Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I toke 2 vehicles in to him (mikes garage) 8 months ago before moving to Panama city . A 2012 Chevy impala need engine work was inform it was ready for pick up ,he gave me price of 1300$ when time to ask to pick up he gives me excuse again on why I can't, 2012 Hyundai Vera Cruz was taken to his shopping for a radiator and starter when asked about it he gave me a price of 930$ and say to me its ready and when iam ask and ready to pick it up he gives me a reson saying why not ,for 8months this has been going on with phone calls daily him saying he call back and never do, I always have to call them when he give me another excuse what i believe to be lying ,employees never seem to know anything about my vehicles, only the owner Mike has information when I call that seems not so good with me .need help getting my vehicles back to me the

  Customer Answer

  Date: 01/19/2023

  The situation was resolved the owner informed me my vehicles are ready to be picked up..

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m June2022 I took my 2000 Honda Accord to ****’s Garage to get the transmission replaced. **** gave me an estimate of $1700 dollars to replace the transmission with a used certified, transmission from a reputable used parts dealer , with a one year warranty. So I paid him$1700 cash. So I picked up my car with transmission #1 and as I was driving home I noticed transmission was slipping, and making a knocking noise. So I called ****, and it took him several weeks to finally get my car back in to replace the transmission with #2. So now car is at shop, almost 4 weeks. I kept begging this guy to please fix my car and he kept telling me, tomorrow, tomorrow, next week. Finally I picked up my car like In July, and as I was driving home transmission #2 was making a knocking noise and slipping.. I have warranty **** said . So he said , this time he was gonna replace the transmission with a new, clean chrome, remanufactured transmission from the assembly line. I said ok. My car was there for 5 weeks just sitting there in the mechanic shop lot. Finally he called me to pick up the car with Transmission #3. So as I took the car home , the transmission was slipping and knocking, and was going in and out of gear. . When I got home, I looked at transmission and realized it was the same, old greasy transmission #2. So I was angry, this time of took **** another month to get my car on 11-2-22. It’s now 11–9-22 and after talking with **** the owner , he is saying he can’t replace my transmission or refund me my $1700 cash. This has been going on 6 months, I’ve been lied to every single day by this guy, he does not want to fix My tranny or mycash. This is transmission #4. There was supposed to be a new remanufactured transmission. This owner has been lying to me repeatedly for6months, 4 transmissions. My car is sitting in his parking lot right now again, and hasn’t looked at my car in 2 weeks. I want my money back . This guy is scam artist liar. Doesn’t know anything about mechanics

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2009 Dodge Challenger ****’S GARAGE on 6-23-2022 because I had a problem with my a/c. It was not blowing cold, and when I stopped the air gets hot. So **** the shop owner looked at my car and told me the evaporator was bad and had to be replaced. So he Gave me a written estimate for replacing the evaporator, valve and Freon. He told me everything would be fixed , and blowing ice cold. The estimate parts and labor was $745.88. So I **** him cash. So 2 days later he called me to pick up the car, and when I drove home I noticed the car had the same exact problem. Only blowing cool when I’m driving the car, when I stop the car gets hot. So I called the shop(****) , he told me to bring the car back in 2 days. 6-27-22 So now I he looks at my car, and gives me estimate now to fix my a/c again. This time he gives me an estimate for a new condenser parts and labor $449.05. So I paid him cash again. So the next day I pick up the car again, took the car home , and noticed the car had the same problem. So now he says he’s gonna fix my ac, he said it was my compressor now. But I had already replaced the compressor, earlier this year, and it was a new mopar compressor. , . So he had me take the car to him after a couple of weeks, because he kept throwing me off, and just ignoring me. So I took the car there, in August this year and now he says it’s a sensor, , and he told me to pick up the car, and he ordered to sensor part for me. It’s been until now, 11-8-22, and I went there today, and he told me he’s busy, he has the part, and it’s in a warehouse, which is a lie, because all the parts go directly to the store. So he says he’s too busy to work on my car. So now I paid this guy$1200 dollars to fix my a/c and he refuses to fix my car, he misdiagnosed my a/c problem, and scammed me out of $1200 dollars and now he refuses to fix my car a/c problem now. This guy is the biggest scam, fraud mechanic shop in Tallahassee. All this guy has been doing to me is lying to me.

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2004 Honda Accord to Mikes Garage on May 19; 2022after he fixed the a/c on my 2015 Honda Pilot a day or two before and experienced reasonable and quick service. When he called to tell me the cost, I was a little shocked that it was more than double what he had charged for the other car, but was great full he was able to fix it. When I got to the shop to pick up the car, the price had jumped again and I told the person behind the counter that was not what I was told on the phone, so they called Mike and explained and Mike said to take some off, which they did. It was still higher than expected. I paid $635.24 in cash and have the receipt. A few days later, my daughter came to Tallahassee to get the car and drive it back down to our home in Zephyrhills, near Tampa. Within two weeks the a/c stopped working, but I was traveling and not aware until I returned home at the beginning of July, at which time I informed Mikes garage by email of the situation. He told me to find a local shop to diagnose the car and get back with him. I found a shop and emailed a link to it to Mike so he could see if it was the right kind of shop and he responded that I lived in Tallahassee and needed to bring my car to his shop for the repair. I was shocked. I had told him more th@ once that I liveD in the tampa area link to the shop I sent him is in Zephyrhills, not far from my home, where the car is all the time. No response from him in almost three weeks, even when I follow up - qi have all the emails and have only communicated with him that way. I want my money back so I can get the a/c fixed since he is clearly not interested in helping or being responsible and accountable.