Reviews

This profile includes reviews for MASA Global's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MASA Global has 2 locations, listed below.

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  MASA Global

  1301 International Pkwy Ste 300 Sunrise, FL 33323-2874

  
• 

  MASA Global

  Plantation, FL 33324-4419

  

Review Details

• Review fromLeslie K

  Date: 05/03/2025

  5 stars
  I’m happy to be a member of masa as I live in a quaint city where’s there’s only one hospital. If you n Ed a bigger hospital for your care this hospital has helicopters. Plus I’ve already been taken to my hospital my ambulance once and I wish I had known about masa as the ambulance bill was over $2k out of my pocket after my insurances paid. I feel safe now I am a member of masa.

• Review fromDENNIS M

  Date: 05/01/2025

  5 stars
  I signed up for the lifetime family plan less than a year ago and although I haven't made use of the services myself, another family member, who is covered has, twice actually. MASA took care of the billing quickly, efficiently and with absolutely zero push back or throwing up hurdles. Effectively, the cost of the plan has already paid for itself. Impossible not to recommend them to friends and family. They proved their value.

• Review fromGreg D

  Date: 04/30/2025

  1 star
  Total ****. Sold my 82 year old mother coverage she already has with her insurance in the event she needs airlifted or ambulance. She called and cancelled within 24 hours and was promised a refund check. That was six weeks ago. Stay away and alert your aging parents to this ****.

• Review fromStan A

  Date: 04/30/2025

  5 stars
  Great presentation! I just hope we never have to use their services. **** ****

• Review fromRae Sunshine L

  Date: 04/29/2025

  1 star
  As I said last month on another platform, this b business in the state of ******* is severely lacking in quality and customer service. A female by the name of ******* came out when I came in to an invited event at ********** to hear a presentation on the company. She did that to me last month as well. When I got the invitation to come back I even called the **************** to make sure this would not happen again. Not only did it happen again, yesterday, she also lied to the employees at *********** by telling them, in front of me, that I had brought my family down there twice for free meals. What I had done when she tossed me out last month was sit down with my husband and ordered dinner for me and husband, and paid for it ourselves. So this time, when she did it again, and embarrassed me in public like that, she asked if I would accept a ***** gift card to make up for the experience. How rude. Of course I turned her down. This is not a company I would ever back or get behind, based on my experience yesterday. I did call the corporate office and they said they would escalate the situation, and have someone call me back. At this point, I doubt that they will, but we shall see.

• Review fromgregory f

  Date: 04/26/2025

  5 stars
  very good ***** I live in an area (small and rural) where probably 50% of the I'll are flown out. if I ever need the service, hope this one is as good as they state. talked to local emt's. they say it is a good insurance company and good to have the coverage

• Review frommac m

  Date: 04/25/2025

  5 stars
  I like knowing the service is available if ever needed.

• Review fromJohn K

  Date: 04/24/2025

  5 stars
  
  Being a heart transplant recipient AND and a full-time RV'er makes having the MASA MTS policy on board a real comfort. No matter where we roam I know we have MASA available and it gives us real peace of mind. Like everyone else, I hope we never need it but I'm certainly glad we have it!
  

• Review fromKathy B

  Date: 04/17/2025

  5 stars
  Have not used MASA yet. Hoping Ill never need it but it is reassuring to know its there if I do need it

• Review fromDevin W

  Date: 04/03/2025

  1 star

  Devin W

  Date: 04/03/2025

  I have been trying to cancel my membership for almost a month. When I initially called to cancel, the individual I spoke with was incredibly rude and tried fear mongering. I emailed my cancellation request per their requirement, and received notification that they will process in 2-3 business days. I called a week later and was told it would take 7-10 business days. I called a week after that, and was told that they had no record of my cancellation. Per request, I sent an email to the individual with the attachments of cancellation notifications. Today, a week after the emails and no reply back, I spoke with someone new. She confirmed that the person I previously spoke with received my emails and the cancellation was in process. Asked if I would want a confirmation. This is bad business all around, and has been a horrible experience! 2 of the 3 reps were professional; however, when there's no record of cancellation request, and no confirmation of receipt after the 3rd attempt is incredibly troublesome.
  

  MASA Global

  Date: 04/08/2025

  Thank you for sharing your feedback with us, we sincerely apologize for the frustration that you have experienced during your cancellation process. We understand how important it is for our customers to receive timely,professional service, and were truly sorry that your experience fell short of those expectations.
  We have issued a refund to the credit card on your account.Please allow 5 to 7 business days for your credit card company to post the credit. We are sorry to see you go!