Customer ReviewsforAir Rescue Air Conditioning, Inc.

On Monday evening the air conditioner we purchased and installed by Air Rescue stopped operating. The system thermostat indicated fan failure which instructed us to contact dealer for service. This was the third time in 6 weeks the unit stopped working due to fan failure. The first incident was repaired by Air Rescue. A few weeks later, fan failure occurred again. We (my husband and I) contacted another vendor because Air Rescue could not come out in a timely fashion. The vendor resolved the fan problem and we were happy again. The third and last incident with the same fan failure happened Monday night, August 12th, 2024. Being after hours, we spoke with the Air Rescue answering service. We requested someone to immediately come out. Now, I know many others want immediate service, but our situation in my opinion was somewhat dire. My husband was being treated intravenously for a serious infection with meds that required to be kept cool (not refrigerated) The answering service could not offer for someone to immediately come out until 8am the next morning. The next day, 8am arrived and no Air Rescue. Another company came out to our Rescue and identified the problem and fixed it. If Air Rescue had correctly installed this unit from 2 1/2 years ago, the fan failure issue would not likely happen and I wouldn't be writing this negative review. As senior citizens, we feel preyed upon by Air Rescue and wonder who else has been abused by this company. We will be transferring all warranty issues to another company for service. I would never recommend Air Rescue to anyone. If you have a problem with Air Rescue, the owner is Harold M****, *** ***** ***** *****, Indian Rocks Beach, Florida *****.

I have already reviewed this company and now it has gotten worse. Every tech that comes to service the problem, tells me something different. Now they tell me that I cannot use spray deodorant, hair spray or anything because something is going on in my home. When I told him that that was ridiculous he told me that he would shut the whole system down because the condensation pump and unit need their own circuit.. I told him that his company installed the unit and why didnt they tell me at that time, he didnt know. There were many additional problems also but now they wont even return my phone calls.

Air conditioner was installed in 2017 . One problem after another. Lots of service calls . They would patch what ever they thought was the problem and get it fixed. Last week August 2023 they were here 4 times and nothing done. I have to have my thermostat set low because by noon Im at 85 degrees in my house.explanation from them well its hot. Cant believe this its never been so miserable at night. And Im still paying on this unit.

*************** at air rescue are very knowledgeable and patient to answer all questions If there is a problem they are quickly addressing the situation with an immediate service call.Very happy we found them.

******** came for a sixth month checkup. As in the past very professional and personable. Ill continue to use and recommend Air Rescue.

Air Rescue responded quickly to my call.They wisely sent a tech, accompanied by field supervisor *****, who was very knowledgeable about 2 zone HVAC.***** correctly deduced that either the damper was inoperable or the wiring to the damper was faulty.After a laborious process of crawling through our attic, the 2 man Air Rescue team found and fixed a faulty splice in the wiring.Because we are on a monthly maintenance plan and because the problem was traced to fault in workmanship from 6 years prior, we were not charged for the repair.Everything is now in working order!Thanks Air Rescue!

Air Rescue have replaced my whole home HVAC system and have been servicing it ever since with no issues. They provided and installed a Fujitsu minisplit for my sunroom as well. They do excellent work, and I would recommend them to anyone. I took one star off only because they can get a little pricey, and in the busy season they can sometimes be a little slow to respond.