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Business Profile

Collections Agencies

ARS Account Resolution Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for ARS Account Resolution Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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ARS Account Resolution Services has 12 locations, listed below.

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    Customer Complaints Summary

    • 394 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *** **** ** PHYS SW PA. I do not have a contract with ARS ACCOUNT RESOLUTION, they did not provide me with the original contract as requested.

      Business Response

      Date: 03/24/2025

      Dear ******* *****,

      We haven't serviced any accounts for you since 2020. We are not credit reporting any accounts for you. You have selected our company, ARS Account Resolution Services in error. 

      Sincerely, 

      Patient Engagement & Excellence Team

      Business Response

      Date: 03/24/2025

      Dear BBB,

      We haven't serviced any accounts for ******* ***** since 2020. We are not credit reporting any accounts for ******* *****. ******* ***** has selected our company, ARS Account Resolution Services in error. 

      Sincerely, 

      Patient Engagement & Excellence Team

    • Initial Complaint

      Date:02/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase a car in 2015 from Ally. 60 months term with a warranty that I dropped because it was too high. I made my car payments however at the end of the term I noticed that it was more than what it should have been $25,209.68. Immediately called to rectify instead they sent me to collections. I do not owe this amount.

      Business Response

      Date: 02/25/2025

      Dear Tauren ******,

      We acknowledge your concerns with Ally Financial however, we do not collect for Ally Financial, and we do not collect auto loans. We reviewed our records and have no medical account for you. ARS Account Resolution Services was selected in error. 

      Sincerely, 

      Patient Engagement & Excellence Team


      Business Response

      Date: 02/25/2025

      Dear BBB,

      We do not collect for Ally Financial, and we do not collect auto loans. We reviewed our records and have no medical account for Tauren ******. ARS Account Resolution Services was selected in error.

      Sincerely, 

      Patient Engagement & Excellence Team

    • Initial Complaint

      Date:02/11/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ARS Account Resolution Services. I do not have a contract with ARS Account Resolution Services. They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/12/2025

      We have no account for ***** *****. ARS Account Resolution Services does not credit report.

      ARS Account Resolution Services was selected in error. 

      Sincerely, 

      Patient Engagement & Excellence Team


      Business Response

      Date: 02/12/2025

      Dear BBB,

      We have no account for ***** *****. ARS Account Resolution Services does not credit report.

      ARS Account Resolution Services was selected in error. 

      Sincerely, 

      Patient Engagement & Excellence Team

      Customer Answer

      Date: 02/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business continues to call me even after i explained that was not a debt owed by me and asked to stop calling If this does not stop i will be filing harassment charges

      Business Response

      Date: 10/03/2024

      Dear Norman Green, 

      We regret your inconvenience, but we are not the person or company attempting to reach you. 713-870-8362 is not a telephone number we have attempted to call. That telephone number is not associated with any account in our collection system. We have no accounts for Norman Green in Texas. We respectfully suggest our company may have been selected in error. 

      Sincerely, 

      Patient Engagement & Excellence Team

      Business Response

      Date: 10/03/2024

      Dear BBB,

      713-870-8362 is not a telephone number we have attempted to call. That telephone number is not associated with any account in our collection system. We have no accounts for Norman Green in Texas. We respectfully suggest our company may have been selected in error. 

      Sincerely, 

      Patient Engagement & Excellence Team


    • Initial Complaint

      Date:09/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ARS refused to mail me my parking pass after repossession of my vehicle in conjunction with **************. I am temporarily disabled and can't retrieve it.

      Business Response

      Date: 09/30/2024

      Dear Patrick Mathews, 

      We regret your unfortunate circumstances. We do not collect for Santander and we do not repossess vehicles. You have selected our company in error. We are a healthcare collector only. 

      Sincerely,

      Patient Engagement & Excellence Team

      Business Response

      Date: 09/30/2024

      Dear BBB, 

      We are drawing your attention to this complaint so hopefully someone at the BBB can help this consumer find the correct collection agency to help them regain their disabled parking pass. 

      Sincerely, 

      Patient Engagement & Excellence Team

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeated threatening phone calls from this company. One person accused me of fraud, another illegal banking activities and a third refused to give any information. They speak disgustingly to you, then hang up on you. Incredibly rude. Threaten to seize assets, but when you ask what the call is about they refuse to give a straight answer and become loud then hang up. This is by far the most unprofessional spam style call that I have ever received. I don't owe a soul or company a dime. Double checked my credit report even in case of actual fraud... Nothing there. I sincerely hope that I am called back tomorrow again so I can record it and forward it to the ***

      Business Response

      Date: 08/23/2024

      Dear *********************************,

      Treating consumers with respect is important to us at Healthcare Revenue Recovery Group, LLC d/b/a "ARS Account Resolution Services." ************ is not a telephone number we have or use. We have reviewed all of our records and have no account for you nor have we ever made any telephone calls to your number. Per ******* ************ is tagged as a scam robocall number.

      We regret your inconvenience but are not the person or company attempting to reach you. ARS Account Resolution Services was selected in error.

