Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this car 6 weeks ago and problems ever since. I just want it take to Proctor Honda and fixed correctly by a Certified Honda dealer. Bought a car from **** and was told that everything was straight on it. After having the car only 2 weeks, the front end of the car caused the driver side door to not shut (possible previous wreck). After they took it in the back, they did something to fix it. Not even days later, all warning lights came on. Took it back to them and they had their service center in the back supposedly fixed it. But all they did was reset codes and tell me it’s fixed. It did it a second time and this time, we took it back to them and they told me to take it to Auto Tech. All they did was change a spark plug and said the issue is fixed. And for the third time, all warning lights came on again! At this point me and my husband said they better take it to the Honda Dealership. So they finally did and a lot of problems came up, instead of having Honda fix all the problems, they declined all services and took the car back to Champion where it currently is. I have called for the past 4 days and no one can tell me what’s wrong with the car exactly (Honda dealership gave me a copy of what’s wrong with my car and what they provided Champion with). I would like to have my car fixed at a certified Honda dealership, not the back of their shop and paperwork of what has been done to my car given to me. In not any of those instances have I received service records of what has been done. Once it is supposedly fixed, I want it rediagnosed so I can see if the issues have been resolved. Also, the list of things wrong given to me by Honda listed over $3500 worth of things wrong with the car.

  Business Response

  Date: 12/04/2024

  Dear Ms* **********,
  

  Thank you for your letter regarding the complaint filed by ***** ***********s. We appreciate the opportunity to address the concerns raised and clarify our position. We take all customer feedback seriously and are committed to resolving any issues promptly.
  

  We understand that Ms. ************ has experienced significant frustration with the 2018 Honda Accord she purchased from our dealership. We sincerely apologize for the inconvenience this has caused and for any confusion regarding the repairs performed on her vehicle.
  

  At Champion Auto Sales, we take pride in providing high-quality pre-owned vehicles to our customers. We thoroughly inspect each vehicle to ensure it meets our standards before sale, and customers are given the opportunity to inspect the vehicles as well. As part of our sales process, we inform customers that all vehicles are sold AS-IS, with the option to purchase a service contract for additional coverage.
  

  As previously mentioned, Ms. ************ purchased the vehicle AS-IS and declined to purchase a service contract. Attached you will find the buyers guide stating "AS-IS" and the wavier of service contract form. When she reached out to us regarding her vehicle's issues, we made every effort to assist her and resolve the matter to the best of our ability. While the majority of the items listed in the Honda diagnostic report were related to preventative maintenance, we addressed the immediate issues as a gesture of goodwill, including repairing the injectors with OEM Honda parts and performing the necessary repairs in-house.
  

  Since the date of the concerns raised by Ms. ************, the issues with the vehicle have been addressed, and the necessary repairs have been completed. The vehicle is now in Ms. ************’s possession.
  

  We remain committed to providing excellent customer service and ensuring our customers drive away with fully functional vehicles. We value Ms. ************’s business and are hopeful that we can restore her confidence in our company. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us at *************
  

  Thank you for your understanding and for allowing us the opportunity to resolve this issue. I wish you all the best and a Happy Holiday season.
  

  Sincerely,
  

  ***** ******
  Finance Director
  Champion Auto Sales
  ************ **************************

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Honda Insight on 5/31/24. ****** assured me I would not need any major service on the car for at least 6 months when I asked about the left wheel feeling a little strange. He said it is because it is a hybrid and there is nothing wrong with the car. There was a light on for the Safety Restraint System during test drive. ****** said it is from detailing as they remove seats and belts but informed me they would take care of that. He let me drive off the lot without repairing it. I came back the following business day and their mechanic could not fix it. They sent me to Dealership for recall as they believed that was the issue. Upon service at dealership, I was informed there was $2800 worth of work that needed to be done, the car was in an accident, and some indication that sensors had been tampered with in the vehicle. The car was unsafe to drive b/c the airbags would not deploy due to a damaged SRS unit, seatbelt tensioners were broken, and CV axel boot needed replacing. Champion Auto refused to pay for service at Honda and insisted they do repairs even though their mechanic could not diagnose the issues. I paid out of pocket for the repairs with no resolution from Champion Auto. They offered $600 towards it and then stopped responding to me. Upon servicing at Honda Dealership, they found that the speed sensor for one of tires was spliced and reattached. They also found that when they repaired the wheel from the accident it was forced into the car causing metal damage on the wheel hub and bearing, costing an additional $1000. They outright lied to me when I asked if this car had any issues and they risked my life had I been in an accident without functioning airbags or seatbelts.

