Complaints

• Initial Complaint

  02/10/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought headlights that they required me to return after sending me the wrong ones to begin with. I paid and have receipts from *** for new box and shipping so they couldnt say the item or box came back damaged. We did get refunded the price of headlights would Like my shipping ins we paid them refunded and what I spent. They tried once to say the lighting changes the pictures but its very clear to see what we received was NOT smoked lenses as advertised and in my uploads

  Business response

  02/11/2025

  This has been resolved for months.  The customer is confused over what they purchased.  We shipped the product they ordered and they did not want them because they think they are different from what is on our website.  This is our best selling headlight part number for over ten years and this is the first complaint.  No problem, though, per our policy any customer has 30 days to return a product they do not want for a refund.  This policy also includes a 20% restock fee on any return.  We waived that fee for this customer.  The customer also got "free shipping" when they ordered from us.  We lost money as the shipping cost of this item was almost $75.  We cannot refund what the customer paid because they did not like the item.  I will be honest, this is one of the worst experiences with a customer we have ever dealt with here going on 20 years.  Both ******** and her husband/boyfriend were on the initial call and both were berating our customer service agent over this issue.  We are finished with this customer.  It is time to move on.

  Customer response

  02/12/2025

   
  Complaint: 22922149
  
  I am rejecting this response because: it was just recently refunded, but I should be refunded the money I spent to send out lights that were the wrong ones to begin with. Lighting, bad quality picture it stated smoked lenses which we did NOT get. So out a little over $100. I should be paid that 
  Pictures of ordered and received 
  Sincerely,
  
  ******** *******

  Business response

  02/12/2025

  The past is the past, the future is now, time to move on.

  Customer response

  02/13/2025

   
  Complaint: 22922149
  
  I am rejecting this response because: And this is why Im here. They just want to brush it under the rug like there wasnt a mistake and I have to take the shipping wrongniitem back to them on my dime. 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  12/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a set of Recon Taillights for my 2022 **** F350 DRW truck on November 25 for over $500.I received the lights approximately on November 28. On November 29 I paid to have a local body shop professionally install the taillights. That same day it was noticed the drivers side tail light was not properly working (turn signal would not work and the light wouldn't flash when appropriate to function of truck). The light would come on and brake light worked but no other function worked. It was also noticed that the same light had moisture building up in the inside. It was suggested to take the truck to the **** garage for a computer reset and a computer diagnostic check on Monday December 2. **** garage testing showed no truck failure, and that the taillight was defective, ****** from ************** emailed the company with its findings. (Confirmation of receiving the email and its findings were confirmed by second sales manager at Recon I spoke with). I immediately called Recon that same day to inform of the issue and ask for a replacement light to be sent. They have yet to send a replacement to date and refused to send a new one unless I provide a video or take out and send back bad light. I explained I could not do that due to the truck being at the **** garage and then going into storage for the winter. I made it clear that I wanted this matter resolved so that it wouldn't be an issue trying to take care of roughly six months later when the truck came out of storage. The first Sales Manager I spoke with did say that a confirmation from the garage would be sufficient, but when I had the garage send it, the garage never received a response back. I have spoke with two Sales Managers via the ************** **************** Number. Both refused to send new light unless I send a video. Both were very disrespectful by hanging up on me and both made unprofessional condescending statements to me. To date no resolution nor have I received a replacement.

  Business response

  12/13/2024

  We are very sorry the customer is having an issue, however we will need the light back to test before we can ship a replacement.  We have been in business for 20 years manufacturing and selling truck lighting and far more often then not most issues are either connection issues or install issues.  We certainly stand behind our product and will repair or replace the light if it is defective.  We sympathize with the circumstances of this customer but if his ********************** is going into storage for the winter it should not be an issue to ship us back the light and he will have a light that works when his truck comes out of storage.  The install is no more than five minutes and only requires a screwdriver.  We have spent quite a bit of time during the busiest time of the year trying to explain this to the customer.  Unfortunately, he believes his time constraints are much more important than our company policy.  Again, we want him to have a beautiful set of functioning lights but he will need to follow our warranty policy if he believes his product is not functioning as it should.  

  Also, for the record, anytime a vehicle is taken to the dealership with an issue,  they will always place blame on any aftermarket products.  It is the low hanging fruit and how they operate.  Our taillights function the exact same way as the *** product and the truck and computer can not tell any difference.

