Business Profile

Air Conditioning Contractors

Acree Plumbing & Air

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Acree Plumbing & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reached out to Acree on Sunday April 6th as we had a broken line from repairing a water heater. **** arrived assessed the situation and gave me a price. I agreed to repair. During repair technician claimed they needed to cut wall to see what was going on behind the wall. Tech opened wall, cut open the line behind the wall. Then claimed pipes were not to code and I would need a repipe. then charged me $79 service fee and left. I reached out to another plumber who confirmed my pipes are to code and he too was disappointed Acree left me in this position of not being able to use any water and leaving an open water line behind drywall. I reached out to Acree several times and have not received a call back. Do not use these guys, inexperienced and will offer a re-pipe when it's not necessary.
Business Response
Date: 04/11/2025
Hi ***,
We truly appreciate your feedback and sincerely apologize for the inconvenience caused during your visit. As a gesture of our commitment to customer satisfaction, we have processed a refund.
Your feedback is incredibly valuable to us, and we are continuously working to improve. If there's anything more we can do for you, please dont hesitate to reach out.
Thank you kindly,
Anett Quality Assurance

Customer Answer
Date: 04/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My AC wasn't working. Acree air came to determine what was wrong and fix problem. They said the problem was my thermostat. They charged me $400 for the work and parts. The thermostat is inadequate. It's very small and I can only read the print by standing on a stool. I called several times complaining about the thermostat but they refuse to respond. They never gave me an invoice.
Business Response
Date: 04/07/2025
Thank you for taking the time to let our team know about the level of service you have received. I would like to apologize for the dissatisfaction you have encountered. Our team strives to provide excellent service, and it seems we fell short in your case. My name is *****, and I am part of the ***************** team here at Acree. I would love to assist you with the concerns you brought to our attention. I left you a voicemail today; please feel free to give me a call back at your earliest convenience to find acceptable solution.

Sincerely,
Anett
***************** Manager

Customer Answer
Date: 04/11/2025

Complaint: 23158042

I am rejecting this response because: We have tried to repeatedly to contact ******* at this business, and have not been able to get through to her. She has not returned calls. This company is wasting our time.

Sincerely,

****** *********
Business Response
Date: 04/16/2025
I apologize for the phone tag; I've left you a voicemail again today advising we will process the refund of $400 for customer satisfaction. Please allow 7-10 business days to see the funds back on your account. if you have any questions or concerns please feel free to give us a call. Thank you for your time and patience.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 2nd 2024 Acree Air and Plumbing inspected my Air Condenser for damage from Hurricane ******. They charged me $393 and this was paid by check. According to *********** the $393 was deducted from my account and the check did not bounce. The company is neglecting to resolve this issue in a timely manner. It has been over a week.
Business Response
Date: 03/03/2025
Good morning *****,
Thank you for reaching out and sharing your concerns with our team. Please know that we take this matter seriously, and our accounting team is actively reviewing your case. We appreciate your patience and will provide you with updates and a resolution as soon as possible.
Customer Answer
Date: 03/04/2025

Complaint: 22998726

I am rejecting this response because: There has been no response from Acree Management. This fraudulent charge is reflected on my credit.

