Business ProfileforWallace J 2755 SE Federal Highway, LLC

Dealership fixed rear differential (07/29-07/31) as the 4-wheel drive light kept showing up. I guess they did not diagnose why this was an issue? In addition the rear right tire was patched up there was a nail in it apparently and we paid for the patch. On 08/04 the light flashed once again so we called and were told to bring the car back Monday. We were then told that we need to buy a whole new set of tires by the service advisor Tuesday as that is causing the issue with a minimal explanation as to why?The main mechanic ***** Called us back at our request to explain that since we had a new tire put on the vehicle 5 months ago (which was outsourced as we were not made aware at point of sale that the car did not come equipped with a spare tire we called our salesman *********************** about this who essentially blew us off we decided to not get a new tire from the dealership. On the call with *****, he stated that we need to at the least get a new pair of front tires as the ***** right tire is causing the ***** axle to throw a sensor throwing off the rear differential and burning out the 4-wheel drive. The invoice I was given says that the REAR right tire is the one causing issues as it is worn uneven, burning the 4-wheel drive out (so the stock tire that came with the vehicle?) This directly contradicts what was told to me on the phone. I have had nothing but issues with Wallace Jeep Dodge and Ram. From the salesman (***********************) making me feel as though I was 100% swindled out of half of a hundred thousand dollars, failed to make me aware of the fact that the vehicle did not come equipped with a spare (leaving me stranded on the side of a highway for 13 hours down in *********), and then proceeded to ignore me when I tried making him aware of said issue. To the head mechanic who has never made me feel confident or trustworthy of his diagnosis, and instead talks over me and does little to resolve my confusion.

We're sorry to hear about your bad experience, please reach out to our service manager *********************** at ************, to review your situation.