ComplaintsforParagon Contracting Services, LLC
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Complaint Details
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Initial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I just received a new account on my credit report from this company that passed it off to a different agency the account was from 2018 and its been over 5yrs it was taken off my credit in 2023 why is it back I live in Florida and the statute of limitations is 5yrs its against the law to recharge a debtor after 5yrsBusiness response
06/14/2024
HI
I am not able to locate an account for the name given. Is this the correct name. Is there any account number that can be given for us to look up the account?
*******************
Patient Service Senior
Customer response
06/17/2024
My full name is ************** ******* and the amount is 1817 I dont have a account number its based in ************ flBusiness response
06/18/2024
I have located your account and I will have these account closed with the collection agency, thank you.
*******************
Patient Service Senior
M6989617937
Customer response
06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Paragon Contracting Services. I do not have a contract with Paragon Contracting Services, they did not provide me with the original contact as I requested.Business response
06/11/2024
Dear **************
I have located your account and the ******************** rendered was for 11.11.22 at ****************************************************. You were seen by our physicians which is Paragon Contracting Services LLC who does the billing for er physicians. A statement was sent on 12.5.22 for the $1361.00 for the date of service rendered. You may follow up with the facility to retrieve your medical records and any signed documents due to billing thank you.
Humbly yours,
*******************
Patient Service Senior
Alcoa Billing Center
**********************
**********, ** 37777**********
Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They claim I visited the ** for chest pains on July 9, 2023. Which is impossible because I have never been to the **/hospital. I have called several times, and sent in a fraud report to my insurance. I am so confused with how they got my information. Did someone steal my information and they are just a fraudulent company, or did someone steal my identity and actually go to the **? This has caused issues with my life insurance company because they think I have chest pains, and I do not! The fact that people can commit insurance fraud and it effect your life in this manner is pure evil and lack of care for other humans. I pray that God deals with the people who run this company as they are defrauding everyday people who live stand up lives and mind their own business! Can someone please contact me so that this can be resolved? I don't care if you keep the money stolen from me and my insurance company. But this is effecting my daily affairs, and I never went to the hospital!Business response
04/29/2024
Dear ****************
I am unable to locate your account with the name provided. Can you provide and account number? Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.
Humbly yours,
*******************
Patient Service Senior
Alcoa Billing Center
**********************
**********, ** 37777Customer response
04/30/2024
Complaint: 21640382
I am rejecting this response because: I do not have an account number. I was never contacted, I never received any mail, nor any phone calls. I only saw the charges on my UnitedHealthcare member dashboard, where United stated I owed Paragon Contracting roughly $200, which was my out of pocket cost for the fraudulent claim.Also, I just called the phone number and provided my name and date of birth; and was told by the agent that I AM NOT IN THE SYSTEM! Which furthermore proves the insurance fraud that took place.
Sincerely,
***********************Customer response
05/01/2024
My birthdate is 05/16/1994Business response
05/06/2024
I am sorry, I am not able to locate an account by the name and date of birth. Do you possibly have our account number?Initial Complaint
04/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with PARAGON CONTRACTING SERVICES LLC , I do not have a contract with WAKEFIELD & ASSOCIATES, they did not provide me with the original contract as i requestedBusiness response
04/29/2024
Dear ********************
I have located your account, and this is for an auto accident on 10.8.21. We ran your auto insurance and they never responded. You can also call our ******************************* at ************ for more information on your account.
Humbly yours,
*******************
Patient Service Senior
Alcoa Billing Center
**********************
********************
6921419237Initial Complaint
03/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to request verification paperwork and proof of original consumer contract with my signature on it. I would also like to know the method you used to verify this account. I am making this request in accordance with my rights under the Fair Credit Reporting Act (FCRA). As a consumer, I have the right to request verification of any information on my credit report that I believe to be inaccurate or incomplete. I would appreciate it if you could provide me with the following information: 1. Verification paperwork: Please send me copies of any documents you used to verify the account. This could include credit applications, contracts, or any other relevant paperwork. 2. Method of verification: Please explain the method you used to verify account. This could include contacting the creditor directly or using a third-party verification service. 3. Proof of original consumer contract: Please provide me with a copy of the original consumer contract, with my signature on it. Thank you for your prompt attention to this matter. I look forward to receiving the requested information.Business response
04/01/2024
Dear Mr. **************** have located your account, and you were seen at St ********************* on 3.1.21. You were given a 60% uninsured discount, and we also sent you several statements to advise of the balance for $607.20. If you feel that this charge is incorrect you can contact the facility and provide us with patient not seen information from the facility. At this time, you owe the remaining balance. If you have any questions, you can call our ******************************* at ************
Patient Services Senior
*******************
Customer response
04/02/2024
I'm formally requesting a validation of the alleged debt that your company claims I owe, as referenced above. This is not a request for "verification" or proof of my mailing address, but a request for validation made pursuant to the Fair Debt Collection Practices Act.
Please provide me with the following information:
1.Detailed explanation of what the alleged debt is for, including the services provided and the dates of service.