Sincerely,

**** ****
Business Response
Date: 03/05/2025
Good morning, I've left you a voicemail today. Could you please give me a call back as for Anett for faster service. We are here to help and find a resolution to your concerns.
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had this company install my entire new air conditioner in 2018. We signed up for a maintenance program that allows us two maintenance visits a year with no additional charges, parts and labor are covered for issues that arise not caused by homeowner. They were here on 2/6/2025 to do the maintenance. EVERYTIME they are here to do maintenance within a day or two I go without ac and they have to send "senior techs" out to the house to resolve whatever issue is now the problem. The guy here 2/6/2025 charged my mother's debit card even after my mom explained that we had the maintenance plan and he told her that was not accurate. He informed us that all the wiring was incorrect and he had to do more than just maintenance on the unit so there had to be a service charge. No one touches the unit except for Acree.The ac stopped working completely on 2/9/2025 when I called they told me no one was available (same situation every six months) called the morning 2/10/2025 about the refund and that no one came to my house yet. They said they needed to send a senior tech and the time now wouldn't be 1pm-3pm but moved until 5pm-7pm. Senior tech came out around 5:15pm and left around 7pm. Told my mother that the kid that was here Thursday messed up all of the wiring and that is what caused it to stop working. I got home 2/10/2025 around 10:30pm and asked my mom what was wrong the house was hot again. She told me at 7ish that he resolved the problems and the ac was working I had verified it was working on my phone. When I got home it was not working again. I called the company as soon as I got home and the on-call service told me that they were going to have the emergency team call me back. No one called me back after an hour, I called the company again. I was told that they scheduled an appointment for the following morning for 10:41am-12:41pm and they failed to call me to let me know they weren't sending someone ********** this time I dont even know the proper condition unit.
Business Response
Date: 02/13/2025
Hi *******, thank you for taking the time to leave a review. We apologize for your negative experience and want to assure you that we take your feedback seriously. We strive for excellence in all our services and are disappointed to hear that we fell short in your case. I would like the opportunity to discuss this further and make things right. I've left you a voicemail today in hopes of speaking to you. I will continue reaching out via phone to assist with all concerns. Thank you for bringing this to our attention. -Sincerely, Anett Quality Assurance Manager
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 27th, my husband and I had Acree Air come out to install a new AC unit in our home. We financed their least expensive unit, $12k. When they came to do the work, they realized that the unit would not fit in our attic, so they upgraded us to the next unit without charge and installed that one.Unfortunately, the drip pan that came with the unit did not fit in the attic, and they told us that they needed to have one custom made to fit. Of course, we would need the job completed to pass permitting inspection.We never heard from Acree and began calling them to get the pan installed. After chasing them down to come to our house on 5 different occasions, each time with the incorrectly fitting drip pan, the job was finally completed in November. We thought that this was great, because we need to get the inspection completed by Dec 31st, which Acree was supposed to set up.After them once again not being responsive, we called to find out when the inspection would take place. They told us that they were not coming out until we paid the $12K in full. My husband asked to speak to the manager. We have NEVER received a bill for this unit, and we presumed that it was because the job took 5 months to be completed. No one has called us back, and when we call, the manager is always busy. This is stressful, because it is ruining our credit, and now we are in danger of liens against our house because Acree will not complete the inspection.We are reaching out to a local TV station as well as a lawyer to see if there is any legal action that we can take.
Business Response
Date: 01/02/2025
Good afternoon *****,
Thank you for taking the time to leave us a review. Our team has carefully reviewed your account, and we will be reaching out to you soon in hopes of addressing your concerns. We truly appreciate your feedback and are committed to resolving this matter. Thank you again for bringing it to our attention.
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We pay a monthly fee for maintenance that has gotten cancelled every time we have scheduled it. They refuse to come out and do anything they are supposed to do - even though they call us back to back and text us for weeks to schedule, only to cancel bc they have better paying jobs they would prefer to go to causing us to have actual issues with our system bc the maintenance we pay for isn't getting done. I want a refund for the services we have paid for but never received.
Business Response
Date: 01/02/2025
Hi ******,
Thank you for taking the time to leave us a review. Our team has carefully reviewed your account, and we will be reaching out to you soon in hopes of addressing your concerns. We truly appreciate your feedback and are committed to resolving this matter. Thank you again for bringing it to our attention.
Customer Answer
Date: 01/03/2025

Complaint: 22727500

I am rejecting this response because: I have emailed several times to try and get a response and have gotten nothing. We have started disputing all the charges on our card as we don't anticipate any decent customer service at this point since it's been nothing but terrible while we were still paying monthly for not getting service.

Sincerely,

****** ********
Business Response
Date: 01/07/2025
Dear ******,
Our ***************** team is dedicated to resolving your concerns, and we are committed to ensuring you are completely satisfied with the outcome. We would like to continue offering solutions to reach an acceptable resolution for you.
Please let us know a date and time that works best for you, and we will be happy to schedule a follow-up to discuss further.
Thank you for your patience, and we look forward to resolving this to your satisfaction.
Best regards,
Anett ***************** Manager

Customer Answer
Date: 01/07/2025

Complaint: 22727500

I am rejecting this response because: as requested in all the emails I sent through your website, you will need to either email me or speak with my husband as I have absolutely no patience left for this and do not want to end up yelling or being rude to someone who is not at fault. He has called and will call again to try and get this handled.

