ComplaintsforNext Dimension Roofing & Solar

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Next Dimension made a contractual agreement to provide a metal roof/solar combo to our house using a financial partner @ 4% interest. Under $500 a mo payments for a term of 20 years.The roof was started but abruptly stopped before completion. The installers stepped through our roof & damaged our ceilings several times in 4 different rooms. Next Dimension did not repair nor pay for the materials that we had to buy and fix ourselves. They charged us for a dumpster yet left metal, wood, soffit and gutters in our yard and flowerbeds.Next Dimension quoted certain materials but switched them out for more expensive ones without consulting us 1st, which resulted in $1000s more. Example: 75 sheets of plywood @ $95 ea installed. They installed 75 sheets of upgraded plywood @ $115 ea.Then they claimed that their financial partner terminated their partnership.They tried to switch our agreement to another finance company which would have costed 3 times as much in interest, almost doubled the monthly payments & added 10 years to the term!We rejected that new deal. Out of unwarranted courtesy, we tried for 2 weeks to find a finance company on our own that had comparable terms. We could not. We offered to pay ND the originally agreed upon amount directly until financing could be found by either of us. They refused.They cut off all communication. They applied a lein to our home, even though work is not completed.They hired an attorney.

  

  Business response

  08/12/2024

  Subject: Response to Complaint Filed with Better Business Bureau
  
  We are writing in response to the complaint filed against Next Dimension by this customer. We take all customer feedback seriously and aim to resolve any issues in a fair and timely manner. However, we must address several inaccuracies in the complaint to provide a clear picture of the situation.

  
  Completion of Work: The roofing project on the customers home was completed in May 2024, and all required inspections were successfully passed. We have not received any complaints or issues regarding the work until now.

  
  Financing and Interest Rates: It is important to note that interest rates can fluctuate daily. The customer faced challenges in securing financing that matched his original expectations. We provided several financing options, but the customer was unable to qualify for the lowest interest rates and was dissatisfied with the terms of the available options. Despite our efforts to assist them in finding a suitable financial solution, they were unhappy with the financing offers and subsequently refused to accept any of them.

  
  Communication and Payment: After the customer rejected the financing offers, they also refused to pay for the completed roofing work. In response to the non-payment, we had no choice but to place a lien on the property to secure payment for the services rendered. It is important to clarify that the lien was applied only after multiple attempts to resolve the payment issue amicably.

  
  Material Costs and Changes: We acknowledge that there were changes in the materials used, but these changes were made to ensure the durability and quality of the roofing system and are noted within all contracts. We strive to provide the best materials for our projects, and any changes made were necessary for the integrity of the installation. We believe that the cost adjustments were justified and in line with industry standards and within our signed contracts.

  
  Damage and Repairs: Concerning the claim of damage to the customers home, our records indicate that no damage complaints were reported to us at the time of completion. Additionally, to ensure transparency, we take hundreds of pictures throughout the re-roofing process. These photos are available to confirm the condition of the work at each stage. If there were any issues, they were not communicated to us in a manner that allowed us to address them promptly.

  
  Solar Work: There was no solar contract signed, and no solar work was ever started or conducted. As such, there is no outstanding balance related to any solar services.

  
  Given the inaccuracies in their complaint and the lack of basis for the claims made, we respectfully request that this complaint be removed from our record. Next Dimension is committed to providing high-quality service and resolving disputes professionally. We hope this response clarifies the situation and supports our request for removal. Thank you for your attention to this matter.
  
  
  
  

  
  

  Customer response

  08/13/2024

   
  Complaint: 22115629
  
  I am rejecting this response because:

  Their responses are inaccurate and they never came inside and took any pictures. The salesman came in & verified the damage. He reported it by phone immediately in front of us & the neighbors. All complaints were corresponded to the salesman and his supervisors. Then to the lady that they had call me and threaten with lein. Roof work still isn't done and contract that I actually signed has the financial terms that we agreed upon, which includes solar. The corner of the house is not done. It is leaking through to the carport and porch. The guttering is not done properly and causes a back flow over the sides. The downspout is missing. Rafters were not applied snug to the facia boards.

  Offering higher terms after we agreed upon a set # is unacceptable. Filing anything before the job is finished is unacceptable. There is no response to the trash that the crew left either?

  They even forged my name on the permits.

  
  Sincerely,
  
  ****** & *******************

  

  Business response

  08/22/2024

  We appreciate the opportunity to address the recent complaint filed against our company. We have thoroughly investigated the matter and have been in direct contact with the customer. We are pleased to report that we have successfully assisted them in securing suitable conditional financing to meet their needs.

  
  Furthermore, we have addressed and resolved all areas of concern raised in the complaint. Our team has worked diligently to ensure that the customers issues were handled to their satisfaction.

  
  Given that the complaint has been fully resolved and all concerns addressed, we kindly request that this complaint be removed from our profile.
  Thank you for your attention to this matter.

  Customer response

  09/02/2024

  Hello,

  One owner of Next Dimension, ******, has reached out to us with a financial plan close to what was originally agreed upon. $515 mo may very well be acceptable but they haven't been able to sit down with us yet to go over the details. We've been available. The job still is not complete but we are hopeful this will be resolved as well. The interior damage has not been addressed yet even though it was reported immediately to the salesman.The salesman has helped us to start the repair himself, but it has not been finished and the cost has been solely upon us thus far. Again, we are hopeful this will be resolved. Communication is open & we are just as eager to resolve this. It just has not been as of yet.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