Complaints

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In early 2022, I contracted with JBs A/C & Electrical for the installation of an air conditioner. They completed the work. However JBs never requested a building permit as per the contract. That leaves me as the homeowner subject to financial penalties as a result of JBs negligence. During 2022 they ignored my requests and phone calls. Finally, in March of this year, they responded saying they would correct this breach of contract. It has been more than a year since the permit should have been issued and more than 60 days since they said they would get it corrected. At this point there is no air conditioning permit in process. They need to submit the paperwork to the city of ****** in a timely manner to get this resolved. In addition a large portion of their fees were to pay for the permitting process, something which has not happened. If they are not going to get the permit, then we need financial restitution.

  

  Business response

  06/28/2023

  This installation required a third party load calculation that has been obtained now to get the permit.  Sorry for the negligence on my offices behalf.  However the permit will active this week and closed out with the customer asap.

   

  Thanks *************************

  Customer response

  07/01/2023

   
  Complaint: 20048415
  
  I am rejecting this response because:

  The solution the business suggests of getting a permit and having it approved is perfectly reasonable.  However, until it is completed, I am not accepting the business' response.

  Please have the business forward a copy of the permit including the proper sign-offs from the building department.  Alternatively, a link to the building website showing the completed permit status would be fine.  

  
  Sincerely,
  
  ***********************

  

  Business response

  08/17/2023

  permit on hold waiting on my electrician to produce the load calculation

  Customer response

  08/17/2023

   
  Complaint: 20048415
  
  I am rejecting this response because:

  The complaint is about getting the permit approved as per our contract.  Waiting for data to get the permit approved is what we have been doing for 18 months. 

  If the electrician needs access to the garage to make their calculations, we can arrange for them to see it between August 29th to Sept 1st.  

  Sincerely,
  
  ***********************

  

  Business response

  08/22/2023

  Permit is acctive

  

  Business response

  09/05/2023

  This permit has all ready been issued.

  Customer response

  09/10/2023

   
  Complaint: 20048415
  
  I am rejecting this response because:

  Permit is issued but the work failed inspection.  The business was trying to find out why.  Hopefully it is an easy fix.

  
  Sincerely,
  
  ***********************

  

  Business response

  09/11/2023

  Inspection failed due customer not giving access to the home

  Customer response

  09/12/2023

  The inspector did not even ring the doorbell and I was sitting in the living room all afternoon as there were other workmen in the garage.  Apparently the inspector spoke to them and not to me. 

  We will re-schedule the inspection for the first week in October.  

  

  Business response

  09/12/2023

  sounds good

• Initial Complaint

  05/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/20/20, I signed a contract with JB's A/C & Electric to install an HVAC system in my new home (under construction) to include system design, equipment specification, final design, & installation for ********. Although the terms of the contract specified that a final payment of 30% was not due until "final inspection", as work progressed, I paid the contract in full, plus agreed upon change orders, at the owner's request, for a total of ********. Issue 1: The owner of JB's A/C & Electric selected & began installing HVAC cartridges for a system that was too large for my trusses, which were (& still are) exposed & viewable. The owner conducted multiple walk-throughs of my home. Upon realizing his mistake, the owner verbally agreed that it was his error & agreed to reimburse me for the cost of modifying the trusses. Upon presenting him with the itemized invoice for ********** on 10/20/21, he refused to reimburse me & halted all work. Issue 2: After working with one of the owner's employees, we agreed to "table" discussing the truss invoice in order for work to resume. On 1/5/22, we signed an agreement (invoice *********, stating I would pay an additional $****** (50% due upon signing) to address minor change orders to get the project from "Rough In to Full Completion", in accordance with the contract. Minor work began again, then halted, & the owner refused to engage via phone, text or email. I was able to exchange emails with several of the owner's reps, & we determined there had been some errors in the change orders & additional work, resulting in a balance due of less than $*****. Issue 3: On 4/29/22, I received an email from the owner with a list of additional changes (not requested or approved by me) and, in fact, already included in my contract, for $****** -- or $****** if I disengage in a fraud case he's the victim in (note that I am in no way involved in any fraud case). There have been no further communications or discussions.

  

  Business response

  05/09/2022

  Mr* *****(customer) signed a contract for our services on 1/20/2020 for $**********. 

  After complete verification of the contract with the customer and start of work, Mr* ***** proceeded to ask for changes to the design/placement of equipment. We issued Change Orders for any labor and/or materials outside the original Scope Of Work stated in the contract.

  JB's A/C & Electric purchased the agreed upon equipment to the signed contract and upon placing in the home the HVAC Cartridges Mr* ***** referred to in his original complaint, did not fit due to the trusses of the home.

  JB's A/C & Electrical as the mechanical contractor is not liable for faulty/improper structuring of the home. We also completely deny that the Owner, **** ********, verbally agreed to reimburse Mr* ***** for the cost of modifying his trusses.

  JB's A/C & Electrical has been more than cooperative in trying to get Mr* *****'s contracted services completed through multiple emails and phone calls.

  The additional list of Change Orders emailed to Mr* ***** that are completely optional, but again all things he has asked for that are not in the original Scope Of Work on the signed contract.

  Customer response

  05/10/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  1) The contract for $******* has been paid in full, but the system remains incorrectly installed and incomplete. For example, at least three outside compressors/condensers have been paid for as part of the contract, but ******** refuses to release them to me or the GC.  On 1/5/22, ******** and I signed a second agreement, in which we agreed to final change orders and payment to take the project from "Rough in to Final Completion".  Nothing has changed with the system subsequent to signing that agreement, however, ******** continues to refuse to resume work.    
  

  2) The design that I contracted and paid for was incomplete and inaccurate.  It did not include a solution for make up air (which needed to be added), and the only change agreed upon was the swapping of equipment that was deemed not capable of satisfying the needs of the design for a particular room.  All requested and agreed upon change orders have been paid for, per above and per the agreement of 1/5/22. 
  

  3) During multiple walkthoughs and the complete design of the system, the trusses were always open and viewable (and still are).  Hence, ******** had full knowledge of the existing trusses and framing.  The equipment was selected by ********, not me, and he clearly made an error in his selection. It is an absolute lie to say that ******** didn't agree to cover the cost of the correction.  He only refused to pay once he found out how much it cost to accommodate the equipment he selected and to rectify his mistake. 
  

  4) There is nothing faulty or improper about the structure of the home.  ******** designed a system and selected equipment without regard to the
  existing structure.  In fact, he did not discover this incompatibility; it was brought to his attention by one of his workers during an attempted install of one of the HVAC cartridges.  Being the customer, I had every reason to believe that my HVAC contractor would have measured to ensure the equipment would fit. 

  5) In fact, ******** has not been cooperative in completing the contracted services.  He either refuses to schedule work or schedules workers but then pulls them from the job.  No significant work has been performed since October of 2021.  To rectify the situation, we signed an additional agreement on 1/5/22, which ******** almost immediately reneged on, refusing to work and demanding more money for changes I have not requested. 

  6) My singular goal is, and always has been, to get what I have paid in full for.  However, ******** is unable to work towards resolution or communicate in a professional or respectful manner (see attached). 
  

   

  Sincerely,
  
  ***** *****

  

  Business response

  05/23/2022

  An agreement was not able to be reached between both parties.

  This matter is now being resolved through legal counsel.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