Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My college daughter rented a room in an apartment at Alight West Tenn from August 2022 through July 2023. I was her guarantor. My daughter paid her rent every month on time. In June 2023, she was assessed for damage to a couch for over $300. The couch is a faux leather couch. It was in bad condition when she moved in and the condition was about the same when she moved out, maybe a bit of normal wear and tear. Also, my daughter was assessed a cleaning fee of $250 for “pet odor” in the carpet. My daughter has never owned a pet. My daughter told me that all 4 roommates were charged these fees. Apparently, one of the roommates had a cat and supposedly told the management office that it she had a cat in the apartment for a while. Since I was disputing the extra charges, I paid the July rent (on time) using ********* instead of the portal, since I wouldn’t pay through the portal without paying the assessments. I have been harassed by a collection agency for the past month and am completely disgusted. We were excellent tenants who paid on time every month. My daughter is extremely neat and quiet and is not responsible for pet odor or to replace a clearly old and cheap couch.

  Business Response

  Date: 06/06/2024

  Please see the attached response. 

  Customer Answer

  Date: 06/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: My daughter’s room never had a cat in it. The information is blatantly false. The lease does not mention furniture, my daughter is not responsible to replace furniture that was left behind. 

  Regards,

  ****** ****

• Initial Complaint

  Date:01/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TALLAHASSEE WEST 10 ----- I am submitting email correspondence that was deleted and never read by the General Manger ******* ********* maintenance requests for the roach infestation and picture of the roached in the apartment. I am unable to live in the apartment because of health reasons the issue imposes. After 6 months an no resolution, I am at a loss of what to do, the complex will not fix this issue. I am now paying for somewhere else to live due to the negligence. At this point I only want out of my lease so I can be somewhat that doesn't impose a health risk. I have also been told, 1.23.2024, there were no managers on duty to speak with or to read the email that was sent, for the rest of the week, by a gentleman named ***** who is from what I understand a manager, but my mother called an hour later and there was a manager that was spoken to. J***** leasing manager. there have been several in person complaints made about the infestation as well as other issues that have not been addressed.

  Business Response

  Date: 02/06/2024

  Alight West Tenn (Tallahassee, Florida) is an apartment community managed by The Scion Group.  On ******* *** **** we responded to the complainant directly.  She is a resident at the community who has raised health concerns regarding an earlier pest control issue in her apartment.  

  
  As explained in the attached letter, Alight West Tenn arranged pest control treatment upon learning of this issue in ******* ****, and also offered to provide the resident a transfer to a new apartment.  She declined the transfer at the time, but we offered this option again.  Alight West Tenn also provided professional cleaning of the current apartment on ******* *** ****, as noted in the letter. Also, we previously responded to an identical BBB complaint (#********* that she filed in Chicago, which was closed on ******* *** ****.

  Customer Answer

  Date: 02/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Alight West 10 and the Scion group continue to try to say they have responded to the issue and have made ALL efforts in order to resolve the problem. A transfer was offered at my expense, for a problem of their fault, I could not afford a transfer! After moving expenses, rent and the in general cost of wasnt it wasn’t possible. The problem persisted, several verbal and maintenance request were put in regarding the roach infestation, as well as resident issues, that involves stealing and smoking pot and others living in the apartment. Nothing was ever done and has not been done. And now I am being charged for damages from others still having a roach problem, it’s never ending with this place. All the while I’m living else’s where and merely keeping my personal items here because there isn’t room for them at the place that I am staying, I go back-and-forth to get close and drop clothes off as well as other items as I need them. It’s a problem with the pot smoking since my employer now has made a comment about me, smelling like it from the entire apartment smelling like it. The issues here never end. 

  Regards,

  **** ***

  Business Response

  Date: 02/13/2024

  Alight West Tenn (Tallahassee, Florida) is an apartment community managed by The Scion Group.  We have responded to the complainant directly on ******* **; Jan**** *** ******** ** ******** ** ******** *; and ******** *** ****.  As explained in our prior correspondence to the complainant directly, Alight West Tenn arranged pest control treatment upon learning of her concerns in ******* ****, and again on ******* *** **** and ******** ** ****. We have repeatedly offered to transfer the complainant to an alternate apartment in the Alight West Tenn community. 

