Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hurricane ****** 10/9/24 caused us to lose shingles from roof. Seaside roofing was across the street, we spoke to them. They took one of our shingles to know color. Transaction 10/10, we gave a $300 deposit for our side of villa (out of $700). We were told it would be a few weeks. We asked for a tarp because of rain over the weeks. Tarp was installed on Monday 10/14. After texts back and forth with owner, received word that repair would occur on 10/31. On October 30 received email stating extra cost of $523 for tarp! Wasnt mentioned by owner ***, operations manager **** or sales person ****. They arrive for repair 10/31, start with neighbor across the street who has same color Driftwood shingles, they didn't bring the correct color. They claim they couldnt find it anywhere. Worker leaves for an hour and a half searching. They stop work on their villa, fix our roof with not one but two incorrect colors. After brief research my neighbor finds the shingles a half an hour away, asks them to put aside the correct color. They are currently fixing across the street now on Nov 4. We now have patchwork on our roof and an unanswered question as to why no one ever mentioned cost of tarp during all of the opportunities. Attempts to call and text owner is always responded by so and so will get back to you or call so and so. No one gets back to us. Even texts with owner How, call so and so. We would like our roof repaired correctly with the correct color and we feel there was a bait and switch with the tarp issue by never being told about cost. Perhaps because we are senior citizens living in a 55+. Today we received invoice, even that is way off. Doesn't even acknowledge our deposit of $300 cash!Customer response
11/07/2024
Here is full view of both villas with various shingles used.Customer response
11/08/2024
Original contract $1600 TOTAL (us $700, neighbor $900) minus our side $300 deposit, we were now billed $1800, neighbor billed additional $1200.
Business response
11/14/2024
Hello,
After talking with ******************* this afternoon we have decided that Seaside Roofing will come back out and replace the shingles with the correct color.
This should conclude this issue.
If there are any other questions please don't hesitate to reach back out to me.
*** ******
President
Seaside Roofing, Inc.
***********************************************************
************
Customer response
11/15/2024
Owner called yesterday. Very apologetic..said work will be redone correctly early next week and correct invoice will be sent. I'll keep you posted of this occurs. Thank you.
Customer response
11/27/2024
They responded quickly after your intervention. Fixed the invoice and fixed the roof correctly. Thank you!!Customer response
11/27/2024
They responded quickly after your intervention. Fixed the invoice and fixed the roof correctly. Thank you!!
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.