Sincerely,

****** ********
Customer Answer
Date: 01/09/2025
As i have stated in multiple messages and emails you may contact me BY EMAIL anytime. STOP CALLING ME. You may call my husband, who you already have spoken too but you MAY NOT CALL ME. YOU MAY CONTACT ME VIA EMAIL ONLY.
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the spring of 2024, we spent $13,000 with Acree Air to have our air ducts replaced due to bacteria found in them. The issue was initially identified in one specific room, where visible growth was observed outside the air vents. After the ducts were replaced and we made immediate payment, we noticed additional growth within a few days to a few months following the installation.When we contacted Acree Air to inspect the issue, it was revealed that one of the air ducts had not been replacedspecifically, the one in the room that prompted our original call. The company initially failed to inform us that this duct could not be replaced due to limited access. Had we been notified, we would have taken the necessary steps to ensure proper access.Eventually, the duct was replaced, but we began experiencing significant humidity imbalances in our home, which forced us to use more electricity to maintain comfortable temperatures. This has resulted in increased costs for both electricity and additional time spent addressing the issue.Over a 4-5 month period, the company sent out over 10 different technicians in an attempt to resolve the problem, but no satisfactory solution was provided. Promises of refunds and reimbursements were made but never fulfilled.Acree Airs lack of communication, incompetence in properly installing the air ducts, and failure to honor their commitments have caused us undue stress, financial strain, and inconvenience. We are now seeking legal counsel to pursue damages.
Business Response
Date: 12/12/2024
We sincerely apologize for the dissatisfaction you have experienced. We truly value your feedback and appreciate you taking the time to bring your concerns to our attention. Please know that we have already initiated an investigation into the matter and are committed to resolving it as swiftly as possible. Our team will reach out to you shortly to discuss a satisfactory resolution. Thank you for your patience, and we are dedicated to ensuring that this issue is addressed to your complete satisfaction.
Customer Answer
Date: 12/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my 2nd BBB Complaint Issue I have had to file with you regarding Acree this year 2024.They are the WORSE Air Conditioning/Heating Company that I have ever dealt with in 40 years. My Water Softening System was heavily leaking water outside. 1. 11/23/2024 - *********** tech came out, BUT WAS NOT TRAINED IN THIS EQUIPMENT. HE HAD TO CALL SOMEONE. He & the trained tech believed it needed an internal part which had to be ordered. He would speak to his boss to give me a discount & not charge for labor.? His boss would order the part 11/25/2024-He stated I would get a CB by 11/27/2024. 2. 11/27/2024 Acree stated that no one was available & I would get a CB 11/29/2024. No CB. 08:46 am spoke to TORY. She sent a message to someone for a call back. 3. 12/04/2024-I never heard from anyone. NO CB. 4. 12/05/2024 called again. Same response-NO CB. 5. 12/06/2024 - 12:18 pm I called *******. I was on hold for so long. I hung up. 12:59 pm called back & was advised she went to lunch. I left my n/n & a msg again. 1:02 pm Jasmine called me back and advised she was sending a message to dispatch & I will definitely get a CB. Nope. 6. 12/09/2024 - Called ******* (Agent that helped me with the last BBB issue). No Answer at #************. 3:20 pm, I CB the main # & asked for a service manager. ******** advised there was no manager available. She contacted the dispatch department & stated that no one was available to talk to me. She stated that someone would definitely call me by tomorrow 12/10/2024. I HAVE PURCHASED A 1-WATER SOFTENING SYSTEM, 2-I PAID THEM RE-PIPE MY ENTIRE PLUMBING SYSTEM AND 3-I PURCHASED A BRAND NEW HIGH END AIR CONDITIONING SYSTEM. I AM ON A MONTHLY $19.99 MAINTENANCE PROGRAM, WHICH IS A RIP OFF.....SOLD IN A LIE...ALSO, AFTER PAYING THIS COMPANY OVER $28,000.00 IN A 2 YEAR PERIOD OF TIME, YOU WOULD THINK THEY WOULD PLACE ME ON A SPECIAL LIST TO HELP WHEN I CALL. INSTEAD I FEEL COMPLETELY USED BY THEM, THE WAY I NEVER GET CUSTOMER SERVICE OR SATISFACTION.
Business Response
Date: 12/12/2024
Thank you for bringing your concerns to our attention, *******. We sincerely apologize for any inconvenience you've experienced. Please know that we are currently investigating your account thoroughly and will be in touch with you shortly to provide an acceptable resolution. We greatly appreciate your patience and understanding as we work to address this matter.
Thank you again for your time, and we look forward to resolving this to your satisfaction.