  Business Response

  Date: 06/26/2024

  
  Thank you for reaching out to us regarding your recent vehicle purchase from Champion Auto Sales. We apologize for any inconvenience you have experienced and appreciate your patience as we work to address this matter.
  After reviewing your request for a refund of the $3,000 down payment, we regret to inform you that we are unable to accommodate this request at this time. Our efforts to facilitate the necessary repairs to your vehicle were disrupted when we were informed of your preference to have the repairs conducted at the OEM dealership's service department, rather than by us directly. Consequently, we have returned the ordered parts in accordance with this decision.
  We understand that there may have been a misunderstanding regarding the repair process. It is our policy to ensure that all repairs are conducted through our approved channels to maintain quality and compliance with dealership standards.
  In recognition of the inconvenience caused, we would like to extend a one-time goodwill gesture as a token of our commitment to your satisfaction. We are prepared to offer you a $600 check to assist with the repair costs you will incur at the OEM dealer. It's important to note that this offer is made in good faith and is contingent upon maintaining the AS-IS agreement that was signed by all parties involved at the time of sale. By accepting this gesture of goodwill, you acknowledge that the AS-IS agreement and buyer guide will remain in full effect, and Champion Auto Sales will be held harmless from any future claims related to this issue.
  Please let us know how you would like to proceed with receiving this gesture of goodwill. We remain dedicated to finding a mutually agreeable solution and ensuring your satisfaction.
  Thank you once again for your understanding and cooperation in this matter. We look forward to your response.
  Warm regards,
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle I paid the Dealer 3,000.00 for a down payment. One or two days after I purchased vehicle the head lights needed to be adjusted. I took vehicle to Body shop to get them adjusted and was told I needed both headlight housings needed to be replaced and the headlights cannot be adjusted. I notified the Champion Auto Sales and they agreed to have the vehicle looked at and they said they were going to pay to get it fixed. Champion Auto Sales keeps giving me the run around saying repairs needed to be approved by the General Manager. When I call to speak to the General Manager I keep getting the run around. I have left a message and still not getting a call back. I want my 3,000.00 back. I am a disabled veteran and they took advantage of me.

  Business Response

  Date: 05/16/2024

  We fixed the issue for the customer out of good well we installed new head lights, and the customer was satisfied

  I apologize we got hit with the tornado on Friday and been scrambling since

  Customer Answer

  Date: 05/16/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: The business knew we needed the whole headlight assembly and they sent us to a auto repair shop got an estimate then they kept giving us the excuse that they needed to send me information to manager. After several calls and left voicemails Champion Auto sales never responded. Also vehicle cannot be driven at night since housing for headlights is still broken all the dealer did was replace bulbs, but since housing was not fixed lights cannot be adjusted and is unsafe to drive at night.

  Regards,

  ******* *********

  Business Response

  Date: 05/30/2024

  
  Good Morning,
  
  We sincerely apologize for any inconvenience **** ********* has experienced with her purchase of the 2021 Hyundai Tuscan on April 10, 2024. It's our priority to ensure customer satisfaction, and we regret that there have been issues with the vehicle.
  
  We want to clarify that the vehicle was sold "As Is" with no Dealer Warranty, as indicated in the attached documents, including the buyer guide and the We Owe form. We made every effort to disclose this information prior to the sale to prevent any misunderstandings.
  
  While we understand **** *********'s concerns, we must emphasize that any potential coverage for the issues encountered would be outlined in her service contract. We've already taken the initiative to have the vehicle inspected and installed new headlight bulbs as a goodwill gesture. However, we acknowledge that this may not have fully resolved the matter to **** *********'s satisfaction.
  
  We recommend that **** ********* carefully review her service contract to determine if the issues she's experiencing are covered. Should she have any further questions or require assistance, our team is here to help facilitate the process and address her concerns.
  
  Once again, we apologize for any inconvenience caused and appreciate **** *********'s understanding and patience as we work towards a resolution.
  
  Sincerely,
  
  Champion Auto Customer Service Team

  Customer Answer

  Date: 06/04/2024

  I am sending an estimate from body shop.

  Customer Answer

  Date: 06/04/2024

  I want the complaint reopened. I will be submitting more evidence in this matter.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put money down on a car that was supposedly reliable transportation! A day later the vehicle wouldnt start up!

