Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Capri to use their services to take my elderly parents to airport.********* CAPRIGLIONE is the owner and charge my credit card an unauthorized amount. We told him a $30 tip and he charged *****. This is Fraud. I requested a refund and he declined. I have my credit card statement which proves the charge. Most important is the vehicle his employee ******** used was a *********** suburban that had fumes coming through the vent. It made me and my family members sick. When we were dropped off at the airport all of us felt sick. His vehicle is a high risk to public health and should be investigation by the State or federal agency that regulates these services.

  Business Response

  Date: 01/20/2024

  ******** was told to tell the office put 20% tip on the bill,  which came to $41. dollars.

  I'll refund the tip,  

  Tell this person NEVER call our company again.

   

   

  ********* Capriglione

  CAPRI Transportation

  Customer Answer

  Date: 01/22/2024

  Im fine that he refunded the money. All ask for was ****************************************************************************************************************************************** foul names. Im very concerned about his vehicles spewing fumes into the cabin? My family along with my elderly parents were in his vehicle (felt very sick after getting to airport)  which obviously is not safe to transport people. Especially older folks which is majority of his customers in ************. 

  Customer Answer

  Date: 01/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Consumer

  Most Recent Message

  Date Sent: 1/22/2024 4:50:06 PM
  Im fine that he refunded the money. All ask for was ****************************************************************************************************************************************** foul names. Im very concerned about his vehicles spewing fumes into the cabin? My family along with my elderly parents were in his vehicle (felt very sick after getting to airport)  which obviously is not safe to transport people. Especially older folks which is majority of his customers in ************. 

  
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 01/23/2024

  This person who sent the complaint is a liar!!!!  Our vehicles are brand new,  never in 5 years has there been any type of complaint like that.

  He told our driver to put 20% gratuity,  he's not being honest.  Either way we refunded it.

  Thank you,

  ********* Capriglione

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/2/23 I was charged $148 by Capri Trans. for a ride to the airport and $148 for the return home. I cancelled the trip and was told I would receive a refund on my credit card. 9/19/23 I received a $148 credit for the trip to the airport, but not for the return trip home. I have spoken to Capri Transportation numerous time and was assured that I would receive a refund for the remaining $148. As of 11/14/23 I have not receive my $148 refund for my return trip home.

  Business Response

  Date: 11/14/2023

  To whom it may concern,

  The client's $148. dollars was refunded twice.  I told the client to call his bank.  The refund was issued on 9.19.2023

  at 8:56 in the morning.  

  Any questions please call me,  ************

  Thank you,

  Salvatore C***********

  Business Response

  Date: 11/28/2023

  To whom it may concern,

  One reservation was CREDITED,  the second reservation was VOIDED.  We were able to void because the credit card payment was yet to be made.  BOTH RESERVATIONS SHOW

  A BALANCE DUE OF 148.,  BECAUSE ONE WAS CREDITED AND ONE WAS VOIDED.  THERE'S NOTHING MORE WE CAN DO,  HE NEEDS TO CALL HIS BANK.

   

  Thank you,  please call me ************ with farther questions

  Salvatore C**********

  Customer Answer

  Date: 11/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  On 8/2/2023 I was charged $148 and $148 for reservation #***** and for reservation #*****.
  On 8/30/2023 I paid my August statement, which included the two $148 charges.
  On 09/19/2023 (48 days later) I was credited $148 for reservation #*****.
  On 09/26/2023 (55 days after the charge) reservation #***** was voided.
  I have documentations for all the above.
  I spoke to the bank, they said a credit was never issued and it appeared that Capri Transportation voided the transaction out of their system without issuing a credit. 
  If Mr. C********** could provide documentation from his bank showing were on 9/26/2023, $148 was paid to me, I would be greatly appreciated.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 11, 2023, reservation for transportation to & from Orlando Airport. Charged My **** card $288.00.I cancelled this reservation on March, 8, 2023. Reason for cancellation medical problem, I was diagnosed with cancer of the bile duct. I sent Capri a copy of Dr. B***** MD, Gastroenterology. I will need surgery by the end of March, with a 2 week hospital stay & 8 weeks recovery. Cancellation is For May 17 & May 24, Capri has plenty of time to rebook this and has had my deposit for month. I would like a refund to my **** account.

  Business Response

  Date: 03/16/2023

  Both trips were REFUNDED BEFORE Mr ***** complaint to the BBB

  My name is Salvatore C**********,  owner of CAPRI Transportation.  

  Please check with Mr ***** so he'll be able to confirm that both trips were refunded.

  Thank you,

  Sal C**********

  ************

• Initial Complaint

  Date:07/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made airport transportation reservation with Capri Transportation 352 268-2609 on 04/25/22 and canceled reservation same day. I have e-mail confirmation from Capri on both events. Cancelled Reservation Confirmation ****** Last Modified On: 04/25/2022 01:59 PM My credit card was charged and there has been no credit from cancelation. I called 3 times and Capri acknowledged cancelation but still no credit on card. I called Credit card company who has been trying to get monies for almost 2 months with no success. 2 weeks ago, I contacted Capri again and the lady took information. She called me back and said "Sal" couldn't credit on card but would mail check. 2 weeks later I still don't have check.

  Business Response

  Date: 07/21/2022

  Business Response /* (1000, 5, 2022/07/07) */ I'm Salvatore C**********, OWNER of CAPRI Transportation. First, I'm sorry for your inconvenience! This is the first time I'm hearing of any refund for Mr. *********, I don't understand how I didn't hear of any refund to this gentleman if it's two months. I will do my best to make sure nothing like this never happens again. Your TWO CANCELED reservations will be refund immediately. Again, I apologize for any inconveniences. Consumer Response /* (2000, 7, 2022/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Capri Transportation sent me an e-mail that check was being mailed last Friday which I have yet to receive. I will e-mail him next telling him I have received no check to date. ****** *********

• Initial Complaint

  Date:06/20/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago, I was a driver for Capri Transportation. I allowed the owner use of my credit card to rent a van to help his company. He promised to pay me before my card payment was due, buy that did not happen. He owes me over $4,000, for this and other expenses.

  Business Response

  Date: 08/11/2022

  Business Response /* (1000, 5, 2022/06/20) */ Contact Name and Title: Sal C********** (Owner) Contact Phone: 352-268-2609 Contact Email: [email protected] To whom it may concern, YES, CAPRI Transportation owes $3,280. NOT $4,000. There's documents to prove that statement. I will immediately start paying Mr *****. On a weekly basis, at this time $100. per week. As the company continues to become busier the payment will rise. COVID has become more than one can handle. Consumer Response /* (3000, 9, 2022/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) If Mr. C********** were actually willing to comply with his proposed resolution, his proposal would be acceptable to me. However, 2 facts give me reason for concern. First, Mr. C********** readily admits that he owes me over $3,000 and has owed me this interest free since 2020 and has made no effort to pay. Secondly, his current proposal is for $100 per week until paid. He gave me a check on June 20, 2022 and I have not received anything in the almost 2 weeks since. Business Response /* (4000, 11, 2022/07/07) */ Have been paying Mr ***** weekly since June 23, 2022 We keep paying until debit is satisfied.