ComplaintsforARS Account Resolution Services

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Initial Complaint
07/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for ANY balance with ARS ACCOUNT RESOLUTION. There is no binding contract with ARS ACCOUNT RESOLUTION with my written signature stating I owe ANY balance. Ask ARS ACCOUNT RESOLUTION to show proof that I signed any contract with them stating I owe a balance. I bet they won't have ANY evidence, proof or data in their system ever showing any of this. They must be removed from my credit report.
Business response
07/15/2024
Dear ***********************,
We cannot find any active accounts for you. We do not credit report.
If you believe we are attempting to collect an account for you, please e-mail us at ************************************* with the information you are relying upon, and we will research this matter further. If you choose to send us additional information, please include your BBB Complaint number ******** in the subject line of your e-mail.
Sincerely,
Patient Engagement & Excellence Team
Business response
07/29/2024
Dear BBB,
We do not credit report and we have no active account for ***********************.
Thank you for your time and attention.
Sincerely,
Patient Engagement & Excellence Team
Business response
07/30/2024
Dear BBB,
We believe we have responded to this timely, but it is still showing up as red. Please let us know if there is anything further we need to do.
Thank you for your time.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
06/27/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 6/18 I received a letter from a collection agency (HRRG), claiming I had a past due bill of $226.19. I have never received a bill from said place of origination (******************************). I called the number given on bill and spoke with ****. I asked to have a copy of original bill sent to me as I have no outstanding debt. I was told they could not provide that as they dont know the exact place of origin. I called LCOM and was told by ******** that I have no debt on file with them, ******** gave me a number of the ************** (************) which I called immediately. The message indicated some type of outtage and requested a call back in a week. Today the same message played to call back in a week. I can not find resolution as to where the alleged bill is from and what was the service I am being billed for. I dont know if HRRG is a legitimate company or someone phishing.
Business response
07/02/2024
Dear **********************************,
Thank for taking the time to reach out to us.
We are a debt collector attempting to collect the February 28, 2024 date of service for the clinicians who provided you with care and treatment at **************** of ****. Our clients are independent of the facilities where they provide their services and bill separately.
To address your concerns, we have sent you an itemized statement via **** from the original creditor showing the total charges after your insurance adjustment for your care and treatment at ************** of **** on February 28, 2024. An Explanation of Benefits should be available from your health plan that breaks down what they paid and what they think you may owe for this date of service.
Please note we do not credit report.
This is a communication from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Customer response
07/06/2024

Complaint: 21908403

I am rejecting this response because:
The company had sent NO verification of said debt as indicated by them.

Sincerely,

**********************************
Business response
07/08/2024
Dear **********************************,
We apologize for your inconvenience.
We sent you a copy of the clinician's itemized bill by **** on July 2, 2024. Upon receipt of your response today, we emailed you a copy of the itemized bill. Per your insurance company's information, we are attempting to collect your deductible. Let us know if you have any questions or if we can be of further assistance.
This communication is from a debt collector.

Sincerely,

Patient Engagement & Excellence Team
Customer response
07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I received the itemized bill from its originator and have paid the bill in full.
Sincerely,

**********************************
Initial Complaint
06/19/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
06/11/2024 Settled for $76.03 SCAMMERS!! They sent me an offer letter to resolve a debt. I paid it same day but now my account doesnt show settled or paid but that I still owe money. I contacted them immediately where they also tried to say I still owed but then quickly changed it to the account was settled and that CitiBank does the reporting and apologized for the confusion. Ive now disputed the account with all 3 credit bureaus & provided proof of payment & offer letter mailed to me.Dont give these people a dime of your money without proof! They are ignorant, stupid liars.Now not only do I demand the account gets reported correctly, I will dispute this account until the fraudulent reporting gets it removed completely.
Business response
06/20/2024
Dear **********************,
We have no account for you. We do not credit report nor do we collect for any financial institutions. We are a 100% healthcare collection agency. ARS Account Resolution Services was selected in error.
Sincerely,
Patient Engagement & Excellence Team