Customer Answer
Date: 12/22/2024

Better Business Bureau:

I have spoken to a manager Mr. **** ******* quite a few times and the issues with Acree Plumbing has been resolved. A technician was sent to my home and completed all open items by the business called Acree AC & Plumbing Company. This is in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your assistance

Sincerely,
******* *******
Initial Complaint
Date:12/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called for a clog in my drain and was quoted 600. A lot but I needed that repair...he worked on it for a while and said needed to adjust the invoice because it was taking to long, he left for over a hour, maybe total working on the project 2 hours.... Still have a clogged pipe now with a hole in the yard...given a bill for *****. Still have a clogged pipe.
Business Response
Date: 12/12/2024
****, Thank you for taking the time to speak with me today. I'm glad we were able to address the concerns at hand. I truly appreciate the opportunity to assist you and help make things right. We value your business and look forward to the possibility of serving you again in the future.
Wishing you happy holidays!
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Agreed to have a whole house repipe on Oct 15. The tech **** Childs told me hard plastic access panels would be placed over the holes made in the drywall. There are 11 holes. At the end of the day Oct 18, **** said he had to go get more panels and would be back. Two holes were covered with panels. He never contacted me or came back with the panels. I called Acree on Oct 21 and Oct 22; I was told the job was marked as completed. No one else ever contacted me back. I received a call from Acree regarding the inspection, the man was from the permitting/inspection department informed me the panels will be installed after the inspection. County inspection was scheduled for Oct. 30. County inspector had issues that needed to be addressed. Acree called me and scheduled tech **** Childs to come the same day. Tech never showed up, Rescheduled for Oct 31. Tech never showed up. Both days, I called several times looking for updates as no one from Acree initiated contact regarding the tech's ETA. Rescheduled for Nov 6; **** showed up but did not do any work, said he'd be back Nov 9. He never showed up Nov 9. Again, after placing numerous calls, I received a call back from ****, a service sales manager. Rescheduled a new tech for Nov 13. Tech **** **** came as scheduled Nov 13, but informed me panels are never part of the project and that I should not have been told they are. Instead, he put up plastic sheeting - but used my dryer as a step stool and left a dent in it. I have yet to receive confirmation that the project has passed inspection. I have also requested a return phone call regarding the damage to my personal property as well as explanation about the panels. I have contacted the business Nov 20 and Dec 3 with no response.
Business Response
Date: 12/05/2024
Our plumbing manager is actively in contact with our client to ensure that all aspects of the project are properly addressed. We take great pride in providing excellent service, and our top priority is to ensure our client's satisfaction. Rest assured, we will make certain that all tasks are completed to the highest standard and in a timely manner.
Customer Answer
Date: 12/11/2024

Complaint: 22633224

I am rejecting this response because:
***** called me once and emailed a copy of my contract to me. There has been ZERO follow-up or resolution since. I even called the company yesterday requesting an update and still have not heard back.

Sincerely,

******** *******
Business Response
Date: 12/12/2024
We sincerely apologize for the lack of follow-up, and we want to assure you that this was not our intention. We understand the importance of clear communication and addressing your concerns in a timely manner. Our plumbing manager has already sent all the necessary information to you, and to ensure everything is resolved to your satisfaction, I will have him reach out to you again via phone.
Thank you for your patience, and please rest assured that we are committed to addressing any remaining concerns you may have.
Customer Answer
Date: 12/12/2024

Complaint: 22633224

I am rejecting this response because:
The only information I received from ***** is that the permit has now passed inspection. There has been no mention or resolution of the missing access panels that are in my contract, nor has anyone addressed the dent in my dryer left by their tech standing on it instead of using his stepladder.

