Business ProfileforJazwares, LLC

..Brand: Star Wars ..Product: Micro Galaxy Squadron ..Item Description: Light Armor Class Series 3 Box Set includes limited edition chase and rare I am writing to file a complaint against Jazwares regarding a recent incident related to the release of a collectible product. On April 17th, Jazwares Vault advertised the release of a particular collectible item to be ordered on April 26th, 12:00 PM Eastern Time. However, upon attempting to purchase the item at the specified time, I encountered several issues that have greatly diminished my satisfaction with the company. Despite diligently refreshing the webpage as the release time approached, I found that the item appeared to be sold out when I attempted to make the purchase. Additionally, upon further attempts to add the item to my cart, I encountered error messages, preventing me from completing the transaction. This frustrating experience persisted for over an hour, during which the item intermittently appeared as available, only to encounter the same error message upon attempting to purchase.It was later revealed that Jazwares Vault had opened the release earlier than advertised, resulting in confusion and disappointment among customers who had planned to purchase the item at the specified time. This deceptive practice not only caused inconvenience but also eroded my trust and loyalty towards the company. I believe that Jazwares should take responsibility for their misleading advertising and ensure that future releases are conducted in a transparent and fair manner.