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an issue of significant concern that has arisen during my tenure as a tenant at Alight West Tenn. My reason for writing is to address what I perceive to be ************** ********* I have experienced as an international student and a long-term resident of Alight West Tenn. In January 2023, I signed my fifth and final lease, I documented the room's condition upon arrival. The former tenant, residing in the common area, verified her recent move-out from the room she had occupied for two years before my arrival.Throughout my stay, I took it upon myself to sanitize the room and submitted multiple maintenance requests to address various room-related issues, rendering it habitable for the duration of my occupancy. My lease officially ended on July 25th, and I physically vacated the premises on July 8th. Despite my request for a walkthrough prior to departure, I was informed that no staff members were available.To my dismay, on August 15th, I received an email containing an attached letter asserting my liability for the replacement of the bedroom carpet and a full bathroom cleaning, the charges totaling $591.50. I believe that these charges were intentionally targeted towards me as an international student, taking advantage of my limited rights and resources in the United States. It appears that Alight West Tenn is endeavoring to coerce me into assuming responsibility for repairs that fall under their jurisdiction. Upon my arrival on January 6th, I did not find a room in pristine condition with brand new carpeting, contrary to their claims. Furthermore, the photographic evidence provided fails to depict any noticeable issues with the carpet. The quality of these images makes it challenging to ascertain whether any issues depicted are genuinely due to the condition of the room or a result of unfavorable lighting or angles. I am eager to engage in dialogue and work together toward a positive resolution of this issue.

  Business Response

  Date: 09/22/2023

  The ***** ***** is part owner of and managing agent for *** *********** ********** ***, *** Alight West Tenn. The referenced complaint has been forwarded to me for response. Please direct all future correspondence in this matter to my attention.

  The complainant was a resident at Alight West Tenn under a Housing Agreement that expired in July 2023. After her move-out, our staff inspected her apartment to prepare for incoming residents for the 2023-24 term.  At the time of our inspection, we charged the complainant for extra cleaning and for carpeting replacement based on observations made by the staff inspecting the empty apartment.  But upon further review, we agree with the complainant that these charges were not justified given the condition of the apartment and we have removed them from her account. We have so informed the complainant. This was a simple error on our part, not a form of **************, and we emphatically deny having engaged in ************** ********* with regard to the complainant or any other resident at Alight West Tenn.

  Based on the foregoing, we consider this matter resolved and respectfully request that the complaint be closed. I can be reached at ************ or by email at ************************* if there are any further questions. 

   

   

  Customer Answer

  Date: 09/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ********* *******

   

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented an apartment for my *** ******* ****** who is attending college at ****. Alight claimed they allowed pets with approved paperwork. My *** presented his paperwork for his cat which was initially approved. Later Alight asked my *** to submit additional paperwork AND have the psychiatrist call them to verify that my *** needed the pet. There was also a pet fee charge of $200.00 that was added on November 15th 2022, that was not part of original lease, and which increased daily until paid. We were told that once paperwork was approved, the fee would be refunded. They did not approve any of his evaluations that were submitted by two psychiatrist, one of whom was a doctor on campus. They cited that it was because he did not have multiple visits ( a history ) with any of these doctors to show a psychiatric problem requiring emotional support. In March 2023, they charged all 4 roommates $350.00 each for a couch damage and replacement which was paid. Now at end of lease they are charging another $150.00 for the same couch, and additional fees to paint and sanitize the rooms. Total additional charge of $425.00. Alight West Tenn refuses to work with students or family or remove predatory unfair charges. They do not answer phone calls, and when told by student that couch damage was reported at move in, to the manager, their response was that it was not documented and that the manager was no longer employed there. My husband and I have spoken with the managers at the apartment and the main office with no good resolution of charges to a non working student renter. Please help us and help other potential student renters at the apartment in ***********. This is very predatory business practice. My *** did not have any problems at his dorm or the other apartment he had with the same pet before Alight West Tenn. Please investigate. Thank you ******** ******