Sincerely,

******** *******
Business Response
Date: 12/16/2024
We noticed that our Plumbing Manager left a voicemail and sent an email regarding concerns, with the hope of reaching a resolution. ***** will be in contact again via phone in an attempt to connect with you directly.
Thank you for your continued cooperation. We are committed to working together to ensure all concerns are addressed appropriately. Should you have any questions or need further assistance, please feel free to reach out.
Have a great day!
Customer Answer
Date: 12/17/2024

Complaint: 22633224

I am rejecting this response because:
I returned the manager's call the same day he emailed and left a message but have not received a response yet.
Sincerely,

******** *******
Business Response
Date: 12/20/2024
Our plumbing manager has reached out several times and has been unsuccessful in connecting with you. We will continue our efforts. To make the process smoother and insure you both are connected is there a date and time that works best for you?
Customer Answer
Date: 12/20/2024

Complaint: 22633224

I am rejecting this response because:
I have not received any missed calls, voicemails, or emails from your company since ***** sent an email that the inspection has finally passed but nothing about the access panels in my contract or the dent in my dryer done by the tech standing on it. I can be reached at ************. My email is **********************************
Sincerely,

******** *******
Business Response
Date: 12/24/2024
We will continue to attempt, in hopes of resolution.
Customer Answer
Date: 01/02/2025

Complaint: 22633224

I am rejecting this response because:
I still have not been contacted by anyone at Acree. I still have plastic sheeting with painters tape on the holes in my drywall instead of the access panels listed in my contract. No one has even acknowledged the damage to my dryer caused by their employee standing on it instead of using a step stool.

Sincerely,

******** *******
Business Response
Date: 01/07/2025
Good morning *****, I hope you're doing well. My team and I have made several attempts to reach you, but unfortunately, we haven't been able to connect by phone. Could you kindly give me a call today at your convenience? I am Anett from the ***************** team, and I will be in the office until 5 p.m. today. Thank you for your attention to this matter, and I look forward to speaking with you soon. Have a wonderful day! Best regards, Anett ***************** Manager
Customer Answer
Date: 01/07/2025

Complaint: 22633224

I am rejecting this response because:
The voicemail and text message today are the only time I have been contacted since ***** ******** email in December. Your team has NEVER left a voicemail, text, or email when they have supposedly tried to contact me. Messages today from ***** were received around 930am today.
I called back ************ at 1110 am and was told ***** was with a client and would call me back shortly.
I called again at 1:44 pm and was told by Nala that ***** had just gone to lunch and would call me when she returned.
I called again at 4:10pm and was told by ******* that ***** had already left for the day. Guess you weren't in the office until 5pm.
Should I call a different number? My attempts to reach you back are apparently unsuccessful as well. Since I obviously get these messages and respond to them, maybe you could tell me here via this portal what is going to be done about my missing access panels and dented dryer.
Sincerely,

******** *******
Business Response
Date: 01/08/2025
********, thank you for speaking to me today. I have gathered the necessary information to best assist you. My team and I have an action plan in place that we hope is acceptable to you. I've left you a voicemail please reach back out at your earliest convenience to go over the next steps. Thank you kindly.
Customer Answer
Date: 01/13/2025

Complaint: 22633224

I am rejecting this response because:
The plan in place is for a drywall tech to come fix the walls, and for nothing to be done about my dented dryer. This was scheduled for 1/13/25. I received a call from ******, who said he is to do the drywall, but he said it looks like there are a lot of holes. I informed him there are 11 holes. He said 11 am is too late to get started to get it all done in one day and rescheduled for 1/15/25. I will not mark my response satisfied until the work is completed.

Sincerely,

******** *******
Business Response
Date: 01/13/2025
Dear ********,
Thank you for speaking with me today. I apologize again for the delay. The contractor has determined that, due to the scope of work, its best to return on Wednesday of this week. Rest assured, we will take care of the holes at no cost to you.
Please remember that we are providing this service as an extended courtesy due to the dent caused to your dryer. My team and I are committed to going above and beyond to ensure your complete satisfaction.
We greatly appreciate your patience, and we are working diligently to resolve and close this case shortly.
Thank you once again.

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