ComplaintsforARS Account Resolution Services

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You are reporting inaccurate and unverifiable information on my credit report. There are two fraudulent collection that is reporting on my credit report. ARS ACCOUNT RESOLUTION $77 AND ARS ACCOUNT RESOLUTIONS ******. I ask for a full discloser of this collection and i didn't receive any information about this debt. By law after 30 days this account is not mine. Cease and desist all reporting of this collection asap. You are hereby reporting fraudulent information about this debt. Stop calling me and harassing me about a debt that is not mine. I told you to stop calling me after 9pm and when you continue to call me after 9pm and harass me. Delete these accounts asap.YOU ARE HEREBY REPORTING FRAUDULENT ACCOUNTS ON MY CREDIT REPORT. Delete these two Ars account resolutions asap.

  Business response

  03/21/2024

  Dear *************************,

  Thank you for taking the time to reach out to us.

  We conducted investigations and confirmed we received and responded to 11 E-***** disputes. Per our creditor clients records, your health insurance paid a portion of each of your three family members bills in 2019 leaving a patient pay balance. We had attempted to collect the patient pay balances for our clinicians. When you provided your identity theft documentation on April 8, 2022, we closed the accounts, deleted the tradelines, and suppressed all further collections. We are not credit reporting any of your accounts, nor have we attempted to collect any of them since April 8, 2022.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ARS continues to call myself and my wife say I g that we owe money fo a pay day now loan to the company EZ Corp EZ Money for an undisclosed for over 800 dollars. Neither my wife or I have ever taken any kind of loan like that. Neither my wife or I have never seen any transactions on our bank accounts for said money. This is straight up a fraudulent cash grab that these people are trying to get. ARS continues calling extended family and friends that we know asking if they have seen or heard from us, even after I called them and explained that we never borrowed any such money and they are mistaken. I want this to stop. Please help **. The latest calll was to my sister in ************** and we live in *****. This call was on Tuesday March 5th. The calls were about myself *********************** and my wife *********************. They called her by her maiden name ****.

  Business response

  03/11/2024

  Dear ***********************,

  We regret any inconvenience you have experienced. We do not have any account for you or your spouse. We only collect doctors bills, not payday loans. There are a number of companies with ARS in their name, who are unrelated to us. It appears you have contacted the incorrect company.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC **** Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC **** Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from World Finance, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: **** I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*******************************

  Business response

  02/01/2024

  Dear *******************************,

  Thank you for taking the time to reach out to us.

  We do not have an open account for you. We closed an account we had for you in July 2022, when you advised us you were a victim of identity theft. At that time, we requested the consumer reporting agencies remove your tradeline.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For some reason I was placed in collections after a surgery in July. I received a letter last week from this company and have emailed the proof that my insurance has paid the providers in full back in September 2023. I am getting no response from HHRG.

  Business response

  01/18/2024

  Dear ***************************,

  Thank you for taking the time to reach out to us.

  We appreciate you for providing this information. We have conducted an investigation and have asked our creditor client to do the same. Our creditor client is reviewing the documentation you have provided us. Please allow us an additional 60 days to hear back from our client on their research regarding insurance payments and adjustments on your account. In the meanwhile, your account has been placed on hold. We regret that your experience with us has been unsatisfactory. Providing a great customer experience is important to us.

  Again, we thank you for taking the time to reach out to us.

  This communication is from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

  Customer response

  01/18/2024

   
  Complaint: 21140837
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business response

  01/29/2024

  Dear ***************************,

  Please allow us time to hear back from our client on their research regarding insurance payments and adjustments on your account. Your account has been placed on hold.

  This communication is from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

  Customer response

  01/29/2024

   
  Complaint: 21140837
  
  I am rejecting this response because:

  they have had ample time to see this has been paid in full to the appropriate parties by my insurance company. I have sent proof. Its not that difficult to pick up the phone and call. This has been going on too long. 
  
  Sincerely,
  
  ***************************

  Customer response

  01/30/2024

  Please keep the claim open. The collection company has not done its due diligence to verify the medical bills had been paid in full to the anesthesiologists. 

• Initial Complaint

  01/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ACS ************* PHYS SW PA. I do not have a contract with ARS ACCOUNT RESOLUTIONS., they did not provide me with the original contract as i requested.

  Business response

  01/08/2024

  Dear *********************************,

  Thank you for taking the time to reach out to us.

  We appreciate you letting us know you are disputing all or a portion of your account. We have conducted an investigation. We verified the accuracy of the information we furnished to the consumer reporting agencies. Please note we requested the consumer reporting agencies to delete your tradeline on September 4, 2023. If there is anything else we can assist you with, please write to us at *************************************.

  Again, we thank you for taking the time to reach out to us.

  This communication is from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  01/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with EMER PHYS ASSOC OF N JERSEY PC, they did not provide me with the original contract as i requested.

  Business response

  01/08/2024

  Dear *****************************,

  Thank you for taking the time to reach out to us.

  Based on our review of our clients records, we have confirmed the accuracy of the amount owed and have requested an itemized statement be sent to you. Our creditor clients record show you had no insurance for this date of service.

  Should you have any insurance documentation or information that would assist us in our review of your account please email it to ************************************** If you choose to send us additional information, please include your BBB Complaint number ******** in the subject line of your email.  Please note we requested the consumer reporting agencies to delete your tradeline on September 4, 2023.

