Business ProfileforFuel Fitness Tallahassee

In December 2022 I purchased a month to month membership for myself for $150/month that included 4 personal training sessions per month. I got covid right after I joined. Couldn't use the gym. Trainer-******* *old me she would make up December owed sessions with me + 1 free from joining. 1/17 the gym charged me $200 for my membership - had to call to get $50 refunded, which they did. On 1/23/2023 I added a membership on for my spouse no training for $27.99/month. No contracts on either. No commitment on either. Trainer was unprofessional - several instances of unprofessional behavior, she brought her child with her and that child was on floor, other members brought kids and either left them unattended in lobby or had on floor. Her husband came to pick her up during one of my sessions and she cut it short 10 minutes. On 1/25 my card was charged for another $200. ***** the manager told me it was for extra sessions and when I told him that Jazz was to have been making up classes missed for covid he told me he didn't know - not my problem she didn't communicate with him. I also have a disability and ******* was to have told another trainer about it for a class, but didn't when I went to class he had no idea. ***** had opened duplicate accounts for me and my card didn’t work many times to let me in gym. In discussing issues with ***** on 1/25 I told him we were going to cancel our memberships due to service quality Mid-February My husband still had not used the club. ***** told me we should stop using and he would refund the $27.99, the $200 overcharge and $112.50 for the unused portion of mine for January. ***** said he’d call back, but didn't. Never got another call or response from ***** who claims to be the ’manager’ of the club. I only received the $200 refund of overcharge - he's still not returning calls or emails regarding remainder $140.49 owed. A friend who also belongs told me that they consistently double charge him on his membership.