. I want to address this issue and clarify our policy.
  As you mentioned, in the terms and conditions outlined in the contract you signed with us, it is explicitly stated that pick-up dates and prices are not guaranteed. While we strive to meet the expectations of all our customers, certain factors, such as unforeseen scheduling conflicts and fluctuations in market prices, can occasionally affect the service we provide.
  Nevertheless, it is important to emphasize that we do not take your dissatisfaction lightly. We are continually working to improve our services and ensure that our customers have a more predictable and positive experience. Your feedback has been shared with our team, and we are actively exploring ways to enhance our processes to minimize these occurrences in the future.
  To make amends for any inconvenience you have faced, we would like to offer you refund. We genuinely appreciate your business and want to ensure that your experience with us is a positive one.
  If you have any additional concerns or if there is anything specific you would like us to address, please do not hesitate to reach out to us directly. Your satisfaction remains our top priority, and we are committed to working with you to resolve any outstanding issues.
  Once again, we apologize for any frustration this situation may have caused and thank you for your understanding. We value your trust and look forward to serving you better in the future.
  Sincerely,