Customer response
06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************
Initial Complaint
06/19/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
When I checked my credit reports, I noticed that the following accounts are being Re-aged and reporting derogatory collections on my consumer reports every month. This is illegal and not in accordance with the Fair Credit Reporting Act. This is double jeopardy and unfair credit reporting. This is also a violation of my consumer rights according to what I've read in the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1681c(a)(5). Delete these accounts off my credit report because I am not liable for them. CRAs are mandated to provide 100% accuracy in reporting, and they are not. Other violations include 15 U.S.C. 1681a (2)(i): Exclusions, Late Payments are Transactions and aren't to be reported on credit reports. Collections Accounts: ********* CAPITAL SYSTEMS 370218XXXXXXX, and I C SYSTEM *** 159016XXX. Other violations under the Fair Debt Collections Practices Act- 15 U.S.C. 1681g: Disclosures to consumers, and Fair Credit Reporting Act 15 U.S.C. 1681 for willful noncompliance. According to 15 U.S.C. 1681 Section 602 A, and 15 U.S.C. 1681 Section 604 A Section 2, I have the right to privacy, and I never gave consent to any CRAs or anyone to furnish my accounts without my written instructions. Late payments are are also reporting late payments on closed accounts, violating my rights under 15 U.S.C. 1681e: Compliance Procedures and Accuracy of Report, and 15 U.S.C. 1681s2: Responsibilities of furnishers. There is also a violation of 15 U.S.C. 1666(b): Billing Error. Creditors can't treat a payment as late for any purpose. Delete these accounts and mail me a consumer report/ file with corrections please. I'm making this complaint without third-party assistance.
Business response
06/19/2024
Dear *************************,
We have no account for you or ***************************, who you reference in your attachments. We do not credit report nor do we collect for any of the creditors listed in the collateral documents. ARS Account Resolution Services was selected in error.
Sincerely,
Patient Engagement & Excellence Team
Customer response
06/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
06/09/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Account Resolution services. I do not have a contract with Account Resolution Service. They did not provide me with the original contract as requested.
Business response
06/13/2024
Dear *******************************,
Until May 15, 2024, we were attempting to collect emergent or lifesaving care and treatment you received on June 24, 2019. All of your contract information is available to you from ********************. We do not credit report. As of May 15, 2024, our clinicians recalled your account and placed it with another collection agency.

Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
05/28/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against ARS ACCOUNT RESOLUTION SERVICES, which has sent me a letter alleging that I owe $184 for medical services purportedly received at PARAGON CONTRACTING SVC LLC in ***************, **. I have never received medical attention from this business, nor have I ever resided in or visited ***************. Specifically, my concerns are as follows: 1. **Erroneous Debt Collection:** I received a letter from ARS claiming that I owe $184 for medical services. This claim is entirely false, as I have never visited ******* or received any medical services from them. This is both unjust and distressing, given that the debt is not legitimate. 3. **Reputation and Scam Reports:** Upon researching PARAGON and ARS Agency, I found numerous reviews and complaints from other individuals who have experienced similar issues. It appears that this business is running a scam, targeting individuals with fraudulent claims. Given these points, I respectfully request the BBB's assistance in the following actions: 1. **Immediate Investigation:** Conduct a thorough investigation into the practices of BOTH these businesses. **Correction of Credit Report:** Ensure that ARS retracts their false claim and corrects any negative impact on my credit report immediately. I have attached copy of letter.
Business response
05/29/2024
Dear *********************,
Thank you for taking the time to reach out to us.
We have been attempting to collect the physicians' bill for your December 12, 2021, visit to the emergency room at *******************************. Our client has authorized us to extend a settlement offer to you of $73.68 to resolve this account. It appears it is this settlement offer that you attached to your BBB complaint. The physicians who provided you with care or treatment are part of the Paragon Contracting Services LLC medical practice. We do not credit report. We do collect unpaid bills for clinicians who provide patients with urgent and emergency care when they most need it. It appears you have accessed your account using the self-service portal that would allow you to pay the bill or you are welcome to pay the bill by phone (844) PAY-ARS2 / **************.
This communication is from a debt collector. This is an attempt to collect a debt.Any information obtained will be used for that purpose.
Sincerely,
Patient Engagement and Excellence Team
Customer response
05/30/2024

Complaint: 21759992

I am rejecting this response because:
I did not visit this hospital or clinic in December 2021, and I am requesting records that prove otherwise. Specifically, I request documentation that includes my ID and social security number, as well as any other relevant information. I have a healthcare provider, insurance, and a primary doctor, so there is no valid reason for me to have visited this doctor in 2021.