  Customer response

  12/13/2024

   
  Complaint: 22680368
  
  I am rejecting this response because:  I have explained to them several times I do not a have access to my vehicle as it is in storage for the winter.  They say the have been in business for 20 years there track record based on numerous formal complaints is not favorable.  they have not stood behind their products in the past with other customers nor have they with me.  I have the findings from **** garage to support the faulty lights (which they have been sent verification, notified me verbally having received it and acknowledging the faulty findings) I also have the support from the body shop who installed the lights (this was done on purpose so that I would not be blamed for faulty installation as they tried to infer), they too stated they were not working and the problem I am having has been verified by them to be a ongoing problem with their products.  They say if the truck is in storage there should be no problems removing and returning the lights. They do not accept the fact that I do not have access to the vehicle while in storage.  It is being stored with my 5th wheel at our local fairgrounds. If they care so much as they would like people to believe, we wouldn't be in this situation and they would have done the right thing by sending a new one.  I will be more than happy to return the faulty tail light to them in the spring.. I can have the truck returned to the shop to install the new light (if they send me one) so that I may pull the faulty one after the new one is installed and then will be able to return it after the swap of products.   If they want me to have a beautiful set of functioning tailights, they would make sure I have what I paid for.   
  
  Sincerely,
  
  ****** *********

  Business response

  12/16/2024

  Sounds like a plan ******. When you get your truck out of winter storage, please contact us and return the light and we will test and repair or replace as needed!

  happy holidays.

  Customer response

  12/17/2024

   
  Complaint: 22680368
  
  I am rejecting this response

  I am responding to the email sent to me on 12/17/24.  I was not able to respond in the link, so I am responding with this email.  I am not accepting their last response, it is unacceptable. They once again are avoiding any responsibility, refusing to cooperate, and have not offered any resolution other than they will do nothing without a return.  Their last correspondence stated they would look forward to doing something in the spring.  Spring is too late; the matter needs to be resolved promptly when brought to the business's attention.  I do not trust this company to do the right thing after an elapsed time frame, they have not done the right thing to date, their track record speaks volumes.  I suggested returning the bad taillight in the spring after I do a swap with a replacement they send me now.  They have once again avoided the issue and refuse to send a replacement out. 

  
  

  Sincerely,

  **** *********

  
  
  Sincerely,
  
  ****** *********

  Business response

  12/17/2024

  We will 100% handle this customer issue but do to the nature of the product we manufacture and sell we must have the "defective" item back first to test.  I have been in this business for 17 years and 98% of the time a customer is having an issue it is due to install.  With that being said we will certainly make sure the item is fixed or replaced if it is defective.  We cannot handle any of this until the part is returned.  How is that hard to understand.  Unfortunately the world does not revolve around your timetable ******.  We have been very patient trying to help you out, and it is in no way our fault that you are storing your truck for the winter.  We stand by to help you and have been crystal clear on how to do that.

• Initial Complaint

  11/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After reading the website description on the fitment of the side mirror lights I decided to purchase a set. As we all know, In most cases pictures do not always show true and accurate fitment. That being said, I put in the year make and model of my truck and ordered a set. When the lights showed up they was not for my truck as it has curb assist lights and the Recon lights do not. I requested to return them with a return shipping label provided by the seller (Recon) and was told that is not their policy. I then explained I wanted a full refund upon my returning the item. They then explained that there would be a 20% restocking fee. I agreed (at that time) that I would pay shipping and they could refund my full amount paid for said item. I was told no because I (as the consumer) did not do my homework before the purchase. So, Now that I have wasted more time i am requesting a full refund AND a supplied shipping label. I do also have the rude emails saved of the gentlemen If those are needed. I own 2 businesses which both are A+ with the BBB and I would NEVER be ok with my customers being treated like I have by **********************

  Business response

  12/06/2024

  The customer ordered a product from our website and we shipped the two products he ordered.  The mirror lights he ordered do not have a spotlight feature and our website ****** states the features of our light(the spotlight not being one of them).  This light will still work in his truck as advertised, but we certainly understand if he does not want to lose the function from his stock lighting.  Our return policy is ****** stated on our website and requires the customer to ship back any returns through their preferred shipping carrier and assuming the product is still new and resalable will be refunded less a 20% restock fee.  Unfortunately we have to charge this fee to cover the expense of processing the return which includes workers time in inspecting and the cost to repackage the parts in new packaging so we can put it back into inventory.  

  The typical return window is 30 days which is December 6, but we will extend this for Mr ******** for an additional 10 days until December 17.