2.A detailed calculation of the amount you claim I owe, including an itemization of all charges and fees.
3.Copies of any documents that show I have agreed to pay the alleged debt.
4.If applicable, a verification or copy of any judgment.
5.Identification of the original creditor.
6.Proof that the Statute of Limitations for collecting this debt has not expired.
7.Evidence that your company is licensed to collect debts in my state, including your license numbers and the name and contact information of your Registered Agent or Agent of Service.Furthermore, I request that all communications from your company to me regarding this matter be in writing and sent via the ************* ************** to the address noted in this letter. I am also requesting that no telephone contact be made to my home or my place of employment. Please be advised that any telephone communication, including computer-generated calls or correspondence sent to or with any third parties, will be considered harassment and will leave me no choice but to consider taking legal action against your company.
Thank you for your attention to this matter. I expect your written response within 30 days of the receipt of this letter.
Initial Complaint
02/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Im not liable for this debt with paragon contracting services , I do not have a contract with paragon contracting services or owe them any money . They did not provide me with the original contact as requestedBusiness response
02/12/2024
Dear ****************
I am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.
Humbly yours,
*******************
Patient Service Senior
***** Billing Center
***************************************
**********, ** 37777Customer response
02/12/2024
Better Business Bureau:
DOB 11/27/1997Customer response
02/12/2024
DOB 11/27/1997Business response
02/12/2024
Dear Mr. ****************** have located your account, and it seems that you went to the emergency room on 5.22.21 and received service from our ** physician. Per the papers that you signed at the ** you gave us permission to treat you as well as bill you for the services rendered. You can obtain your medical records from the facility for treatment rendered by our physician. We have sent you statements to the address provided in this complaint. If you feel this is incorrect you will need to follow up with the facility you were seen at and dispute the information sent by them.
Humbly yours,
*******************
Patient Service Senior
***** Billing Center
***************************************
**********, ** 37777
**********Initial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: ******************** Account Number: 1166****Sincerely,***************************Business response
01/24/2024
Dear **************
I have located your account and I see that you have multiple invoices with us. Can you please verify what dates of services you are questioning that is on your credit report. We do the billing for the ER physician, and you have been seen by our physicians on several occasions. I see that you have also received our uninsured discounts on some of your invoices as well and has yet to pay those account. You can also call our ******************************* at ************ for more information on your account.
Humbly yours,
*******************
Patient Service Senior
***** Billing Center
***************************************
**********, ** 37777
5966985930Initial Complaint
01/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have a $1952.00 amount in collections that says opened on July 3, 2023 with no other information. From Paragon Contracting Services. After an internet search I see they collect monies for medical physicians. I have had my identity (wallet) stolen twice in the past 3 years. Ive had health insurance for the past 5. There is no additional information on the credit report and I have never received a bill or call about any debt. My ID has been stolen twice leading me to believe this is a fraudulent charge, especially since I did not see any doctor from January 2023 to December 2023. My DOB is 01/06/1987 my maiden name is ********, my middle name is ******. Please remove this Hippa violation from collections, because if it is a medical bill, I never authorized any physician to share any medical information with a 3rd party.Business response
01/02/2024
Dear **************
I am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.
Humbly yours,
*******************
Patient Service Senior
***** Billing Center
***************************************
**********, ** 37777Customer response
01/02/2024
Complaint: 21084025
I am rejecting this response because: I already provided all that information in the complaint. 01/06/1987 since this company obviously lacks reading comprehension.
***********************************************Business response
01/10/2024
January 10, 2024
***** Billing
********************************************;
********** ** 37777
Complaint number 21084025
To whom this may concern,
My name is ***** Love, I am the Patient Services Supervisor. I have reviewed your comment along with the account. Due to the date of service we here at Alcoa was not serving this physician at the time, however we are now. I have sent an email to Pallino the collection agency who has the account. I have asked them to please write off the charges, and if they have placed this on your credit to please have this removed immediately. I have also asked them to send you a copy of the deletion letter for your file. I cannot say what the previous billing group did or did not do regarding the account, but I have reached out to the agency requesting this be written off and deleted from your credit immediately.
On behalf of the now physician group, we do humbly apologize for any and all confusion this has caused you. If there is anything else I can do please do not hesitate to let me know.
Sincerely yours
***** Love
Patient Services Supervisor
Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is **********. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.Business response
12/13/2023
Dear **************
am unable to locate your account with just the name and address. Can you provide your date of birth so I can locate your account more easily? You can also call our ******************************* at ************ for more information on your account.
Humbly yours,
*******************
Patient Service Senior
***** Billing Center
***************************************
**********, ** 37777Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am not liable for this debt $1,189.00 with *********************** they dis not provide me with original application like I saidBusiness response
12/05/2023
Dear ******************
I have located your account for date of service 7.14.22. We have a 0 balance for this date. Can you advise if your insurance was used by someone else?
Humbly yours,
*******************
Patient Service Senior
Alcoa Billing Center
**********
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Customer Complaints Summary
205 total complaints in the last 3 years.
19 complaints closed in the last 12 months.