Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an insurance reduction class, where they mail you a certificate to send to your insurer. I completed the class on 1/2/25 and as of 1/20/25 they have not sent the certificate. I sent a ticket to discuss this and they closed it without contacting me. I called their 800 number and it just hangs up on me. This sounds like a scam.

  

  Business Response

  Date: 01/24/2025

  I understand Mr. ******** concerns, and I want to assure you that we are doing everything we can to resolve the issue as quickly as possible.
  As far as being able to reach us, we’ve been in the process of implementing a new phone system, which may have caused some temporary difficulties. Our team is still getting acclimated to the new system, but we also offer other ways for Mr. ****** to contact us, such as email and live chat, for any inquiries or concerns.
  This morning, I called Mr. ****** and left a message to address the matter of his missing certificate. It could be an issue with an incorrect address or a delay with the postal system. Regardless, we are committed to ensuring all of our customers are completely satisfied with both our products and their delivery.
  For Mr. ******** convenience, I’m including our direct number here: ************* We look forward to resolving this matter as soon as he contacts us.
  Thank you for your understanding,
  ******

  Customer Answer

  Date: 01/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: they have yet to call me as they stated.  I have not been contacted by them even after trying to reach out via email as well.  Attached is a copy of the email I sent on 1/21/25, it is now 1/24/25 and there has been no response.  They have not contacted me or responded to my attempts to contact.  It has been 21 days (15 business days) and they have not provided me with the certificate I need to give to my insurance company.  So far, I have paid for a class, completed it, and not received the documentation required from this company to get the promised insurance discount.  They are frauds.

  All they have to do to fix this problem is overnight a certificate to me at the address they have on file.  They have not and have not even attempted to solve the problem.

  Regards,

  ****** ******

  

  Business Response

  Date: 01/24/2025

  I have spoken to Mr. ****** this afternoon and we have started the resolution for this issue.

  I have verified Mr. ******** mailing address and will send his certificate by 2 day **** so we can track. I have also advised Mr. ****** that if he has any further questions or concerns regarding his certificate to reach out to me directly by phone or email.

   

  Thank you

  ****** ******

  Head of HR/Business Operations

  Customer Answer

  Date: 01/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ******

   

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $23.95 on Jan 2nd **** to take a 6-Hour online ******** Internet ***************** Reduction Course. I began the course on the morning of Jan 9th. I got up to about 3/4 of the way in and had to complete a routine Keystroke Analysis test in order to re-verify my identity and continue the course. I typed the Keystroke Analysis (field where you type in a given phrase and the machine determines your identity by the speed/accuracy with which you type it) perhaps a little too fast or too well or both and it determined I wasn't who I said I as and locked me out of the course, providing a number to call the business, speak to someone and get my identity re-verified so I could resume the course. The number does not work at all. There is also a chat-bot on the site that is completely unresponsive, also I sent emails to 2 different addresses associated with the business and got no reply. This is a complete rip-off. I either want my money back or to be able to resume the course where I left off, that is if that the certificate I would receive at the end is even valid which I'm extremely suspicious about at this point... Thank you.

  Customer Answer

  Date: 01/12/2024

  Hi. You can drop the case now; the line for the business wasnt working that day because they were experiencing extreme weather. I was able to get through the following day and ultimately able to complete the course. No refund needed

  

  Business Response

  Date: 01/12/2024

  Good morning,

  I see the complainant has sent an updated message. He has in fact completed the course and received his completion certificate.

  On Tuesday we were in the extreme weather zone, we lost phone, power, internet and our office was shut down for the day with a message left on our website.

   

  Thank you

  *************************

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 15, 2023 I registered for a Driver Safety Class on American Safety Institute website. I was charged twice within 1 minute for this class. I called the 800 number on the website and there was a message that they were closed. So I sent an email on 12/19/23 to their customer service (********************************) and explained the problem and asked for a refund and got no response. Since it was so close to Christmas I figured they might be closed for the holiday, so I called again on 12/19/23 at 2pm and a msg said they were closed. I sent another email and also sent a message directly through their website, all of which never got a response. I was taking the course and got locked out for some reason and the website said I have to call to get it unlocked, but it was after 5pm. I sent a message through their website, and I called today 1/5/24 at 12:37pm and the message said they were closed again, so I left a message on their voicemail. Again no response. I went to their website today at and tried to chat online, and nobody answer, called a different number and finally got a person and explained the situation and that I was unhappy with their service. The person I spoke to said she did not have authority to issue a refund but she would send a message to her Supervisor. I got an email this afternoon saying they issued me a refund, but the refund is $10.00 less than I paid TWICE and I want my full refund.

  

  Business Response

  Date: 01/11/2024

  Good morning,

  Unfortunately when *** ***** attempted to contact us by phone we were closed for the day or closed for lunch.  The person who responds to live chat and online messaging was unfortunately unavailable due to illness.

  Our office hours are M-F 8:30 am to 4:30 pm, closed from 12:00 pm to 12:45 pm for lunch.

  The refund was issued minus a standard processing fee of 10.00.

  We do apologize for any inconvenience to *** ***** but all standard procedures were followed. Only one attempt to call our office during business hours was made.

  Please take in to consideration the situation our live chat and online customer service operator was in by being sick.

  Customer Answer

  Date: 01/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  I should not have to pay a fee on a charge that was an obvious error in the first place. I wasn’t asking for a refund for a class I signed up for, I was overcharged for the same class twice. So I deserve a FULL refund.

  Regards,

  ***** *****

  

  Business Response

  Date: 01/17/2024

  We have issued *** ***** a refund of the remaining 10.00 that we charged for a processing fee, (which is standard practice). *** ***** clicked her pay now button more than once which resulted in duplicate payment.

  Customer Answer

  Date: 01/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *****

   

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not delete account after request

  

  Business Response

  Date: 09/15/2022

  Please see attached