  Customer response

  12/06/2024

  I will keep them and sell them before I pay shipping and a Restocking fee. It should not be the customers job to research each vehicle and options said light "properly" fit or do not fit! You lost a very good customer and many more to come over ******...   Good Day!! I will no longer waste any of my time on this!!

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a third brake light for my RAM truck. I installed it which was very simple only 2 screws. Im a contractor and mechanic so I am very capable of installing a light with two screws. The next day it rained and the light leaked and got my headline wet. I contacted Recon via email and also had the displeasure of talking to ****. I explained the issue and he insisted that I didnt install the light properly. I assured him I know what I was doing. I told **** that I wanted a refund for the product because it was defective. I did not want an exchange because I didnt want the risk of a water leak from another Recon product. **** send me the return form (I had to pay for shipping) I filled it out and returned the light about two weeks after I received it. Recon received the light and I didnt hear anything after 10days so I followed up with another email to ***** He advised that they did receive the light and asked what I wanted to do (mind you I already emailed him several times about a refund and filled out the return form and put it in the box as requested stating it was defective and I wanted a refund) and I said a refund. **** actually called me on the phone and told me there would be a 20% restocking fee. I told him there is nothing to restock because its defective and shouldn't be sold again and that I wouldnt accept the 20% restocking fee. I told him I was a repeat customer and cant believe how they treat their customers. He then told me there would be no refund. I replied and told him I will have to dispute the charge with my credit card and hung up. All I was looking for was a full credit for a defective light that I paid to ship back and was denied. Apparently I am not the only one that has had issues with this company selling defective product and not refunding the money. I apparently am not the only one who has had the displeasure of dealing with ****. Do whats right, refund money for defective products and support your customers.

  Business response

  01/25/2024

  We are very sorry *** has had such an issue with this product.  We have sold thousands of these and have very few issues.  When the product is installed it must be pressed very firmly into the body of the truck while tightening the screws to fully compress the gasket and provide a good seal.  If the product was defective then we would get 10 calls a day with the same issue.  Two of our employees have the same light installed on their own trucks for years with no issues.  

   

  With that being said, we will provide *** with a refund for his trouble.  Normally our policy for a warranty issue would be to replace the item which is the process **** was relaying to the customer.

  Customer response

  01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it is a full refund and not charged the 20% restocking fee. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Wednesday 09 January **** I ordered a set of fender lights, they were in stock and available on their website and I completed my order. I received a conformation email for my purchase from recon and then another email stating my item was on the way with a tracking number from ****** Today Tuesday ******************************* stock on their website and my item had still not even been picked up yet so I called ***** and they told me that recon had not dropped off or arranged for the package to be picked up. I then called recon and they told me that the item was back ordered and they cant ship what they done have.

  Business response

  01/31/2024

  We contacted the customer directly and explained the situation with his part being on backorder.  We shipped it express service to ****** last week and it was delivered yesterday!

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a black out light kit for my 2019 GMC DENALI truck they first sent 2 of the 3 items for the right vehicle then made me pay to ship back then when i got the right tail lights within the first week the driver side stopped working i called they sent me a little piece told me replace but before that piece showed up the other side went out these tail lights where $799 dollars for just those the whole kit was almost $ ***** dollars i called again they refuse to take old ones back and send me new so i left bad review they repeatablly keep sending me Recon Emails i have asked them over and over to take me off there list they respond with there living rent free in my head this last time i told them i was going to report them to the BBB they have sense keep sending me Email about there products

  Business response

  04/26/2023

  We are very sorry about the issues the customer has had.  I find it hard to believe anyone here would have emailed a customer and told him that 'we are living rent free in his head' but if could attach that email then disciplinary action will most definitely be taken on that employee.  As for the email issue.  There is a link at the bottom of every email that lets the customer unsubcribe from receiving future emails.  As soon as he clicks that link he will cease to receive anymore correspondence from **.

  Customer response

  04/27/2023

   
  Complaint: 19958284
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  04/28/2023

  Here is a couple emails were they said exactly what they say they havent they are lying just like there products a lie 

  Business response

  05/02/2023

  I have spoken with the employee on the email and he will never respond to a customer like that again.  With that being said the response was due to some very, very strong and offensive language from the customer(still does not make our response right).  

