Business ProfileforNeuroMD Medical Technologies LLC.

I placed an order with Neuromd on April 25, 2024, order #*******. When I saw the side effects, and how it is used and what is achieved, I decided that it would NOT help my disc problem. I then returned it UNUSED for a FULL REFUND, as advertised on their website, getneuromd.com, within the 60-DAY TRIAL PERIOD designated for the FULL refund. Neuromd acknowledged on 6/28/24 that they in fact received it and I was told a refund WOULD occur within 5-7 business. It is now July 12, which is well beyond the promised timeframe, and STILL NO REFUND. When I spoke to ****, a rep, a few days ago, he ASSURED me that the refund would occur that day, w/o deducting the 10% re-stocking charge (which is BURIED on their site under their "return policy" and basically invisible to anyone ordering this device), which is what I told ****. So far NO REFUND. I paid $190.80 for this device. There are much cheaper versions such as the one my husband bought on **** for $20: it seems to do exactly the same thing as Neuromd's device with the same kind of pads, etc. Neuromd's advertising is DECEPTIVE IMO, if not fraudulent should I fail to get a FULL REFUND. How do I get my money back now?