ComplaintsforTrump International Beach Resort
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
An employee with Trump International Beach Resort on 6/15/2023 set us up for a deep sea fishing day trip and wrote on a sticky note of an address and boat name on where to go. When we were already on the boat out fishing another company called and asked where we were because they said we paid to go on their boat. So basically, what happened is the employee sent our payment to the Lady ****** but sent us to the Therapy IV boat. So now we are out money to both companies and Lady ****** will not return our money and Trump Interntional who made this mistake will not refund our money either. We call and nobody will help us with this.Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
arrived at the hotel on March 14, on March 15 my purse was stolen and my ***** passports and other ID were taken. my **** was used with my pin number which was last enter at the hotel Trump for a deposit. My daughter and I were treated very poorly, our room wasn't clean, the radar in the ceiling was leaking, had to ask for towels, toilet paper and other items. We were getting bites on our body, we didn't know where we were getting them from. I complained to the manager regarding getting our bill taken care of, but refused to do anything. I police report was filed on the stolen purse and regarding the pin being used.Initial Complaint
11/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I stayed at this hotel for a wedding, I booked my stay and paid one night upfront with my debit card $247.00 in June 2021. Since booking my room and my actual stay in November 2021 I had closed my bank account and opened a new one. The morning of my check in the woman helping me was very helpful in trying to get me checked in and explained that I had an $890 hold for incidentals. Due to the bank marking the transaction as fraud and an appointment I had I decided to come back, later on, to finalize the check-in. I come back and the woman informed me rudely that the person I spoke to did not follow protocol and she needed to refund my original card then charge my entire stay on my new card which meant $1,200 was to be charged not $890 that I was previously told. She then refunded a card and account that no longer exists gave me a printout of the refund and told me to ask my bank to write me a check from the nonexistent account. I then spoke to my bank which told me that because the account is closed I needed to speak with the hotel. I spoke with 3 different people who are refusing to give me my money back that they charged me twice for, I have been hung up on, my room ended up not having hot water and they refused to switch my room, I never received a bill for what I was being charged for, & I keep leaving messages with employees at the desk because everyone else is too busy to speak to me. This is ridiculous, I want my money back this hotel management for customer issues is horrendous.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.