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When you buy cheap knock-off versions of LED tail lights, chances are that you will not get a warranty with the product. If you encounter an issue, you will be left to fix or replace it on your own at full cost. That is not the case when you shop at RECON.All of our products are covered by our limited warranty . We stand behind our products and the promise to our customers that you receive lights of the highest, most consistent quality when you purchase from RECON, the number 1 choice for high-quality tail lights. We are here for you each step of the way during your shopping experience. Your warranty is not true? I did what you asked by reinstalling the tail light. I was lucky I didnt get a ticket when I was pulled over for a faulty tail light. Its at my expense. I have decided that I do not want any of your products! I will share on every social media platforms, that you do not stand behind your products. I had these tail lights for less than 3 months. I understand its a snow plow truck and got used a lot this winter. But then your lights do not stand up on work trucks. I would change your policy, lights only work on non-work trucks. You get a 1- star review for your crappy defective product. Its your product, its within the 3 month period. I have pay to ship back? The light worked then it started to not work, now it doesnt work? You asked for pictures.. I sent them. Next time just ask to send product back to you. Im jumping though hoops. You do not stand behind your product.

  Business response

  03/23/2023

  We have had the pleasure to speak to ************** a few times regarding the issue he is experiencing.  From the pictures the customer sent us, it appears that he needs to replace the resistor box and wiring(very simple plug and play installation) which we offered to ship him at no cost.  He has declined that and the only other option is for ************** to ship back the defective light so that we can test it and repair or replace it.  We are 99% certain that our offered shipment of the replacement resistor box will fix his issue.  Not sure why he is refusing our help.  From our conversations with this customer he does not seem to be a very rational man.  He claimed to be broadcasting the multiple service calls yesterday on his 'podcast'.  

  Again, we are more than happy to fix his issue, but he seems to not want our assistance.

  Customer response

  03/23/2023

   
  Complaint: 19635936
  
  I am rejecting this response because: they continue to insult me. What kind of company would say this to a customer. "Not sure why he is refusing our help.  From our conversations with this customer he does not seem to be a very rational man."

   

  Here is the timeline of events.

  Jan 27,2023 order taillights.

  Jan 30 received taillights.

  *arch 15,2023 pulled over because driver side taillight was not function correctly.

  *arch 16 Contacted Recon (AMG ***** my message...

  "I order these lights and left tail light already went out on the bottom half. 
  What is the warranty on this item."

  *arch 17,2023 Response from Clay * at Recon Truck Accessories

  "*****,
  
  Can you send me a picture showing the issue so we can take a look."

  *arch 17 my response.

  "Yes Ill do it this weekend. " I'm in *********, its cold and snowing. my truck doesn't fit into a garage.

  *arch 20,2023 Sent pictures and said, "nOw it doesnt work at all. I put my factory lights back in when the bottom went out. So reinstalled lights to show you. It doesnt do anything now. Except back up light. Here are photos and videos."

  *arch 21 response from ******, "Nothing on the driver taillight is working? Have we tried cleaning/checking the connections of the taillight plugs?"

  *arch 21 I responded with, "Yes I did that. The upper half of light was working. The bottom half went out. After I got pulled over I changed both lights back to stock. 
  
  
  Yesterday when it was nicer out I changed them back. I even put them on opposite sides. 
  
  
  Light wouldnt work at all."

  *arch 21 Clay * response, "I can have you send the taillight back for further testing, if we get it and its defective then I will send a replacement under warranty.
  
  Fill out attached form and put inside the box that needs to be sent back."

  SIDE NOTE: The key word is "IF", they aren't even 90 days old. Thery are less than 45 days old. Already not working! Send NEW lights, with a return shipping label. Ill back the defective lights. Who knows when the driver side light went out, could been the next day.

  *arch 21, me, "I guess I have to pay for shipping then?"

  *arch 22 CLAY *, ***** is correct."

  *arch 22 *E,

  "Warranty (recon Warrenty)
  When you buy cheap knock-off versions of LED tail lights, chances are that you will not get a warranty with the product. If you encounter an issue, you will be left to fix or replace it on your own at full cost. That is not the case when you shop at RECON.
  All of our products are covered by our limited warranty . We stand behind our products and the promise to our customers that you receive lights of the highest, most consistent quality when you purchase from RECON, the number 1 choice for high-quality tail lights. We are here for you each step of the way during your shopping experience.
  
  
  (*E) Your warranty is not true? I did what you asked by reinstalling the tail light. I was lucky I didnt get a ticket when I was pulled over for a faulty tail light. 
  
  
  Its at my expense. I have decided that I do not want any of your products! I will share on every social media platforms, that you do not stand behind your products. I had these tail lights for less than 3 months. I understand its a snow plow truck and got used a lot this winter. But then your lights do not stand up on work trucks. I would change your policy, lights only work on non-work trucks. 
  