  Customer Answer

  Date: 01/25/2024

  . I just want them to refund me my money so I can go to another dealership and get reliable transportation because they lied to me and sold me a lemon and I dont feel as if I owe them anything if I let lot and the very next day, the vehicle wouldnt run at all completely. Im in a bind Im in the process of losing my job because I cant keep up with these expensive Ubers and Lyft drivers that Im paying to get there. Also, I dont have time to be home trying to run the company down to make sure you know they do the right thing within the 30 days.  Before it runs out and they dont want to do anything about it and Im left with the bad vehicle. I am a young ambitious lady, trying to come up and make ends neat! Without transportation I have nothing and working at Amazon warehouse fulfillment center. They dont play about not showing up or doing leave of absence with a non-good excuse.!

  Business Response

  Date: 02/06/2024

  This Issue has been resolved with the client we came to a resolution of cancelling the sale and refunding the customer their down payment 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There were several issues with the truck I purchased and they told me they would fix them ASAP. They never fixed the issues. I went down there followed up with a note and still no one responded to my note nor have the issues been resolved. I would like the issues fixed that were promised. I was also told I had warranty and the paperwork says I don't so I am assuming they lied to me and that this a fraud.

  Customer Answer

  Date: 01/22/2024

  They are avoiding my calls and I would like to know if I this can be escalated?

  Business Response

  Date: 01/31/2024

  Good afternoon,
  I hope this email finds you well. I want to extend my sincere apologies for any inconvenience you may have experienced. Upon reviewing our records, it appears that the vehicle you purchased was sold "as is" with no warranty, and no specific commitments were made on the "We Owe You" form. ATTACHED 
  We have made diligent efforts to reach out to you to address any concerns you may have had with the vehicle. Unfortunately, we were unable to connect as scheduled for your appointment.
  We understand that issues may arise after the purchase, and we are committed to assisting you to the best of our ability. Please let us know a convenient time for you to reschedule your appointment so that we can evaluate the issues and explore potential solutions.
  Once again, I apologize for any inconvenience this situation has caused. Your satisfaction is important to us, and we are here to support you through this process.
  Thank you for your understanding, and I look forward to hearing from you soon.
  Best regards,
  

  Customer Answer

  Date: 02/02/2024

  The drivers air bag is defected and would not open if I was in an accident. It's illegal to sell a vehicle that has a faulty air bag. 

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ****** **********

  Business Response

  Date: 02/06/2024

  As stated before with all the documents that has been submitted the vehicle was sold as is and the we owe you is clear that say N/A 

  Business Response

  Date: 02/06/2024

  we asked the customer to take the vehicle to one of the shops we use for evaluation and i told them that we can try to help with $250 toward the repair out of Goodwell 

  Customer Answer

  Date: 02/07/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: it's illegal to sell a vehicle with a non working air bag. 

  Regards,

  ****** **********

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/12/2022 I purchased a 2014 GMC Yukon xl and paid 2500 down to get a dependable vehicle - ****** ******* sold us the vehicle when i finally completed the paperwork and drove the vehicle home to ***** Ga not more than 50 miles the vehicle started to make a loud squeaking noise and I contacted the dealership and they told us to bring the vehicle back they kept it for the remainder of the week and i went back to pick it up on n 04/19/2022 about 3:40 pm or a little after and they said it was fixed and if i had anymore problems out of it to call them or call the warranty people that they sold me at the time of purchse. my vehicle started making a noise about 10/08/2022 so i called the warranty people and they said send the vehicle to a auto shop to have it diagnosed and once ****** diagnosed the vehicle it is about 4378. 00 to repair the level ride compressor, the rear lift gate, front and rear shocks and the superior protectio plan is only wanting to cover one part for the sway bar. i called ***** at Champion Auto ************** and he said unfortunately they can't help. I was under the impression that the vehicle was fixed when we picked it up and the suspension warning is still showing on the vehicle and the warranty that we purchased will not fix it and he said well you have had it six months, but when I purchased it i was expecting these issues as i thought we were being sold a good quality vehicle.

  Business Response

  Date: 10/27/2022

  Good Afternoon ***** 

  in respond to this complaint made by Andre Sigler on October 20,2022 complaint ID # ********

  this vehicle was purchased on April 12, 2022 and a service contract for 24 month or 24,000 miles was also purchased for the vehicle through superior protection plan, however we sold the vehicle as is with out any dealer warranty as you will see attached , I also attached the we owe form which clearly show that we did not make any promises of future repairs, with that being said it is very unfortunate situation, however this vehicle had 134,807  miles at the time of sale and its a used vehicle with mechanical components, that are liable to break down and no way for us or any dealer to guarantee those as we were not the one who manufacture those parts that is why we suggest the service contract to clients to help in these unfortunate situation however those contracts will only cover certain items which the customer has a copy of unfortunately we can not grunted the vehicle, 8 months after the sale, as most of these items listed in the complaints are normal wear and tear items and maintence items 

   

  thank you 

  *** ******