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Complaint Details
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Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These people TRICKED me promising me a check for $5600 if I answered their questions. I was STUPID to believe them!! However, they never told me that they were using my info to CANCEL my health insurance WITHOUT my consent!!! The last thing the guy in the phone said is "we hope you enjoy your new insurance" and then hung up!!! I was not able to call him back. He has concelled my insurnace TWICE seriously endangering my health because it will take 45 days to reinstate my insurance. These guys are nothing but CROOKS who TRICK people. The guy who cancelled my insurance was ********************* and his NPN # is ********. Another person is *************************** NPN# ********. PLEASE stop these crooks ASAP befoe they endanger the health of more senior citizens by fradulently cancelling their insurance.
Business response
05/30/2024
We noticed you have since spoke to our Member Support team and that you policy was canceled on 4/9/24. The agent, *********************, is no longer affiliated with Enhance Health. We apologize for any inconvenience you may have experienced.Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I looked into insurance and they messaged me . Never filled out actual app or anything legal. Now I cant file taxes without some statement I do not have. Healthcare.gov shows no app since 2015. I do not know how to ensure they dont do it again as well. No idea how to fixBusiness response
03/05/2024
I apologize for the delay. We have been researching this and we received a call on 1/5/2023 and were given the following information for an application:
***********************
**************************************
***********, ** 30103
Email - *************************
Phone - **********
If this is an error, please feel free to reach out to our Member Support team at ********************************* or call us at ************.
Initial Complaint
01/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I went to file my taxes and learned that I needed a 1095A form. I was surprised to learn to this knowing that I have insurance through my employer and receive a 1095C. I called the Healthcare market place and learned that a agent Ne***** Fu** signed me up without my knowledge. I do not know if someone stole my identity or what but I never provided any information to be signed up. Because of this I now cannot file my taxes till this is resolved. I need the company to contact me as so I can get the proper information and learn what they are willing to do to resolve this issue.Business response
01/30/2024
Thank you for your review. We're sorry to see that you had a negative experience. We take all feedback seriously and will work to address the issues you raised. If you could please contact us at ******************************* so we can look into this further, we would greatly appreciate it.Customer response
01/30/2024
Complaint: 21191382
I am rejecting this response because: while I have emailed the buisness and provided the information I have not received a call explaining a call or email explaining how this happened and why seeing I have never been a customer. I need more information not just a generic email response.
Sincerely,
***********************Business response
02/03/2024
*****,
We researched this further and we received a call where your information was provided from a client stating their interest in an affordable Health Insurance Plan. We enrolled them. Now that you have brought this to our attention that you did not apply, we have canceled the plan. If you need to contact us, please contact our Member Support team at ************.
We apologize for any inconvenience you may have had.
Customer response
02/06/2024
Complaint: 21191382
I am rejecting this response because: no claims were filed on the insurance set up in my name which leads me to believe there was no caller. If this call was recorded I would like a copy of this call along with any information and forms filled out since this information belongs to me
Sincerely,
***********************Initial Complaint
01/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
******************************* Takayo ********* ID# ******** stolen my husband identity and processed health insurance application with his info from September 2022 until January ****. We received documents from *** regarding insurance through Marketplace (which we dont have) last month regarding our 2022 taxes. If not for the *** we would have never found out about her.For every three people she enrolls within the hour she receives commission of $60-$70 per person I was told.************************ should have charges brought against her for identity theft and fraud receiving money you didnt rightfully earn. Im sure we are not the only people that have been defrauded by her.Now were left fighting to clear this mess up.Business response
01/22/2024
Thank you for your review. We're sorry to see that you had a negative experience. We take all feedback seriously and will work to address the issues you raised. If you could please contact us at ******************************* with your husband's information so we can look into this further, we would greatly appreciate it. We are a leading Health **************** and have enrolled over 1 million Americans in Affordable Health Insurance and strive to provide top-notch products and services to all of our members.Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company claim to be a part of an government based program to get my personal information.Business response
01/15/2024
Thank you for sharing your experience with us. We are always trying to improve our member experience, and we can only do that with your feedback. It looks like you spoke with your Member Support team on 1/9/2024 and they answered your questions. Please feel free to reach out to ********************************* or call ************ with any further comments, concerns, or suggestions you wish to share.Business response
01/17/2024
Thank you for sharing your experience with us. We are always trying to improve our member experience, and we can only do that with your feedback. It looks like you spoke with your Member Support team on 1/9/2024 and they answered your questions. Please feel free to reach out to ********************************* or call ************ with any further comments, concerns, or suggestions you wish to share.Initial Complaint