  
  You get a 1- star review for your crappy defective product. 
  
  
  Its your product, its within the 3 month period. I have pay to ship back? The light worked then it started to not work, now it doesnt work? You asked for pictures.. I sent them. Next time just ask to send product back to you. Im jumping though hoops. You do not stand behind your product. 

  CLAY * response, "How am I not standing behind our product?
  
  I need the light back for testing, if its defective I will send you a replacement under warranty, very simple. Not sure how that statement indicates that we dont stand behind our product.

  (*y Response)

  "I will pay to have it shipped back. I do not want a new replacement when you find out the product is defective. I would like a full refund. You can tell by these pictures that the fault is with the exposed boards. "

  and I sent more pictures this time showing the defect!

  CLAY *, "We do not refund for defective product per RECON Policy. If the issue is just the resistors I can send you replacement resistors today no problem."

  *E, "I can see other negative reviews having the exact same problem. I will send back your crappy product. You can send me replacements. I sell on **** and by a better product, hopefully one built in ******* not from ******. Its defective you send me a Fed-ex label to return for defects."

  CLAY *, "Quick question. Do you think RECON would be inclined to help someone who continuously calls RECON a crappy product? I am not sure how you think the best way to receive help from a company is to keep insulting them.  Very odd.
  
  I have already provided you the information on how to return the product. Fill out attached form and put inside the box that needs to be sent back. If we get the lights back and they are defective we will either fix or replace the light for you at no additional cost."

  SIDE NOTE: I called his product crappy once! not continuously. His response " I am not sure how you think the best way to receive help from a company is to keep insulting them." The product is crappy it failed in less than 3 months! Seems like a very sensitive company! Guess he got participation trophy growing up. not a real 1st or 2nd place one. Who responds this way? I'm the customer and I'm upset I spent $600 on taillights. Spent more because I didn't want cheap crappy lights. Should have bought Spider Lights, way cheaper by $300-$400. **************** is way better! *y friend has Spider Taillights, his went had the same corrosion and they sent him brand new taillights... after 2 years of having them. THAT CUSTO*ER SERVICE ************!!!!  *ine are only 45 days old. And I'm jumping thought hoops!

  (*E), "I can see other negative reviews having the exact same problem. I will send back your crappy product. You can send me replacements. I sell on **** and by a better product, hopefully one built in ******* not from ******. Its defective you send me a Fed-ex label to return for defects."

  (*E), "The 1st thing when I emailed on warranty, shouldn't be to take pictures. You should send it back to us. But instead I Had to wait until it was somewhat nice out. It's winter in *********. I could have just sent it back. But you wanted pictures on the non-working taillight. So I feel like I'm jumping through hoops for a defective product that you stand by. Now you offer to send the resistors out. It's a known defect. By looking at other reviews now, this is a common thing, including the warranty. I'm insulting you. You are insulting me. I guess you wish it happened within 4 months then you could just deny the warranty completely.? Well, it didn't. Stand behind your product. A company should not insult a buyer or threaten them for being upset. It's a $600.00 product! Did you test every light before you sent them out to me? *ost likely not. It comes from ******, and you ship it off. Defects are going to happen.
  
  
  At no additional cost? except to ship it back to you. Will I get refunded my shipping?"

  SIDE NOTE, Then I called and put them on my podcast. Asked if it was okay. Both ***** and ****** said YES. **** just kept talking over me, saying what "do want me to lose my job. You want my wife and kids to starve."  What can i do? I said send me NEW lights and send back the other ones. Clay * NOPE! I then said these are from ******, do you test them before they leave your facility? Clay  wouldn't answer. Them after 20 minutes of running around the conversation. ****** said Yes, we test every light at our facility here, before sending them out. LIE!!! I then requested the owner's email or voicemail. **** refused and said no way. It was a lot more talking, but this sums it up.

  ****** then emailed me again after he hung up on me. saying "*y lawyer is requesting the name of your Podcast. What is the name of your Podcast?"

  *E, "Sure send me your lawyers' info. Ill have my lawyer contact yours. Your company is a joke!"

  *E, "We are waiting for lawyers contact info.? Until we receive this info, I wont be able to attach podcast, like I said I would do."

  CLAY *, "*****,
  
  
  I will not be pursing legal action through my personally attorney, so that information i will provide at this time. We all look forward to listening to your podcast."

  END OF CO**UNICATION!

  They are not willing to work defective products! Really send it back now. They will figure out something and not even give back my non-working product. 