  This communication is from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  01/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This Company has failed to validate information reporting on my credit report according to 15 USC **** and 15 USC ****

  Business response

  01/02/2024

  Dear ***********************,

  Thank you for giving us an opportunity to assist you. We attempted to locate an account with your name and address, however, the address you provided in your complaint does not come up in our system. Our company is not furnishing data to any consumer reporting agency in regard to any individual named ***********************. To provide any debt verification, we need further information to assure we are communicating with the correct party. Please email us at ************************************* and provide us with the last 4 of your SSN or your full ARS Account Resolution Services account number, we will be happy to conduct further research. When you email us, please include your BBB complaint ID ******** in the subject line of your email.

  Again, we thank you for taking the time to reach out to us.

  This communication is from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  12/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ************************* ****************************************************************************************** 15 U.S. Code ****c-2 states a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft not later than four business days after the date of receipt. It has been 30 days and you are in VIOLATION of said law because I am a victim of identity theft! Please delete these items IMMEDIATELY!TRUIST XXXX GRAIN TECHNOLOGY *** TOMO CREDIT These accounts should not be furnished on my consumer report as they are in VIOLATION under 15 U.S. Code ****b - Permissible purposes of consumer reports (a) IN GENERAL to subsection (c) any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the WRITTEN INSTRUCTIONS from consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY! Again, I ************************* state that:There is information on my credit report that is a result of identity theft. I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. I am requesting that the reporting of this information be blocked and deleted. My request to block is not being made in error; nor is my request to block the identified transactions. The identified transactions are not information related to any transaction by me as the consumer:

  Business response

  12/21/2023

  Dear *************************,

  While we regret any inconvenience you have experienced, you appear to have contacted the incorrect company. We do not service the accounts identified in your complaint. We are not nor are we related to TRUIST XXXX GRAIN TECHNOLOGY *** TOMO CREDIT.

  Sincerely,

  Patient Engagement & Excellence Team

  Business response

  12/21/2023

  Dear BBB,

  While we regret any inconvenience this consumer may have experienced, they appear to have contacted the incorrect company. 

  Sincerely,

  Patient Engagement & Excellence Team

  Customer response

  12/21/2023

  While the company may not directly handle the accounts in my correspondence, they do have consumer reports. With that being said I'm demanding said accounts be deleted for the report the have for me as a consumer. These accounts are not accurate and do not reflect me as a consumer.

   

  Thank you 

  Customer response

  12/22/2023

   
  Complaint: 21037878
  
  I am rejecting this response because:

  While the company may not directly handle the accounts in my correspondence, they do have consumer reports. With that being said I'm demanding said accounts be deleted for the report the have for me as a consumer. These accounts are not accurate and do not reflect me as a consumer.

   

  Thank you
  

  
  
  Sincerely,
  
  *************************

  Business response

  12/28/2023

  Dear *************************,

  We believe there may be some misunderstanding about who our company is. We do not have consumer reports. More importantly, we do not believe we have any information related to ************************* or any of the creditors in ********************** complaint.Thank you.

  Sincerely,

  Patient Engagement & Excellence Team

  Business response

  12/28/2023

  Dear BBB,

  We believe there may be some misunderstanding about who our company is. We do not have consumer reports. More importantly, we do not believe we have any information related to ************************* or any of the creditors in ************************ complaint. Thank you.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  12/18/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Paragon EMER SVC LLC. I do not have a contract with ARS ACCOUNT RESOLUTION, They did not provide me with the original contract as i requested.

  Business response

  12/22/2023

  Dear *******************************,

  Thank you for taking the time to reach out to us. We value our customers' experience.

  We have conducted a reasonable investigation of our client creditor's records and have verified your account information. It appears there may be an issue with your insurance coverage. We are happy to request and mail you a copy of your itemized statement. If you would like a copy of your itemized statement, please email us at: ************************************* and provide the address to which you want it mailed. We request that you add your BBB complaint number ******** to the subject line of your email.

  Again, we thank you for taking the time to reach out to us.

  This is a communication from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

• Initial Complaint

  11/30/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with the "defenders" I do not have a contract with ARS Account Resolution They did not provide me with the original contract as I requested.

  Business response

  12/08/2023

  Dear *************************,

  Thank you for taking the time to reach out to us. We value our customers' experience.

  Based on our review of our clients records, we have confirmed the accuracy of the amounts owed and have mailed itemized statements to you.

  Again, we thank you for taking the time to reach out to us. Should you have any additional documentation or information that would assist us in our review of your account please email it to ************************************* and include your BBB complaint ID ******** in the subject line of your email.

  This communication is from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

  Customer response

  12/13/2023

   
  Complaint: 20941476
  
  I am rejecting this response because:I requested ARS Account Resolution to please provide me with a copy of my signature with the creditor/provider of service to release my medical information to them I have not received this information in the letter sent to me .
  
  Sincerely,
  
  *************************

  Business response

  12/18/2023

  Dear *************************,

  Thank you for taking the time to reach out to us. We regret your dissatisfaction with our response. We have reviewed the creditor's records and confirmed the accuracy of your account information. Consistent with the requirements of the FCRA/FDCPA we sent you debt verification. While we have been communicating with you through the BBB portal, our creditor client recalled your account (ARS Account # ending in 755)/ creditor invoice # ending in 485) and we are no longer servicing that account.

  This communication is from a debt collector.

  Sincerely,

  Patient Engagement & Excellence Team

  Customer response

  12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