12/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I heard that this was a scam they had me send them a copy of my driver license and I am concerned they said I would get free insurance ***** Bluecross if a scam I want to report the false advertising thst lure me for **** dollars. Please investigate and if a scam shut this company down report them to the necessary people. They are lying about giving **** card out on the site that takes you to themBusiness response
12/21/2023
Thank you for your feedback. We apologize for any misunderstanding you may have experienced. We strive to provide top-notch products and services to all of our members. We offer affordable health insurance to millions of Americans. We do not tolerate mis-leading advertisements. We will be sure to take your feedback into consideration as we work to improve the quality of our offerings.Customer response
12/29/2023
Appreciate the response because this overwhelmed me as I felt a scam was being implemented because of the advertisement. Thanks DebraCustomer response
01/02/2024
Better Business Bureau:
Appreciate the response because this overwhelmed me as I felt a scam was being implemented because of the advertisement.Thanks *****
Initial Complaint
11/28/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I signed up with healthcare coverage through a licensed agent. That same day my information was stolen and I was registered in a different plan without my authorization or knowledge. The date of the incident is November 7th, 2023. The insurance company is Enhance Health, the agent attached to the policy is ********************************* and his license number is *******Business response
12/08/2023
Thank you for your review. We're sorry to hear about your negative experience. We take feedback seriously and are committed to providing excellent service to all of our members. We apologize for any inconvenience you may have experienced and have taken corrective action for the issue you raised. Please do not hesitate to contact our Member Support team for any additional questions.Customer response
12/11/2023
Complaint: 20929006
I am rejecting this response because: this company illegally stole my personal information and canceled a healthcare plan I had through The Marketplace and signed me up for a different plan without my consent or knowledge. This company puts people finical health at risk and steal illegally steal commission for other agents.
Sincerely,
*************************Business response
12/13/2023
Thank you for your response and making us aware of this issue. I wanted to add some additional information to clarify the actions we have taken. Since receiving your complaint, we have canceled the **** Marketplace plan we enrolled you in and placed your account within our internal sales system into an "inactive" status to ensure that you are not re-enrolled as one of our members during future open enrollment periods. Enhance Health is committed to maintaining the highest standards of ethical conduct and compliance in all our interactions, and we apologize for any inconvenience we may have caused.Customer response
12/18/2023
Complaint: 20929006
I am rejecting this response because: none of what was just stated in the response sent by Enhanced Health acknowledges my original complaint. My original healthcare plan was terminated without my permission and then my information was stolen and ******, a member of their team, illegally forged my name and Signature on documentation.
There is nothing in this situation that is legal.
Sincerely,
*************************Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is able to change and cancel insurance on the marketplace without the owners permission. My insurance was canceled unsuspectedly and when I called to find out why I was told that this company had put me down on their insurance and canceled my marketplace insurance when I did not ask them to. I called this company three times to find out how they were able to cancel my insurance and they hung up on me all three times.Business response
11/05/2023
Thank you for your feedback. We apologize for any difficulties you may have experienced with us and your calls to our sales team. We take all feedback seriously and are committed to providing excellent service to all our members. We are unable to find your account without additional information. Please reach out to your Member Support team at ********************************* or ************ for us to look into this further.
Sincerely,
***********************
Enhance Health
Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I receive 3-6 calls a day from your company. Each calling from a different number with the same message and call back number left. I have asked at least 10 times to be removed from your list and the calls continue. I have personally called the 888 number and asked to be removed. I have been on the National do not call list since 2019. I block every new number that calls. It is constantly interrupting my work day and can not continue. I have included just a few screenshots of the voicemails and numbers. I have a list of over 22 numbers blocked now.Business response
09/25/2023
Thank you for your feedback. We apologize for any difficulties you may have experienced with us. We take all feedback seriously and are committed to providing excellent service to all our members. We have added your number to our internal Do Not Call list. We'll continue to work to improve the quality of our products/services.Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have never heard of this company before today. An insurance agent by the name of ****** Madame **** (NPN ********) affiliated with this company somehow got a hold of my personal information and submitted a health insurance application without my knowledge or consent. ****** Madame **** then proceeded to enroll me into a BlueCross BlueShield plan, again without my knowledge or consent. I have no idea who this insurance agent is or how they obtained my information. I received notice from Healthcare.gov that an application was submitted, after which I received an email from Enhance Health with a reference number and this agent's name stating my eligibility verification was completed.I don't know if this Company is in the business of submitting fraudulent insurance applications or if this agent acted independently. A complaint has been filed with the state ********** of **********Business response
09/25/2023
Thank you for your feedback. We apologize for any difficulties you may have experienced with us. We take all feedback seriously and are committed to providing excellent service to all our members. We investigated the issue you raised and made changes to ensure it will not happen again. Thank you for bringing this to our attention.
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Customer Complaints Summary
16 total complaints in the last 3 years.
14 complaints closed in the last 12 months.