      Sincerely,

      Patient Engagement & Excellence Team

    • Initial Complaint

      Date:08/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt withSOLANO GATEWAY *********** , I do not have a contract with ARS(ACCOUNT RESOLUTION SERVICES), they did not provide me with the original contract as requested.

      Business Response

      Date: 08/15/2024

      Dear *****************************,

      ARS Account Resolution Services ("ARS") was attempting to collect a lifesaving emergency medical service bill from you. ARS sent you verification of the debt details on December 30, 2021. You were registered by the hospital on November 4, 2020, and your signed patient consents are on file with them should you wish to receive them. The emergency clinicians recalled your account from us and we closed it in our collection system on June 10, 2024. We ceased all collection activity on your account on March 23, 2023.

      Sincerely,

      Patient Engagement & Excellence Team

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a threatening call from a collector. I had to call the number back 10 times just to get the right name for the company as the ***resentatives kept giving me different names. They were all extremely rude. Would not answer a simple question. Just kept making more threats. I asked to send proof that the debt was mine in writing. The *** refused. They told me to dispute it once it was on my credit. Which I have every plan to do as I feel it is a fraudulent collection.

      Business Response

      Date: 08/13/2024

      We have no account for *****************************. We do not credit report. We do not have ************** anywhere in our records and have not called it. ARS Account Resolution Services was selected in error. 
      Sincerely, 
      Patient Engagement & Excellence Team 

    • Initial Complaint

      Date:07/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for ANY balance with ARS ACCOUNT RESOLUTION. There is no binding contract with ARS ACCOUNT RESOLUTION with my written signature stating I owe ANY balance. Ask ARS ACCOUNT RESOLUTION to show proof that I signed any contract with them stating I owe a balance. I bet they won't have ANY evidence, proof or data in their system ever showing any of this. They must be removed from my credit report.

      Business Response

      Date: 07/15/2024

      Dear ***********************,

      We cannot find any active accounts for you. We do not credit report.

      If you believe we are attempting to collect an account for you, please e-mail us at ************************************* with the information you are relying upon, and we will research this matter further. If you choose to send us additional information, please include your BBB Complaint number ******** in the subject line of your e-mail.

      Sincerely,

      Patient Engagement & Excellence Team

      Business Response

      Date: 07/29/2024

      Dear BBB,

      We do not credit report and we have no active account for ***********************.

      Thank you for your time and attention.

      Sincerely,

      Patient Engagement & Excellence Team

      Business Response

      Date: 07/30/2024

      Dear BBB,

      We believe we have responded to this timely, but it is still showing up as red. Please let us know if there is anything further we need to do.

      Thank you for your time.

      Sincerely, 

      Patient Engagement & Excellence Team

    • Initial Complaint

      Date:06/27/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/18 I received a letter from a collection agency (HRRG), claiming I had a past due bill of $226.19. I have never received a bill from said place of origination (******************************). I called the number given on bill and spoke with ****. I asked to have a copy of original bill sent to me as I have no outstanding debt. I was told they could not provide that as they dont know the exact place of origin. I called LCOM and was told by ******** that I have no debt on file with them, ******** gave me a number of the ************** (************) which I called immediately. The message indicated some type of outtage and requested a call back in a week. Today the same message played to call back in a week. I can not find resolution as to where the alleged bill is from and what was the service I am being billed for. I dont know if HRRG is a legitimate company or someone phishing.

      Business Response

      Date: 07/02/2024

      Dear **********************************,

      Thank for taking the time to reach out to us.

      We are a debt collector attempting to collect the February 28, 2024 date of service for the clinicians who provided you with care and treatment at **************** of ****. Our clients are independent of the facilities where they provide their services and bill separately.

      To address your concerns, we have sent you an itemized statement via **** from the original creditor showing the total charges after your insurance adjustment for your care and treatment at ************** of **** on February 28, 2024. An Explanation of Benefits should be available from your health plan that breaks down what they paid and what they think you may owe for this date of service.

      Please note we do not credit report.

      This is a communication from a debt collector.

      Sincerely,

      Patient Engagement & Excellence Team

      Customer Answer

      Date: 07/06/2024

       
      Complaint: 21908403

      I am rejecting this response because:

      The company had sent NO verification of said debt as indicated by them. 


      Sincerely,

      **********************************

      Business Response

      Date: 07/08/2024

      Dear **********************************,

      We apologize for your inconvenience.

      We sent you a copy of the clinician's itemized bill by **** on July 2, 2024. Upon receipt of your response today, we emailed you a copy of the itemized bill. Per your insurance company's information, we are attempting to collect your deductible. Let us know if you have any questions or if we can be of further assistance. 

      This communication is from a debt collector.

      Sincerely,

      Patient Engagement & Excellence Team

      Customer Answer

      Date: 07/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
       
      I received the itemized bill from its originator and have paid the bill in full.
      Sincerely,

      **********************************

    ARS Account Resolution Services is NOT a BBB Accredited Business.

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