   

  Send me new taillights with a return shipping label. Ill send back your non-functional taillights. they are less than ****************************************** find a new business!

   

  **********;

   

   

   

   

   

  Business response

  03/24/2023

  This is very simple.  The issue simply needs a new resistor box that we have offered to ship which has been refused.  If the customer wants to ship his light back then we can test it and repair or replace it.  No need to make this more than it is.

  Customer response

  04/04/2023

   
  Complaint: 19635936
  
  I am rejecting this response because:

  It is very simple. the product is less that 90 days old. The rear light failed or resistor. I don't care, send me a new light and ill send back the faulty lights.
  
  Sincerely,
  
  *********************

  Business response

  04/17/2023

  We have offered to fix the issue for the customer but he refuses our offer.  How in the world is this unresolved?

  Customer response

  04/19/2023

   
  Complaint: 19635936
  
  I am rejecting this response because:

  Its one way or no way. This company is a joke! ****************** gets a zero! Owners get a zero. Product a zero. All around a toilet bowl full of crap! 
  

  Engineered in *******? Built in the good old ******. Expensive Trash!

  
  Ill lose the $500, knowing and sharing to others to not use Recon and get LiT. Or Recon get TRASH. 

  Sincerely,
  
  *********************

   

  Garbage Company! Crappy warranty. 

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a set of fender marker lights from gorecon.com in april 2022 shortly after purchasing my 2022 gmc ****** ****hd. These lights sat on a shelf for about 4 months before being installed on the truck when the *** black textured fender flares were change for *** painted flares. This work was performed by an exceptionally qualified body shop at the end of august 2022. In late november, november 28, my left side parking lights blew a fuse on my truck. I replaced the fuse and it immediately blew again. I went to the dealer the following morning where they isolated the issue to the left rear light on the fender flare. I paid $107 for their diagnosis and left for the body shop who performed the install. When they started removing the fender flare it was discovered to be half full of water. Further inspection of the other 3 showed 2 with moisture inside. I contacted recon who offered to replace the parts. I stated i wanted a refund because i have no faith in their products holding up after this fiasco. They refused, offering me a store credit for products I cannot use, nor would i now after this issue. I now have a $100 labor bill at the body shop as well. Currently i am out ****** for their defective lights, 107 at the dealership and 100 at the body shop. I will have to return to the body shop at a later date to have my *** lights put back in at a cost of 200. At that point i will have nearly 700 dollars tied up in lights that are defective and not on my truck anymore. I will never be able to recover the money for labor to the dealership or the body shop, recon doesnt pay that. The very least they could do, since i have zero faith in their products, is issue a full refund!

  Business response

  11/30/2022

  We are very sorry to hear about the issue this customer has experienced.  We offered a replacement even though the parts were out of warranty due to the customer waiting 4 months to install them.  We also offered store credit for the same amount that the customer paid.  We cannot however refund the order because of the time removed from the transacation.  The credit card processor has a limit on refunding transactions and this has been long past.

  Also, we are not liable for any installation fees that the customer incur from purchasing our product.  This item is actually very easy to install or remove to check for any damages and could be done by the customer in seconds.  Again, we have offered a product replacement or store credit on a part that we sell many, many sets of with little to no issues.  Not sure what happened here, but it is certainly not an  issue we deal with on this part with any regularity.

  Customer response

  12/01/2022

   
  Complaint: 18479784
  
  I am rejecting this response because:
  This is not an easy install, contrary to what this rep has stated, its actually a several hours long install and retaining clips break during the removal process.  There are about 20 clips that hold each flare on, in addition to mud guards that have to be removed.  Yes, they offered replacement parts, however, after 3 out of 4 parts failed in less than 3 months time after installation, I have zero faith in their product.  Their cop out about the credit card processing is just that, an excuse.  They can easily write me a company check and mail it to me to make me whole.  I have spent a good bit of money with this company on other parts that did not fail so quickly.  Thats why I bought these rather than some eerily similar lights on **** for less than 1/3 the cost paid for these lights.  Im going back to my original lights on this truck.  Im already out several hundred in labor, the absolute least this company can do is refund the $249.95 I paid for their grossly inferior product!  I will continue my mission to damage their reputation and hurt their business until they do the right thing, refund my money!

  Sincerely,
  
  ***********************

  Business response

  12/07/2022

  We have nothing to add except the customer is wrong about the install.  This is at most a 5 min install with absolutely no tools needed.  We have gone above and beyond any company policy to make this customer happy.

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