Furthermore, reviews indicate that I am not alone in experiencing issues with this company. Many reviews mention receiving bills for services that were never provided.

The bill I received dates back three years. Please provide sufficient documentation of your actions related to this matter. Failure to do so will leave me no choice but to seek legal representation.

Thank you for your prompt attention to this matter.

Sincerely,

*********************
Business response
06/04/2024
Dear *********************,

We regret your dissatisfaction with our response.

To protect your privacy, we sent a copy of your itemized bill and patient registration sheet securely to your email address from ours,*************************************. If after reviewing the documentation, you believe you may have been a victim of fraud, please write to us at ************************************* with further details such as, a copy of a police report, ID theft affidavit or similar.

This communication is from a debt collector.

Sincerely,

Patient Engagement & Excellence Team
Initial Complaint
05/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
HRRG placed a call to my home. On the caller ID it came up as ADT Security at ************. They were posing as my security company, which had me very concerned. I called the number back and they said it was HRRG and they couldn't help where the call is routed from. I'd like to know the true policy about this type of phone call. Thank you.
Business response
05/23/2024
Dear *********************,
Thank you for taking the time to reach out to us.
According to our records, any telephone number we used should be labeled by the carriers as HRRG. We do not and did not outpulse "ADT security" from our phone system. To avoid any confusion, we have placed your account in a "do not call" status. We regret your inconvenience.
Again, we thank you for taking the time to reach out to us.

This communication is from a debt collector.

Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
05/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ARS account# ****xx is reporting this account on my credit report without my written consent. they say i owe $1143.00 but i dont know who or what this company is they need to remove this account from my credit report immediately
Business response
05/22/2024
Dear *************************,
We have reviewed your account history. We do not credit report any longer and we deleted your tradeline on September 4, 2023. You made a series of 21 payments of $47.76 on this account totaling $1,002.96. That left a balance of $140.04. If you would like us to send verification of this debt on which you have been paying, please write to us at *************************************.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
05/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt for I did not sign a contract with ars account resolution. They could not provide a copy of the original contract as I requested.
Business response
05/16/2024
Dear *******************,
Thank you for your payment of $25.00 on September 29, 2022. After your payment, your balance from your emergency physicians bill is $1,195.00. As you know from our letters, our physicians have authorized us to accept 50% of your balance as settlement in full. We are not credit reporting your account from June 2, 2019.
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Sincerely,
Patient Engagement & Excellence Team
Customer response
05/18/2024

Complaint: 21699853

I am rejecting this response because:

Sincerely,

*******************
Customer response
05/22/2024
I have try to work the this out with the debt agent. At the time I had insurance policy that they didn't accept. They failed to make me aware that they don't accept my policy. And I received this bill almost a year later. They will not take the bill of of my report or offer a reasonable response. I will not be satisfied until they remove this off my credit report.
Business response
05/22/2024
Dear *******************,
Thank you for your payment of $25.00 on September 29, 2022. After your payment, your balance from your emergency physicians bill is $1,195.00. As you know from our letters, our physicians have authorized us to accept 50% of your balance as settlement in full. We are not credit reporting your account from June 2, 2019.
We stopped credit reporting all together and deleted your tradeline on September 4, 2023.
This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Sincerely,
Patient Engagement & Excellence Team
Initial Complaint
04/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This collection item is from a state that I never lived in and I never had an account with this company. One my equifax report the name of this creditor is not even listed, it just says creditor and has an amount. On my trans union it says ARS. I have contacted this company previously for additional information and I was not provided with any information from this company but they are still reporting this unknown account on my report.
Business response
04/29/2024
Dear *********************,
We placed an account in cease and desist status in July 2022. In addition, we investigated and re-verified the medical debt on 5 separate occasions. We do not credit report. We think you may have selected our company in error. There are 18 other unrelated licensed companies with ARS in their name.
Sincerely,
Patient Engagement & Excellence Team

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