Customer ReviewsforLiberator Medical Supply, Inc.

FYI: Liberator Medical Supply was purchased by Bard. Bard is a subsidiary of Becton, ********* and Company.Please look into this case of fraud and unethical practices. The company involved is Liberator Medical Supply (parent company Bard, part of Becton, ********* and company). The Purewick urinary catheter supplies in question are manufactured by BD. My mother was the person who needed these expensive supplies. She passed away a week ago. We have 2 boxes and 3 containers that were purchased and not opened. The amount in question is about $550. Like many other people who complained to the BBB, I was told by Liberator Medical that there would be refund. They kept me on the phone for ***** minutes with each call. They initially seemed to want to help me, but then they developed slow, drawn out, inconsistent and unreliable information, not only from one customer service agent to another, but also while talking with the same customer service agent! The agent seemed to get her scripts mixed up! Long story short, it was clear that no refund would be coming, even if the customer took the items to ***** themselves. Interestingly, this exact same scenario was repeated over and over by other people on the BBB complaint site for Liberator Medical. That a well-known global medical device and ********************** corporation like ****** *********, would allow, and it seems, encourage, deceitful, hurtful lies is inconceivable. And yet, its true! This company has caused frustration and heartache for me, someone who has already suffered a loss. And it seems that there is no recourse for their fraudulent, unethical behavior. We rely only on their word and goodwill. Goodwill seems to be in short supply. My experience is very similar to that of many other complainants on the BBB Liberator Medical complaint site. At this juncture, however, I am willing to accept a 50% refund and never have to deal with this company again.

The absolute worst company for catheters. They ******* you with calls way before it is time to reorder. I've had shipments come up short. And I have times where they have sent me a double order and tried to get my insurance to pay until I caught them. On several occasions I have requested lubricant that they failed to send but the packing slip shows it was sent. I have called them numerous times with an emergency but no one has ever called me back. I'm changing companies.

This company is a JOKE! Its been nothing but problems since day one over 3 years ago. Besides claiming they constantly need new orders from my Dr., like they did again todayleaving me on hold for literally over 30 minutes before coming back and saying they just needed my Drs fax numberthey will take forever to supposedly get those orders when my *********** says theyve sent them, even multiple times, then take forever getting authorization from my insurance, leaving me w/o supplies. Now, their app messed up and I didnt receive my most important items, my ostomy bags, and even though it had only been 5 days since the order was placed when I found out, they're flat out refusing to send me them unless I pay cash outside my insurance of over $110. I live on SSI and only &900/mo. They must need to be making more money or something, but my insurance said theres no end date on when my supplies can be ordered, which is clear by how long they can take to get authorizations or supposedly the new orders needed from my Dr.And not once in my constant messages to them through the app, did the rude person responding say that my insurance wont pay for the supplies, only that their mgmt said, Nope, you cant order them until next months order. My insurance says otherwise. There is no such thing as an end date for when supplies can be ordered, and I informed them only five days after the order was placed when I got the other suppliesfive measly days and I dont always order right when theyre supposedly due, anyway, because I dont always need them right then, which also proves that theres no so-called end datewhere an order can no longer go through insurance. Theres only too early dates. Theyre extortionists. Use them only as a last resort. *** never dealt with a more incompetent company in my life. And blaming the customer for their apps mistake and then trying to extort money from them for what they know is imperative supplies is beyond repugnant.

Liberator Medical will not stand behind their product. Instead they hide behind a lame no-return no refund policy and refuse to issue refund even though their product for home use fails to perform comparable to health care facility experience. Complete waste of $

Totally unresponsive. Does not return phone calls from patient (me) or my physician. Never answers the phone but promises a call back which does not come.

This is the worst company ever to order from. They take forever and always have an excuse. This last time my order was held up for almost 3 weeks pending review. My insurance has been the same for a few years. When I moved last year, I called and gave them my new address. They shipped my order to the old address. Their reason was because the address hadnt been put into the system prior to my order. The person who called regarding shipping my order was the same person I gave the new address too.When they shipped my order to the wrong address, I notified them and they contacted ***** to have the order picked up and returned to them.. They then billed ******** for the returned order and me for the replacement order.DO NOT ORDER FROM THIS COMPANY UNLESS YOU LIKE ORDER DELAYS, LOST SHIPMENTS AND ERRONEOUS BILLING. IM LOOKING FOR ANOTHER COMPANY TO SUPPLY BOTH MY UROLOGICAL SUPPLIES AND ALSO MY OSTOMY SUPPLIES.

On 12/8/23 I ordered a new urine collection container and a box of wicks. They charged me twice and sent double. I called to return one set and like others have mentioned they was going to charge me a restock fee. I finally got a supervisor and was told they would not charge me. The items was picked up by FedEx 3 days later and I have yet to receive a refund. This company customer service and policy is horrible.

On 12/8/23 I ordered a new urine collection container and a box of wicks. They charged me twice and sent double. I called to return one set and like others have mentioned they was going to charge me a restock fee. I finally got a supervisor and was told they would not charge me. The items was picked up by FedEx 3 days later and I have yet to receive a refund. This company customer service and policy is horrible.

Extremely poor customer service with unreasonably long hold times, often 10 minutes or more then get hung up on. I called a week ago to renew my order, asked them to call my doctor for a new ********* still have not dealt with my order. I will now run out of my supplies & have to pay out of pocket to buy them locally while waiting for my current order.

Worst customer service I have EVER received in my lifetime. Again and again and again I was told my concern was being escalated higher. I never got a call from a managerNOTHING!!! Its been seven months and was finally told there is nothing I can do about a delivery I never received. The balance was still pending. They are thieves. Be very careful dealing with this company. I finally understand why my urologist said she doesnt like dealing with Liberator. I should have listened to my doctor!!!